Audi Rockville

I bought a used Audi A4 Cabriolet from this dealer in 2007 and for the first two years I was so THRILLED with the service...I was a raving fan. About two years ago they completely replaced the service de 2007 and for the first two years I was so THRILLED with the service...I was a raving fan. About two years ago they completely replaced the service department and it has been downhill ever since. My routine service visits are painful, painful, painful. One specific incident is the perfect example of the problems I've encountered. After having a crack in my windshield, I decided to have it replaced at the dealer to have genuine Audi parts and not have to deal with some fly-by-night operation in my driveway. Turns out, Rockville Audi subcontracts a fly-by-night operation in their driveway who actually dented and scraped the hood of my car. Fortunately I noticed it and wouldn't leave the dealer until I received a commitment that they would fix it. There were other scrapes inside the car that I was not able to "prove" to them weren't there before the subcontractor took a crowbar to my dashboard, so I was out of luck on that. I was without my car for a week while it was at the body shop and when it came back the trim was not reattached correctly. They promised to fix it, but the lame subcontractor was going to re-do the work and I insisted that they be supervised so the didn't damage my car again. I've tried to reschedule this work multiple times with no success - the dealer has ZERO motivation to make me happy at this point - they are not making any money off the transaction and they have to coordinate with the lame contractor, which I'm sure is their least favorite thing to do. My service coordinator through all this is Max, who is young and severely underskilled for his job at a luxury car dealer. I've gotten sympathy from the service director and the general manager of the dealership, but it doesn't seem to make anything happen faster. I relish the day I purchase my next convertible so I can tell Rockville Audi I bought from someone else because they suck so badly. Luxury car dealer, high price, low service. You DON'T get what you pay for. More

Typical "low ball" experience you expect from the worst of dealerships on our trade. They deserve the poor reputation they have. Check them out on Edmunds.com Same low ratings. When I walke the worst of dealerships on our trade. They deserve the poor reputation they have. Check them out on Edmunds.com Same low ratings. When I walked in with my wife, the receptionist didn't even look up. She was buried in some app on her phone. We were inside for 10 miutes looking at cars and were on our way out when we were finally noticed. Wish we hadn't been. Went back 2x before they finally got around to appraising our car. LOW BALL offer on a car that is cherry clean and less than a year old. Lot's of promises to get "closer on the numbers" over the next few days. NOTHING but excuses while they wasted our time. Their first offer on our car was $4,100.00 less than the Kelly Blue Book TRADE VALUE. We weren't even looking for retail or resale value. Don't waste your time at this place. Their service dept gets the same low ratings on Edmunds.com. More

We purchased a new Audi A3 TDI from this dealership the evening of 12/10/10. The very next day we noticed that there were scratches on the car. We took it back in and the job they did in fixing it was ve evening of 12/10/10. The very next day we noticed that there were scratches on the car. We took it back in and the job they did in fixing it was very poor. The scratches are still viewable. 5 days later we received a call telling us that we need to come back in and re-sign the papers as there was a mistake and the terms of the contract needs to be changed from 24 months to 36 months in order to take advantage of the promotion where they make the first payment for us. So we braved the holiday traffic on 12/18 on Rockville Pike and went back that Saturday. NO ONE would stop to talk to us. We waited outside of the financial director's office for 15 mins as he had someone else in there and after that person left, he still did not acknowledge us. We had to knock and go in and he acted like we were totally disturbing him and told us to wait until he finished up. We finally get in there and he had none of the papers ready and changed the terms again! He said now they were not willing to pay the amount that was agreed upon when we purchased the car and needed to lower it by $250. First of all, we were less than pleased to have had to drive back to that dealership yet again during the last Saturday before Christmas. The traffic was horrendous and it took us an hour to get there. Then to be told that they were going to change the terms yet again and to top it off to have to sit there for over a half hour while he bumbled along trying to write us up a new contract that should have been ready for us so that we could pop in, sign and go... It was absolutely absurd! We spent a total of 50 mins. there sitting and waiting for Demont at which point we stepped out and asked to speak with the General Manager, Tom. He totally did not care and told us to wait some more. We waited another 10 mins. and then finally walked out. We received a call from Demont the next day saying that either we came back and signed the new contract or they would not make any payment at all. I emailed them stating that we had a contract that stated that they would make the first payment and that we were willing to pursue further if necessary. I've reported them to the Better Business Bureau and will follow up once I hear back from them. UPDATE on my post above: This was the response that the Better Business Bureau received from their General Manager, Tom Walsh: The customer purchased a new a3 on 12/11/2010. The agreement was to make the first payment of $XXX.XX. Rockville Porsche/Audi will make the first payment. Thank you. Gives you the warm and fuzzies, right?? The positive: They are actually going to abide by the terms of the contract that was signed. The negative: Not a single apology was offered by any of the Audi folks involved for trying to change the terms of the contract 5 days after purchase, making us drive out there twice and totally wasting our time, and threatening to not make the agreed upon first payment. My thought is that Demont, the brilliant financial director, totally forgot that I had him write in the original contract that they would make the first payment. Note that I had to ask him to manually write it in the contract as it was not on there at all originally. Thank GOD that I did! Knowing what I know now about how they tried to back out of making the first payment, I'm pretty sure that is the only thing that made them follow through. It is so shocking that people like these pretentious xxxxxx are in a service oriented industry... More

