Audi Palo Alto

My experience for service was excellent! My rep was very polite and professional and the car was clean and ready to go when I came to pick it up polite and professional and the car was clean and ready to go when I came to pick it up More

Lease trade in experience I have been leasing my Audi Q5s from Michael Low for the past 6yrs at Palo Alto Audi. Michael is professional, kind, honest and professional. He is ge I have been leasing my Audi Q5s from Michael Low for the past 6yrs at Palo Alto Audi. Michael is professional, kind, honest and professional. He is genuine which is hard to find in people in the service industry today. I will continue to work with Audi because of people like Michael. More

Love my car! Great sales transaction! We were given a great deal on our trade in and offered us a fantastic deal on a new Audi A5. Very nice people to deal with. Great sales transaction! We were given a great deal on our trade in and offered us a fantastic deal on a new Audi A5. Very nice people to deal with. More

TDI Recall The team at Audi Palo Alto are friendly and helpful. It was relatively easy to get an appointment fir service and they took care of me from start to The team at Audi Palo Alto are friendly and helpful. It was relatively easy to get an appointment fir service and they took care of me from start to finish. More

Service was good, Cyrus, new in the department was great. He made good recommendations for service and got me a courtesy car immediately when my car needed was good, Cyrus, new in the department was great. He made good recommendations for service and got me a courtesy car immediately when my car needed extra time to be fixed More

Good experience overall Went in for my scheduled 35k service. Work was done fine. Roger listened to my additional concerns (windshield wipers streaking) and made sure to addr Went in for my scheduled 35k service. Work was done fine. Roger listened to my additional concerns (windshield wipers streaking) and made sure to address them during the service. I was late to pick up my car after the service was completed. Roger waited for me at the office until after closing so I could get my car back that day. Appreciated! More

Disappointed but will give the center another opportunity I brought my vehicle in for airbag recall and service check. I brought my vehicle in the morning. I called later that day to confirm everything was I brought my vehicle in for airbag recall and service check. I brought my vehicle in the morning. I called later that day to confirm everything was completed and was told it was. I paid for a. Lyft to transport me there. I was told my vehicle was not ready. Matt was accommodating and provided a loaner. I was told it would be finished by 0915. I called at 0943 and was told it would be ready in an hour. I picked it up before noon. I drove it out of town and noticed a warning light that indicated there was too much oil and to remove some. I had to bring my vehicle in a couple days later which solved the problem. I understand things can go awry on one day. Unfortunately it happened on my first visit. I’ll give the center another opportunity and hope my experience is much better. Thank you. More

Great sales by Luan Great sales experience, knowledge, and help from Luan. I am very busy and travel a lot for work, so he made it easy to work with and delivered the inf Great sales experience, knowledge, and help from Luan. I am very busy and travel a lot for work, so he made it easy to work with and delivered the info I needed to complete the process. More

Great place to purchase your car. We had been researching this vehicle and made an appointment after work in the bay area. The sales person and team worked together to make the deal so we can come home with this vehicle and made an appointment after work in the bay area. The sales person and team worked together to make the deal so we can come home with the car of our dreams. No hassle and was willing to listen to our needs and provide a plan that would work with our budget. More

Service They said the service would take 45 minutes to an hour and 3 hours later no on had called. I tried calling several times but got dropped by the phone They said the service would take 45 minutes to an hour and 3 hours later no on had called. I tried calling several times but got dropped by the phone system twice and twice sent to a voicemail and still did not receive call back. More