Audi Palo Alto

Excellent service John kept me inform of the service and the time frame that it was going to take to finish service. Was very pleased with the actual time it took to co John kept me inform of the service and the time frame that it was going to take to finish service. Was very pleased with the actual time it took to complete my 30K service and the recall More

Audi A6 Service with John Su John Su in the service department always makes the service of my vehicle an easy process. He even explained away my sticker shock with a $250 mainten John Su in the service department always makes the service of my vehicle an easy process. He even explained away my sticker shock with a $250 maintenance fee. Fell in love with the E-tron as well! More

New Car Purchase Had a great experience with Bruce and the larger team at Audi Palo Alto. We are super happy with our certified pre-owned Audi! Thanks again Had a great experience with Bruce and the larger team at Audi Palo Alto. We are super happy with our certified pre-owned Audi! Thanks again More

Smog - needed to pass Brendan was easy to work with, friendly, and responsive. I hope he is the service person assigned to me next time I need my car serviced. Brendan was easy to work with, friendly, and responsive. I hope he is the service person assigned to me next time I need my car serviced. More

purchase rs7 Luan did an excellent job. answered all my questions and very patient. Luan is also very low pressure. Overall very impressed with the audi dealersh Luan did an excellent job. answered all my questions and very patient. Luan is also very low pressure. Overall very impressed with the audi dealership More

Excellent Dealership honored a lower True Car price after it had been raised by the sales manager. In addition agreed to fix minor chips and ding in car. Dealership honored a lower True Car price after it had been raised by the sales manager. In addition agreed to fix minor chips and ding in car. More

Service Waited over an hour for a service advisor; then spent about 15 min at the dealership to be told that the parts for my PODS recall needs to be ordered. Waited over an hour for a service advisor; then spent about 15 min at the dealership to be told that the parts for my PODS recall needs to be ordered. Total waste of my drive and time. Audi Palo Alto needs to hire more service advisors, this type of wait is unacceptable! More

Professional sales and support Driving a new S5 Sportback thanks to The staff at Audi Palo Alto. They listened and made a recommendation based on my needs/wants. It was enjoyable to Driving a new S5 Sportback thanks to The staff at Audi Palo Alto. They listened and made a recommendation based on my needs/wants. It was enjoyable to talk with the entire staff and made it a very pleasant experience. Will come back again! More

Long wait Unfortunately, the service department was very slow to getting the customers checked it but once I was helped the service was good. I did not care fo Unfortunately, the service department was very slow to getting the customers checked it but once I was helped the service was good. I did not care for the fact that the dealership uses Lift to shuttle customers to their destination, the drivers are not very friendly and drive way to fast. More

Fair charge for replacing spark plugs and ignition coil My 2013 Audi A4’s engine light was on and l scheduled an inspection at Audi Pali Alto. Brendan took the case, he had the card inspected at cost of $25 My 2013 Audi A4’s engine light was on and l scheduled an inspection at Audi Pali Alto. Brendan took the case, he had the card inspected at cost of $250 which was standard, 30min later he told me it would took longer and he called a lyft to send me to work office. In PM he sms me that ignition coil and spark plugs needs to be replaced at cost of $926. I googled the cost of parts and labor and it seems reasonable and I let them did the work and picked up the car next day. They somehow only charged me $926 (seems to waived the 250 inspection fee) which was very reasonable price. Car was also washed and engine issue was fixed. Also Vacuum Switch was replaced with extended warranty without charge. Very satisfied with the service. More