Audi Palo Alto

I received honest and competitive pricing. The purchasing and financing process was smooth. Do Nguyen and his brother even went beyond to drive my new car to my home on the New Year’s Eve around 10pm and off and financing process was smooth. Do Nguyen and his brother even went beyond to drive my new car to my home on the New Year’s Eve around 10pm and offered to walk me through the car on 1/1 out of their working hours. More

Outstanding service start to finish. I will certainly recommend any Audi owner I know to come here for service or purchasing. My experience was beyond easy and was given a complimentary car for the day t recommend any Audi owner I know to come here for service or purchasing. My experience was beyond easy and was given a complimentary car for the day to commute to work which is one of the single biggest worries during the week when bringing your car for a service. Quan and JC were excellent representatives of the Audi brand. More

Quality service with great attitude from all parts . Great team. Always a pleasure being there and the way they complete service is on point a Great team. Always a pleasure being there and the way they complete service is on point a More

Audi service folks are pushy on getting something done and will scare you that things will get faulty if not taken care of. That costed me 500$ now even after having Audi care. and will scare you that things will get faulty if not taken care of. That costed me 500$ now even after having Audi care. More

Took new car in to address rattle. Very responsive and diligent. With loaner, 3+ weeks to resolve was OK. Good communications. Hope the fix holds. diligent. With loaner, 3+ weeks to resolve was OK. Good communications. Hope the fix holds. More

Thank You for the incredible service and hospitality provided by Audi Palo Alto! Especially John Su and his team have provided impeccable customer service, thanks. provided by Audi Palo Alto! Especially John Su and his team have provided impeccable customer service, thanks. More

Audi has streamlined the service process and it was seamless, well communicated and they even had a treat for my dog. Thank you audi Palo Alto! seamless, well communicated and they even had a treat for my dog. Thank you audi Palo Alto! More

I had a really miserable service visit, my first service visit to this dealership. My car was there 10 1/2 hours and not everything was done. Every time an employee told me told that my car would be ready a visit to this dealership. My car was there 10 1/2 hours and not everything was done. Every time an employee told me told that my car would be ready at a certain time (4 times) they were way off. More

Excellent Got a new e-Tron here 3 days ago, and the experience has been exceptional. Michael Low determined what I was looking for and responded day and night Got a new e-Tron here 3 days ago, and the experience has been exceptional. Michael Low determined what I was looking for and responded day and night to find the right car and features. It was amazing how fast he was able to make things happen. He was courteous, responsive, always up front and to the point which I liked. As a team Rich processed the paperwork that evening, and Do Nguyen technologist superbe spent over an hour with us to explain how to operate the e-Tron. He was very patient and addressed all the questions with care and accuracy. He was also available today and very thorough when I had reason to call him about how to activate the charging system schedule, and myaudi connect. Do's function is absolutely indispensable to a positive customer experience with these complicated machines. I look forward to continue doing business here. More

Test drive and vehicle information experience was very good. But after almost finalize onevehicle..manager didn't test drive another option that I had in mind. Overall good experience. good. But after almost finalize onevehicle..manager didn't test drive another option that I had in mind. Overall good experience. More