Audi Palo Alto

Great service, friendly staff, very professional John Su is an exceptional service representative. He makes the service experience run seemlessly. He is smart and efficient and so helpful. Ludmi John Su is an exceptional service representative. He makes the service experience run seemlessly. He is smart and efficient and so helpful. Ludmilla Hazan sold me my first Audi 3 years ago. They were terrific and I win the process of working with them on a new car. More

Bruce was great at Palo Alto Audi We had a good experience with Bruce Andreu, low key, very attentive, helpful, patient with all our questions. Expedited the transaction once we finali We had a good experience with Bruce Andreu, low key, very attentive, helpful, patient with all our questions. Expedited the transaction once we finalized the sale. More

Radio so helpful! I was waiting for service to finish and casually talking to Radi about trade in. He noticed that a loaner became available and set me up so that I cou I was waiting for service to finish and casually talking to Radi about trade in. He noticed that a loaner became available and set me up so that I could get some errands done instead of waiting. So helpful and great customer service! More

Amazing Experience Stress free experience. Love this dealership, people are not prejudice just like the BMW Mountain View. They treat every customer equally. They don’t Stress free experience. Love this dealership, people are not prejudice just like the BMW Mountain View. They treat every customer equally. They don’t care about the clothes you wear or the color of your skin. I always had the most gratifying feeling very visit I had. From the internet manager, Mr Michael Low all the way to the finance, Steven. The crew are amazing as well. I’ve been loyal to this fleet and to the Audi brand since 2006. More

40 days for appointment I set up an appointment ( after 40 days since I requested it ) , for recall They didn't fix my car completely because they dont have the parts, I set up an appointment ( after 40 days since I requested it ) , for recall They didn't fix my car completely because they dont have the parts, and they will call me later when the parts for the recall is available More

Happy customer Delivered on time. Nice lounge with good Wifi if you rather wait. Great customer service! returning customer is a yes. Thank you for washing my c Delivered on time. Nice lounge with good Wifi if you rather wait. Great customer service! returning customer is a yes. Thank you for washing my car More

Great Experience was awesome. Staff was great and we are extremely pleased with our purchase. My 3rd new vehicle purchased in 2 years. Am very hsppy Experience was awesome. Staff was great and we are extremely pleased with our purchase. My 3rd new vehicle purchased in 2 years. Am very hsppy More

Audi Palo Alto is the best audi dealer ever. Kevin takes care of each customer. I highly recommend Audi Palo Alto. Best service ever. First class! Thank you so much Audi Palo Alto. care of each customer. I highly recommend Audi Palo Alto. Best service ever. First class! Thank you so much Audi Palo Alto. More

Very professional personnel I got everything I wanted. They returned my car super clean also! I will always come back to this shop with trust and confidence. The best! I got everything I wanted. They returned my car super clean also! I will always come back to this shop with trust and confidence. The best! More

Horrible I have always taken my Audi here for service. This is my second HORRIBLE experience in a row and will never take it back again and never recommend the I have always taken my Audi here for service. This is my second HORRIBLE experience in a row and will never take it back again and never recommend them to anyone. I took it in for 55k service and fix a broken mirror. Was promised it would also be washed. I was never called when it was done. Brake repair I do not need was attempted to be sold to me. My mirror was never fixed. My car was not washed. There was an empty plastic bag left in my car. They were late bringing it around. When I got on the highway, the tires under inflated light came on showing me either no one bothered to check the tires or bothered to reset the system. I asked for new batteries for my remote keys - they were not checked and only replaced when I said something when I left. More