Audi Palo Alto

First oil change. Easy to set up appointment by phone. Check in was a snap and waited for in the lounge and show room. Service rep came by to deliver the papers and k Easy to set up appointment by phone. Check in was a snap and waited for in the lounge and show room. Service rep came by to deliver the papers and key and car was ready to go in about an hour. Only issue was that cell phone signal (Verizon) was kind of weak 1 or 2 bars at most. Not the dealership's fault but I wish for better signal strength in the area. Did not want to use public WiFi for security reasons. More

Wonderful experience! Drew Michaels was absolute best, helpful, supportive and helped us find the perfect vehicle. Tony Oliva made the entire paperwork process very smooth as well! helpful, supportive and helped us find the perfect vehicle. Tony Oliva made the entire paperwork process very smooth as well! More

Timely service and team was attentive to my needs. Overall, pleasant and professional team. They went out of their way to make sure I was comfortable while waiting for my service. Overall, pleasant and professional team. They went out of their way to make sure I was comfortable while waiting for my service. More

Buying a car from Audi Palo Alto was one of the easiest car buying experiences I've had yet. My salesperson, David Young, was very professional and determined to 'go the extra mile' to ensure my needs as a car buying experiences I've had yet. My salesperson, David Young, was very professional and determined to 'go the extra mile' to ensure my needs as a customer were met. I cannot emphasize enough how impactful his positive energy, willingness to negotiate, and general attitude was in my buying decision. He demonstrates a high level of professionalism, experience and client focus. More

We talked with a lot of dealerships and chose Audi PA because of their salesman Radi, handsdown the friendliest, knowledgeable, and honest, ask for Radi. because of their salesman Radi, handsdown the friendliest, knowledgeable, and honest, ask for Radi. More

The check in process was smooth, efficient, and a loaner car was available for me. I switched to Palo Alto Audi since Stevens Creek only had an Uber option for my annual service. car was available for me. I switched to Palo Alto Audi since Stevens Creek only had an Uber option for my annual service. More

Helpful staff, precise, pleasant. Communication has much Improved using text messages. Nice loaner too. Extremely expensive maintenance but obviously that is not the staff’s fault. Improved using text messages. Nice loaner too. Extremely expensive maintenance but obviously that is not the staff’s fault. More

John is a fantastic service rep!!Thank you for taking John is a fantastic service rep!! Thank you for taking such great care of your clients! We appreciate it! Thanks for washing my car too! John is a fantastic service rep!! Thank you for taking such great care of your clients! We appreciate it! Thanks for washing my car too! More

Excellent service in a timely manner. Actually it was completed a bit sooner than promised. I was informed of some additional issues that were taken care of, during the appointment. completed a bit sooner than promised. I was informed of some additional issues that were taken care of, during the appointment. More

Eric made the experience painless! He was very knowledgeable about the car and even had it waiting for me when I pulled up. When I was ready to come pick up my car, Eric had it washed, waxed and f knowledgeable about the car and even had it waiting for me when I pulled up. When I was ready to come pick up my car, Eric had it washed, waxed and filled it up with a full tank of gas. It was the little things that made this a really easy and pleasurable experience. I am recommending Audi Palo Alto to all my friends and family. More