Audi Palo Alto

Was able to get an appointment quickly. Was seen at the scheduled time without waiting. Car was ready when promised. They found answers to all my questions. scheduled time without waiting. Car was ready when promised. They found answers to all my questions. More

I took my car in for a recall repair with a 10:00 am appointment. I was greeted promptly and courteously by Benny. I was told the work would take about 2 hours and should be done by 12:30. I opted to st appointment. I was greeted promptly and courteously by Benny. I was told the work would take about 2 hours and should be done by 12:30. I opted to stay and wait since I live 25 minutes away from the dealership. At 1:30 I asked what was taking so long - my car was still not ready. I finally got my car back at 2:45 with a nice car wash. A more realistic time frame for this repair should have been given so I didn’t waste over 4 hours sitting around waiting. Note to Management: It may have been a slow day, but during my long wait I didn’t see much work going on. Lots of chatting, cell phone use, snacking from your coffee bar and lunch delivery. If you don’t have a lunch/break room I suggest you get one. Customers should not see the public face of your company standing around eating and drinking. Maybe it’s a generational thing as I am an older person. More

Work was done quickly, appt was easy to get, David Liss did a great job taking care of my servicing needs and letting me know when it was done. Appreciated the ride from Lyft too! did a great job taking care of my servicing needs and letting me know when it was done. Appreciated the ride from Lyft too! More

Excellent experience with Audi Brand Specialist Ludmila Hasa Very friendly, flexible and patient Sales person. Not pushy, but very knowledgeable on the various types of SUV's available from Audi. Was extremely h Very friendly, flexible and patient Sales person. Not pushy, but very knowledgeable on the various types of SUV's available from Audi. Was extremely helpful in our arriving at the best decision for our family. More

Simply put, the whole service was impeccable and I would love to come back next time to this facility with professional and respectful personnel and nice environment. love to come back next time to this facility with professional and respectful personnel and nice environment. More

Friendly, professional, knowledgeable, efficient, thorough, willing to go above and beyond, exceptional service and exceeded expectations. Provided loaner vehicle per request which I sincerely apprec thorough, willing to go above and beyond, exceptional service and exceeded expectations. Provided loaner vehicle per request which I sincerely appreciated!! More

Marc was amazingly helpful and flexible as we navigated the deal process. Once we were aligned on the deal, Rick in financing did a great job of having all my paperwork ready and I was out the door in no t the deal process. Once we were aligned on the deal, Rick in financing did a great job of having all my paperwork ready and I was out the door in no time at all. More

The team working there are efficient and professional. Bringing my car in for service was a breeze. They even sent me a short vedio of the work that was done on my vehicle. Bringing my car in for service was a breeze. They even sent me a short vedio of the work that was done on my vehicle. More

They made it work. There has been a lot of turnover at this location, but Quan was timely in his communications and the car was washed when I got it back. this location, but Quan was timely in his communications and the car was washed when I got it back. More

Simply Superb Service! John Su is the best service rep I’ve met. Everything was done on time, and the car was given back clean and waxed. The loaner was nice also. I’ve met. Everything was done on time, and the car was given back clean and waxed. The loaner was nice also. More