Audi Pasadena

It all started pretty bad with Internet sales crew having been very busy for us on Sunday, but is ending up as a bad story turned good. Thanks to Michael Bradford, the store manager. We emailed back and been very busy for us on Sunday, but is ending up as a bad story turned good. Thanks to Michael Bradford, the store manager. We emailed back and forth with Michael P, who was nice and told him we'd come on Sunday. He was busy with a client, so we were passed to John, who after two minutes got too busy and passed us to Samy, who did a quick test run and was very busy, rushing us out. After writing my report on this dealership here, got a message from Michael B. I believe he is really trying to change the Rusnak Audi Pasadena to the standards of his previous place - Rusnak Volvo ( the great place and people to work with). After some discussions I think we are in good hands. John Ashley is very helpful now. We need to decide if we buy this Audi or Volvo. Best luck to Michael Bradford with changing the culture at this place to more friendly. It is probably location in the middle of rich Pasadena hood, which spoils his personnel a bit. More

I came in to the dealership on Tuesday, September 27th looking to test drive an Audi A4. The Sales person was nice, answered questions - but wanted to sell me an A6, even though I mentioned several times looking to test drive an Audi A4. The Sales person was nice, answered questions - but wanted to sell me an A6, even though I mentioned several times that an A4 was the car I was interested in. We went all through the parking lot looking for a car I could drive with Navigation and Leather. It seemed like he didn't know where any of the cars were located. We walked from car to car and tried to help the sales person find the car I was to test drive. When we realized that there were no A4 cars with the luxury package, we went all the way back to secure keys to where other cars are kept. I kid you not, 15 minutes passed and he still hadn't come back with the car. I was so fed up with the lack of organization and sloppy service, we left and vowed never to come back to this dealership. It's ashame, since I bought a car the next night. More

My family has been a client of Rusnak Audi Pasadena since 2004 with our first purchase of an S4 Avant. From the beginning, we were impressed with the professionalism of the staff and the high attention to c 2004 with our first purchase of an S4 Avant. From the beginning, we were impressed with the professionalism of the staff and the high attention to customer service and satisfaction on both the showroom floor, and later, the service department. Our excellent experience has been attributable to Ehprem and Nathaniel J on the showroom floor as well as Henry for our service needs. The start to finish buying experience has been easy and enjoyable, resulting in the subsequent purchase of an A6 Avant, TT-S and my current '11 S4. These three individuals have been an integral part in our ongoing relationship with the Rusnak dealership and we look forward to future transactions down the road. 5 stars and two thumbs up if you are looking for a hassle free car buying experience and a solid service staff who will go out of their way to make sure their clients are happy. More

John was great. I went in to buy-out my lease and he helped me with everything I needed. The process took a little longer than I expected because I think some things were new to him. However, he went helped me with everything I needed. The process took a little longer than I expected because I think some things were new to him. However, he went above and beyond what I would expect from a car salesman and his effort, honesty, and friendliness far surpassed any negative aspects of the deal. More

From my 1st contact with Rusnak's Audi internet sales dept through the finance and drive off experiences, everything was at or above my expectations. dept through the finance and drive off experiences, everything was at or above my expectations. More

I've been going to Rusnak Audi for 4 years, and Henry never disappoints me. Rusnak gives fast and friendly service, and the part I like the most about Henry is that he's very honest about giving his opin never disappoints me. Rusnak gives fast and friendly service, and the part I like the most about Henry is that he's very honest about giving his opinion on what services are mandatory and what are optional. More

Recently, I went to purchase my first car. My family and I decided to buy a used Audi A4. After extensive research, I found Rusnak to be the best dealership. As soon as we arrived, we were greeted by a fr I decided to buy a used Audi A4. After extensive research, I found Rusnak to be the best dealership. As soon as we arrived, we were greeted by a friendly salesman by the name of Emin Noorijan. I explained the situation and what car we were in the market for. He gladly took us to his office so we could discuss the options. We found the right car in the end, thanks to Emin. He is a very competent and knowledgeable individual, yet he manages to explain the complex details of the cars in an easy to understand manner. In slow times, it wouldn't be surprising if a salesman was cutthroat, pushy and in a hurry to move to the next sale. Emin, however, exhibits none of these pitfalls. He understood how excited I was to be getting my first car, and it seemed that he too was excited for me, rather than just to make a sale. If you are in the market for an Audi, I recommend Rusnak Pasadena, due to their bright employees and friendly atmosphere. More

Everyone knows that buying a new car can be a tedious process especially if you are trading in a car. But I can honestly say hand down that my experience purchasing a carat Rusnak Audi was wonderful. F process especially if you are trading in a car. But I can honestly say hand down that my experience purchasing a carat Rusnak Audi was wonderful. From the moment I was even interested in purchasing an Audi, Emin was the best sales person ever. Hands down he was so friendly, and helpful. At times I asked so many questions and wasn't sure at times about purchasing the car, and not once did he ever pressure me into buying the car. He made himself completely available, and was straight forward with me. He knew how much I was willing to pay and gave me a straight up number (no let me crunch some numbers or check with my manager trick that you get at some dealerships). When it came to trading in my car as well, it was a great experience. After I purchased my car, let me tell you, John Edwards was AMAZING!!!! I have never seen someone so knowledgeable and friendly. After the buying process was complete, John went over everything in my car. He showed me features that I didn't even know existed with the car. I must admit I was like a kid in a candy store, it was so refreshing to see someone actually take the time (he really took his time, he spent at least 45 minutes) to explain things to you and make sure all of your questions were answered. It doesn't stop there. After I left, I still received follow-up emails and phone calls from John making sure that everything was ok with my car and if I had any questions at all. I have to say hands down that this was the first time in my life that I actually had a "fun" while purchasing my car. The environment was relaxed and stress-free. I can say that I am truly a customer for life. I will buy all my future cars from Rsunak Audi, as well as refer all of my friends and family there. More

Henry Perez is FANTASTIC! He was extremely pleasant to work with. Listened to all of my concerns and answered all of my questions regarding the maintenance service I had scheduled. He took the time to not work with. Listened to all of my concerns and answered all of my questions regarding the maintenance service I had scheduled. He took the time to note additional areas I wanted them to look at while the car was in and made sure that we went over each area before I drove away. I never felt rushed and was taken care of from the minute I drove into the dealership. My experience was enhanced by their efficient loaner system and wonderful customer service from each person I came into contact. Thanks so much Henry! I look forward to working with you on my next maintenance service. More

I flew from San Francisco to pick up my new A4 Avant and it was more than worth the trip. Rusnak Audi was able to find the exact color combination and the options I was looking for. The service and treatme it was more than worth the trip. Rusnak Audi was able to find the exact color combination and the options I was looking for. The service and treatment I received was outstanding, Emin went out of his way to ensure all of my questions were answered. I am thrilled with the car - Emin provided a fantastic overview of all of the car's features, spending over an hour ensuring I was comfortable before driving off the lot. I will be making the trip from San Francisco for any future needs and will recommend Rusnak to all friends and family. More