Audi Pembroke Pines - Service Center

I just can't rave enough about the entire staff at this Audi Dealership in Pembroke Pines. They say that the one thing that is lacking in South Florida, across any business, is customer service skills. IMO Audi Dealership in Pembroke Pines. They say that the one thing that is lacking in South Florida, across any business, is customer service skills. IMO you guys are the exception! The service, care, and attention to detail that I have now experienced multiple times here is second to none. In particular there are no words to express how lucky I am to have been assigned what I consider to be one of the best service adviser I have ever had the pleasure to handle any vehicle I've ever owned, across all brands. My Lucky Superstar's name is Aylin Reyes... She is the best. AND that's not just me saying it; hang out in front of her desk long enough and watch her interact with some of her other clients and you will hear them say the same thing... Aylin we love you, you are the best!!! True Story!!! More

Even though I live in Fort Lauderdale and there is an Audi dealership 5 minutes from my home, I keep coming back to Audi Pembroke Pines because of the excellent service and care I get from my service adv Audi dealership 5 minutes from my home, I keep coming back to Audi Pembroke Pines because of the excellent service and care I get from my service advisor, DJ Jimenez! More

From the quick appointment the desk made for me, since they realized that my car had what appeared to be some serious engine problems, to the greeting I received by the gentleman working in the drive isle they realized that my car had what appeared to be some serious engine problems, to the greeting I received by the gentleman working in the drive isle, and ultimately being attended to by the most friendly, professional, and what I can only describe as a very empathetic service consultant, by the name of Aylin Reyes, my experience was A+ in all areas. Not to mention my car looked brand new when I picked it back up, after the complimentary car wash they gave me. And how could I almost forget the constant communication Aylin provided through all of the days my car was in service... BTW this experience is 180 degree different from the dealership I left in Coconut Creek, which is practically 5-10 minutes from my house. In spite of that, I will be driving down to Pembroke Pines going forward, even if it is almost 30 miles away. IMPO Holman Automative, you need to invite Aylin to your next new employee orientation/training class, so that she can speak on what it takes to make a happy customer, and convert them into a life long one... She truly is the epitome of what a good customer focused representative should be. Thanks You all for the wonderful experience. More

The Service I received from Dj in the Service Department is exceptional. Dj is kind, knowledgeable and very helpful. I would certainly recommend Audi Pembroke Pines to all my friends. Thank you Dj for are y is exceptional. Dj is kind, knowledgeable and very helpful. I would certainly recommend Audi Pembroke Pines to all my friends. Thank you Dj for are your help.. More

As a customer of over 10 years I have always had a pleasant experience in the service and sale department at Audi dealership. Top rate pleasant experience in the service and sale department at Audi dealership. Top rate More

Have purchased my last 2 cars from them and now will be buying my wife a car from them once it arrives. They treat everyone like family, don’t try to rip you off, fix it right first time every time, don’t buying my wife a car from them once it arrives. They treat everyone like family, don’t try to rip you off, fix it right first time every time, don’t try to sell you crap you don’t need in service, and explain everything in detail. Best Audi dealer hands down!!! More

My car was towed in for repairs and less than 2 weeks my car was back on the road. Joe is excellent. Great customer service. car was back on the road. Joe is excellent. Great customer service. More

Very professional service and quick responses to texts. Geoffrey wanted to make sure all my concerns were addressed before leaving with the car. Car comes back cleaned and ready. Geoffrey wanted to make sure all my concerns were addressed before leaving with the car. Car comes back cleaned and ready. More

I have leased//purchased 4 Audi's from this dealership (and have had 5 total). Normally service is great here, and I am pleased with sales and service. However, I have never had any major service issu (and have had 5 total). Normally service is great here, and I am pleased with sales and service. However, I have never had any major service issues with any of my cars. Now, when something breaks, completely different story!!! I have a 2019 S4 leased brand new, and it has been one issue after another, with the Audi Presence warnings continue to happen every day, and continual lane departure warnings, even with no car in front of me. I have brought the car back MANY times, and still not resolved. I've literally driven off the lot, and the light has come back on. I now have a ticket in with Audi North America, and I have sent multiple pictures, and video to Audi Pembroke pines, all to no avail. Now my texts, and calls are just completely ignored, and I am still stuck with a broken car. Even, the sales rep I deal with for the previous 4 cars, is now not returning calls. Moral of the story. Audi is great when it works, when it doesn't, heaven help you!! You're stuck with a LEMON, until you can either get something done, and//or trade the lemon (at your own cost) and go get another car. Next one will definitely NOT BE AN AUDI!!!! More