Audi Riverside

On May 5th, I visited Walter’s Audi of Riverside to inspect a 2024 Audi Q8 Etron. I had been eyeing this car as a surprise gift for my wife. Initially, I wasn’t particularly fond of its white color, bu inspect a 2024 Audi Q8 Etron. I had been eyeing this car as a surprise gift for my wife. Initially, I wasn’t particularly fond of its white color, but after taking a test drive with Joshua Rambow, I decided to proceed with the purchase. What began as a positive experience quickly turned into a frustrating ordeal that has left me hesitant to ever buy a car from Walter’s again. On the positive side, Joshua Rambow was incredibly informative and patient throughout the process. He didn’t pressure me at all. However, it turned out that the price quoted to me by Joshua and Chris Alcocer was not the final price I paid. They were not transparent about an additional $1695 charge for Stargard, a theft detection system. Chris had mentioned that the car came with Sirius, but at the end of the trial period, it would automatically end unless I opted in. In the very next sentence, he also mentioned that Stargard was included and that I could opt in at the end if I wanted. It was my mistake to assume that it was an option or trial. Additionally, I failed to thoroughly review all the documents while signing. Days later, I reviewed the sales documents and noticed the charge. I emailed Chris and requested that they remove Stargard and refund the money. He informed me that it couldn’t be removed. I then met with Joshua in person, and he confirmed the same. Finally, I spoke to the Sales Manager, David Yi, who promised to discuss the matter with his GM and get back to me in three days. After seven days of persistent follow-up, David informed me that his GM, John Scholz, had stated that there was nothing he could do. After purchasing the car, I read some reviews for Audi of Riverside and discovered that other buyers had also felt deceived by the dealership regarding Stargard. The lack of transparency at best and the deception at worst were truly disappointing. Having purchased over 20 cars in my lifetime, I have never encountered such deceptive practices from a dealer. In contrast, other Audi dealerships clearly display the car’s price and any additional items, such as the Appearance Package, so that customers are fully informed. I informed Audi USA and they said that the GM would reach out to me and it's been a month and no contact... More

I had a great experience leasing my new car from Audi Riverside. My sales rep Raymundo Lopez was very courteous, helpful and a pleasure to work with. Riverside. My sales rep Raymundo Lopez was very courteous, helpful and a pleasure to work with. More

Peter Younes. ..as always I appreciate your help & support along with the entire Audi Riverside team with an unexpected repair. Very appreciative of the efforts put ..as always I appreciate your help & support along with the entire Audi Riverside team with an unexpected repair. Very appreciative of the efforts put in by Peter and the Audi team to get my vehicle back on the road. Cheers! More

My Audi E Tron recently was in for service and safety recalls at Audi Riverside. This was my first time using this dealership. Most definitely the best experience I’ve had with a service department for a recalls at Audi Riverside. This was my first time using this dealership. Most definitely the best experience I’ve had with a service department for any dealership. Stacy Samuel went out of her way to make this a smooth transaction. More

Shout out to Joshua Rambow! !! Within minutes of posting online my interest in an Audi 2024 SQ5. I was sent a personal and comprehensive video of the car. Throughout the whole pu !! Within minutes of posting online my interest in an Audi 2024 SQ5. I was sent a personal and comprehensive video of the car. Throughout the whole purchasing process He was acceptable, responsive and more than just helpful. He made a possible stressful purchase a pleasant experience. His constant communication went beyond expectations. Thanks for having such an attentive sales representative. More

Raymundo Lopez was so incredible to work with. I traded in my Q4 etron for a Q6 etron and it’s exactly what I was looking for! He helped me secure a wonderful deal on my new car and even got me ou I traded in my Q4 etron for a Q6 etron and it’s exactly what I was looking for! He helped me secure a wonderful deal on my new car and even got me out of my lease a few months early. He is also incredibly knowledgeable about the brand as well as all of the new features of my new car. I will definitely be coming back to Raymundo when it’s time to turn in this lease. Thank you again Raymondo and Audi Riverside More

Friendly and efficient. Helpful on the information needed. provided complete up-front information on the work being done and kept me informed of progress. Helpful on the information needed. provided complete up-front information on the work being done and kept me informed of progress. More

Audi riverside has provided me and family exceptional service to my vehicles and customer service thank you Audi riverside service to my vehicles and customer service thank you Audi riverside More

The entire process was smooth, with no hiccups. I got a great deal, and will definitely be going back! I got a great deal, and will definitely be going back! More

James the service advisor was excellent and very professional. It was an awesome experience, Walter's is the best. professional. It was an awesome experience, Walter's is the best. More