In summary, during our visit the sales person seemed uninterested and disengaged. Among the first couple of questions Ron asked us (to profile us in his mind) was "what kind of car are you driving now"? uninterested and disengaged. Among the first couple of questions Ron asked us (to profile us in his mind) was "what kind of car are you driving now"?! Ron seemed uninterested after we mentioned "Jeep"! It was obvious that he did not seem interested in offering us to test-drive cars either citing silly excuses like "we do not have the models that you are looking for", "it is a hot day to test drive cars", "why don't you look at Audi next door", and etc... His best attempt to seem helpful after our insistence was taking us to the parking lot, opening the doors to couple of SUVs parked there, and very briefly pointing to some superficial features. He also gave us a brochure! It was obvious that Ron did not want to spend the time with us to understand our needs and help us with our car buying decisions. More

I went to Rockville Audi mid September under the recommendation of a colleague who had purchased from them and had been happy. I was however puzzled by the attitude of the salesman who did not seem recommendation of a colleague who had purchased from them and had been happy. I was however puzzled by the attitude of the salesman who did not seem willing at all to sell me a car. Yes, he was polite and answered all my questions but no more. Yes, he let me do a test drive on the A4 Avant I was interested in but, immediately after, he waved me good bye. Yes, as I insisted he gave me a brochure but rounded his eyes asking "can't you go on the internet? You will find the same". Yes, he gave me a price list upon my demand but then again, waved me good bye and handed over his business card saying "make your configuration yourself on internet, send me an email and I will see what I can do for you". Candidly, I effectively sent him an email. He never answered. Probably a car at 40 000 USD under the diplomatic programme is too cheap to interest them. I went to another dealer, Tischer Audi, where I received excellent service. More

I recently purchased a new porsche cayman S from Rockville. Both the sales person and the General Manager went above and beyond what is normally expected from a dealership. When I asked for the be Rockville. Both the sales person and the General Manager went above and beyond what is normally expected from a dealership. When I asked for the best price, it was given the first time, and it was lower than other dealers in the area. The car is amazing; I am in love with it. I believe my wife will soon need a new car as well, and I plan to return to Rockville for an Audi. Their honesty, fairness, and commitment to customer service have earned them a customer for life. More

Not enough can be said about good customer service! We have all had bad experiences but I had a good one. I went in for service. (I had an inspection ticket due that day) and they could not get me in. I t have all had bad experiences but I had a good one. I went in for service. (I had an inspection ticket due that day) and they could not get me in. I took a stab at asking the parts people about the light bulb I needed. The parts person, Mike helped me and even told me how to put it in. Thanks for saving me $90.00 (Possibly) for the repair and getting me out of a jam. I have had my car serviced there may times and have been very happy. A little patience will get you better results! Top 10 in my book! More