Audi Palo Alto

Calm and trustworthy experience. The staff really listened to all of my questions and satisfied them with an answer or a demonstration. I never felt pressured or rushed. listened to all of my questions and satisfied them with an answer or a demonstration. I never felt pressured or rushed. More

A++Service. Salesman Travis was excellent very informative and took time to explain everything in detail. I will definitely recommend Travis as your salesman. Great job by Travis!! informative and took time to explain everything in detail. I will definitely recommend Travis as your salesman. Great job by Travis!! More

I had a great experience at Audi Palo Alto. The staff was very friendly and considerate. They made the experience an enjoyable one. They went out of there way to help me with the car purchasing process was very friendly and considerate. They made the experience an enjoyable one. They went out of there way to help me with the car purchasing process. Drew and Rick were great to deal with. More

Excellent facility. Well organized “check in” appointment process. Service Manager Kevin was terrific! Tried to use on-line service scheduling but system would not respond. Internet user exper appointment process. Service Manager Kevin was terrific! Tried to use on-line service scheduling but system would not respond. Internet user experience should be evaluated. More

Finally, a great Audi Service Facility I was extremely impressed with the service I received this past week. It appears the department has come together as a team . Benny Gomez certainly un I was extremely impressed with the service I received this past week. It appears the department has come together as a team . Benny Gomez certainly understands customer service and went out of his way to facilitate an outstanding issue that had plagued my car for the last 5 months. While it took some time to diagnose, both Benny and Paul Moller (service engineer) promptly returned my calls and gave me updates on the repair. I’m thrilled that the service department has come together. I look forward to using Audi of Palo Alto for any service. More

Prompt greeting upon arrival. Waited in nice lounge, Prompt greeting upon arrival. Waited in nice lounge, service about 20 -30 mins longer than promised but they washed car! David, my service advisor Prompt greeting upon arrival. Waited in nice lounge, service about 20 -30 mins longer than promised but they washed car! David, my service advisor, very thorough. Will definitely continue to service/but cars here. AND David set up with Luan, the technologist, who is fantastic! He explained Car Play among other things. More

Mila was an absolute treasure to work with (We even named the Q7 “Mila” after her). Highly recommend your facility and look forward to working with you again in the future for our next purchase. named the Q7 “Mila” after her). Highly recommend your facility and look forward to working with you again in the future for our next purchase. More

The service was great and was happy to get my minor issues resolved. I especially appreciated the use of a loaner car when I expressed that my schedule was a bit hectic that day. Thanks much. issues resolved. I especially appreciated the use of a loaner car when I expressed that my schedule was a bit hectic that day. Thanks much. More

This place has changed! In a very very right direction. Last time I was there, it was terrible, so bad that I went on Google map and left a bad review. I’m so happy that the management took that feedback a Last time I was there, it was terrible, so bad that I went on Google map and left a bad review. I’m so happy that the management took that feedback and made a difference. The team, Alfred, John and other folks are very friendly and professional. I left the car in the morning was welcomed and. Informed about the process. Middle of the service I received a video of my inspection! This is amazing. I’m updating my google map review to reflect all of this! More

The service was excellent and the employees were very polite. I am satisfied with my experience here at Audi Palo Alto and I would return again. polite. I am satisfied with my experience here at Audi Palo Alto and I would return again. More