Audi Palo Alto

Excellence is an understatement I started my car shopping journey about 6 months ago. I was looking for the just right blend of luxury and performance. I ruled out electric as I was I started my car shopping journey about 6 months ago. I was looking for the just right blend of luxury and performance. I ruled out electric as I wasn’t ready for it. Looked at the Alfa and Acura and then to my ultimate decision the Audi. I am very particular when buying a vehicle. I test drove an A4 and was pleased with the fit, finish and appearance of the car. The color I was looking for Daytona pearl grey was harder to find. I saw that a car was due to arrive in a few months at Audi Palo Alto that met the timeline for my purchase. I made a web via inquiry and was contacted within a few hours. I made an offer that was accepted and worked within my timeline. As time approached to purchase the vehicle I tried to contact the representative I had been working with. I went down over the weekend and found he had left. Audi of Palo Alto honored my deal and gave me a new representative to work with. I saw that Javier had gotten excellent reviews, so I asked to work with him. Javier is a role model not only for Audi but for how a knowledgeable professional in the industry should operate and work with a client. I asked to try an S4 and was very impressed with the quality and performance. I made an offer that was accepted and bought the car. Audi of Palo Alto traded a unit for the exact color and options package that I wanted. If you want to take a car buying experience from a drag and hassle and make it fun, exciting and enjoyable I would recommend Audi of Palo Alto. The whole buying process was stress free and seamless. Everything from the sales and finance to taking really good care of the customer was very professional. I understand now why Audi owners are repeat customers. Thank You Javier and the Audi team for putting me in a car I had only dreamed of owning. Sincerely Matthew Cague More

Over promise Originally promised loaner car. But then none were available. Rescheduled and S again not provided a loaner car. But sure why Service is over promisin Originally promised loaner car. But then none were available. Rescheduled and S again not provided a loaner car. But sure why Service is over promising on loaners. More

Great buying experience I worked with Rami and he made for a great purchasing experience. He took care of me and went above and beyond. Left feeling great and would certainly I worked with Rami and he made for a great purchasing experience. He took care of me and went above and beyond. Left feeling great and would certainly recommend to others that are looking to buy. More

Great Cyrus handled logistics and appointment changes very well with a clear customer focus and pragmatic approach. He arranges Uber rides both ways and ca Cyrus handled logistics and appointment changes very well with a clear customer focus and pragmatic approach. He arranges Uber rides both ways and car was ready earlier than anticipated More

Poor communication Getting my car in was straightforward. I made a reservation online on a day I could get a loaner car. When I got there, they had no loaners available, Getting my car in was straightforward. I made a reservation online on a day I could get a loaner car. When I got there, they had no loaners available, but said they would get me a Lyft home, and call me with updates. That the car should be done that day or early the next. I called an hour before closing that day because I’d gotten no updates. Was told my advisor would call me back right away. No call. No update Called again first thing in the morning and left a message as my advisor wasn’t available. An hour later called back, was put on hold then hung up on. Called again immediately and was told I’d get a call back right away. Waited an hour and called again. Was told By a receptionist that my car would definitely not be ready that day and that they didn’t know when it would be done. Asked to speak to my advisor and was told he wasn’t available. Asked to speak to anyone in service who could give me an update and was told no one was available. At that point I started making plans to get on with scheduled events without my car, only to get a call back to tell me it had been ready for hours and when was I coming to pick it up? No explanation of why this was such a difficult process, and no apology for the lack of communication. John Su is the person I marked as dealing with, but he was the last person to contact me and seems to be a bit more together than the rest of the staff. More

Glad this is my local service center! I really like the service personnel at Audi Palo Alto. They are professional, personable and friendly. I’ve dropped by a few times for various reasons I really like the service personnel at Audi Palo Alto. They are professional, personable and friendly. I’ve dropped by a few times for various reasons and I’m never made to feel that I’m a bother. They give good advice and I never feel I’m being taken advantage of. More

Beautiful person. Both inside and out. She made my visit there amazing. Christina eased our nerves with her personable approach and empathy. It was like hanging out with a best friend. there amazing. Christina eased our nerves with her personable approach and empathy. It was like hanging out with a best friend. More

Enormous delay I arrived promptly for my 10:15 appointment for a recall service. It was about 11:25 or 11:30 before a service representative dealt with my situation I arrived promptly for my 10:15 appointment for a recall service. It was about 11:25 or 11:30 before a service representative dealt with my situation and about 11:35 before I was able to leave. Consequently, I spent about 80 minutes at the service center in a situation that has taken no more than 15 minutes at other dealers. In addition, the center claimed to have fixed my Homelink so that it would open my garage door. Upon returning home, I found that the Homelink did not open the door. A discussion with Jon Bittrolff, the dealership manager, indicated to me that he is well aware of the time delay problem and is seeking to remedy it. More

Travis and Drew were great! Felt like we got a good deal and lots of help. The payment process took a little longer due to multiple customers. Maybe add more check out staff. Felt like we got a good deal and lots of help. The payment process took a little longer due to multiple customers. Maybe add more check out staff. More

Friendly knowledgeable staff I was trying to setup Audi Connect with the sales, spent about half an hour with no luck, then the receptionist points me to this staff and he was abl I was trying to setup Audi Connect with the sales, spent about half an hour with no luck, then the receptionist points me to this staff and he was able to set it up within 5 minutes. More