Audi Palo Alto

Quan was very helpful and attentive to my needs. I appreciate his time and efforts. My car was ready in a timely manner and he guided me thru how to use the Lyft ride to and from my location. appreciate his time and efforts. My car was ready in a timely manner and he guided me thru how to use the Lyft ride to and from my location. More

The Audi dealership in Palo Alto is always helpful and goes the extra mile to provide service. Even when you come in with a request without a ore-booked appointment they try to provide assistance as quick goes the extra mile to provide service. Even when you come in with a request without a ore-booked appointment they try to provide assistance as quickly as possible. More

Another bad experience at Audi Palo Alto One more bad experience with Audi Palo Alto. I picked up my car on Thursday. The next day, as I was driving, the car stopped in the middle of the road One more bad experience with Audi Palo Alto. I picked up my car on Thursday. The next day, as I was driving, the car stopped in the middle of the road. A very horrifying experience. I asked for some compensation and the Audi manager basically shouted at me. Sigh. More

Thanks for the taking care of my car.. I really liked the way it was handled.. It was quick and all my questions were addressed as well.. way it was handled.. It was quick and all my questions were addressed as well.. More

Though there was a hiccup (oil indicator on after I took my car back) when I took my A4 in for routine maintenance plus a factory recall, I must say the service personnel at this dealership made me a priori my car back) when I took my A4 in for routine maintenance plus a factory recall, I must say the service personnel at this dealership made me a priority when I was there. I just hope that I'm not make to wait for a long time on the phone before I can speak to someone when I called in to schedule service in future. More

Routine service for 2017 A4 PRO: service mechanic sent a personalized video assessment of my vehicle; service representative called me when the car was ready; a complementary ca PRO: service mechanic sent a personalized video assessment of my vehicle; service representative called me when the car was ready; a complementary car wash was included. Everyone was friendly. CON: intake and completion processes were slow (20-30 min), even with an appointment; initial bill was miscalculated by $150 but promptly corrected when I noticed discrepancy from the service estimate. More

Excellent service. John was very professional. Helped with all requests. Did complementary car wash and multi point inspection. car was ready on promised time and provided Lyft rides to and back from wor with all requests. Did complementary car wash and multi point inspection. car was ready on promised time and provided Lyft rides to and back from work. More

Benny was really helpful and kind! He took care of my needs in a quick manner and it fixed my squeaking brakes issue. Thank you! needs in a quick manner and it fixed my squeaking brakes issue. Thank you! More

John was very helpful as we was done well. I think charging $800 for a new key is ridiculous but that’s not the dealers fault. Audi Palo Alto has been very good with their service. charging $800 for a new key is ridiculous but that’s not the dealers fault. Audi Palo Alto has been very good with their service. More

Thanks to Radi Radi recently helped me decide on a 2014 A6. He was fast, responsive, set proper expectations, and fantastic communicator. He sent me a great video Radi recently helped me decide on a 2014 A6. He was fast, responsive, set proper expectations, and fantastic communicator. He sent me a great video of the car before the picture were posted, and was able to get me the information I needed to make a decision. Ease and time were my top priorities. Not only did Radi listen, he gave me a white glove experience in the most efficient way. This was a fantastic experience and I'd recommend this dealership in the future. More