Audi Rockville

I love customer service I received from Audi Rockville, Tae Yeon, He's super nice and really takes care of you regardless whatever question you might have! thank you! Tae Yeon, He's super nice and really takes care of you regardless whatever question you might have! thank you! More

On Saturday, I purchased my Audi A5 Sportsback from Audi of Rockville after submitting my inquiry through Costco. Audi of Rockville then sent me a link of all their promotions and new inventory. Upon review of Rockville after submitting my inquiry through Costco. Audi of Rockville then sent me a link of all their promotions and new inventory. Upon review of their inventory I seen an 2021 Audi A5 that sparked my interest. Shortly after, I was contacted by a salesman, Mr. Jean Marc who was attentive on locating the A5 that I had just seen online. I scheduled a meeting with him later on in the day for a test drive. Once arriving to my appointment I was immediately greeted by Mr. Jean. After providing Mr. Jean with a copy of my drivers license and proof of insurance, I was given the keys to test drive the Audi A5. Let’s just say I fell in love with this car because now it’s all mine! Mr. Jean Marc and the rest of the staff were very professional and courteous throughout the whole process. I would recommend for anyone interested in purchasing an Audi to purchase from the Audi in Rockville. The Audi in Rockville is a bigger dealership than the other Audi dealerships that I’ve been to in Maryland, and they have more of a selection of Audi’s to pick from. More

Jean-Marc is very professional, courteous, and efficient. He gathered my information and made sure my needs are met. He did not try to sell me something I did not ask for, instead he stayed focus on the car He gathered my information and made sure my needs are met. He did not try to sell me something I did not ask for, instead he stayed focus on the car I already searched for and reserved online. Therefore, I was able to get the deal done in a timely manner and go back to taking care of my other businesses. It helps that I did not have to take the entire day off to just purchase one car. More

Absolutely would not recommend. Pretty scummy sales experience. They pulled scams and shenanigans you would expect from dirt lot used car dealerships. The first incident low balling the trade in deal experience. They pulled scams and shenanigans you would expect from dirt lot used car dealerships. The first incident low balling the trade in deal. Was told the trade in was worth significantly less than Carvana was paying – and Edmunds, KBB, CarGurus, Vroom, Carmax - but was making an exception. That exception was still $1500 less than Carvana. I get it, dealerships need to eat too, COVID has been hard on everyone, and I wasn’t sure about the Carvana sales experience, so I let that one slide. Incidentally I sold another vehicle through Carvana not long after this experience and it was with out a doubt the smoothest experience I have ever had – minus a couple technical hic-ups with the app. The second scummy event was requiring a ‘sales manager approval’ to hold the vehicle until the next day to complete the sale – there was another exact same vehicle with similar mileage 10 miles down the road. I get there are sales tactics that help with closing deals, but still scummy. Strike two. The third scummy even was with the Lowjack system they install on all the vehicles. I have no want or need for such a system – but this was non-negotiable. Its only $299, and perhaps the dealership does have problems with auto theft in their location, so I let it slide. The final scummy act was asking for more money over 30 days after the sale was completed and financing was squarely in their account. Normally I would look at the request and see an honest mistake, but then I start counting up the various ways this dealership has nickel and dimed me, and I can only come to the conclusion that they are trying to run a ‘Yo-Yo’ styled scam. I am filing a formal complaint with the Maryland Motor Vehicle Administration to see what recourse there is. Avoid like the plague, there is a dealership in Frederick, others in Virginia. If you really need to see an Audi, drive the extra 30 minutes to an hour instead and avoid this dirt lot used car dealership. More

Jean-Marc was extremely knowledgeable and answered all of my questions related to multiple Audi vehicles. I would recommend him to anyone looking to purchase an Audi in the Washington metropolitan area. my questions related to multiple Audi vehicles. I would recommend him to anyone looking to purchase an Audi in the Washington metropolitan area. More

This dealer went out of there way in a Sunday, thank you Jessica to accommodate my travels & arranged for vehicle to be ready to see on Monday. I am deeply gratitified for that effort. I worked with AL in s Jessica to accommodate my travels & arranged for vehicle to be ready to see on Monday. I am deeply gratitified for that effort. I worked with AL in sales, he was pretty chill and easy to work with, I'd really say thou he might have got caught up in the mind of the dealer and not his own but we figured it out in the end. Neil in finance was awesome as well, they were able to beat my credit union rate & he chipped off a nice chunk off the ext warranty. Overall my time and effort into driving 8 hours to find my dream car was well worth it, althou most of the folk there were just there for the process & not to navigate the sale they did a pretty swell job in making me feel comfortable through the process. My local dealers on Li/NY are very cringy & difficult to deal with & I refuse to even go local for service they are THAT BAD... Would I return here? .. Well I have bought over 1k of accessories from there parts dept so far online. I would honestly only want to deal wit Jessica had I ever come back next time. What I did see.. Is alot of people (customers) enjoying themselves & didn't feel awkward being there.. They Def are doing things right & if your in the area or nearby I'd Def add them to your list of dealers. Thanks again, Jessica, Al & Neil for making it all so easy, also Margaret for handing my out of state rege dmv work. More

Jessica was a true professional through the entire process - the day I made a final decision to buy the S8, I informed her I had limited time to conduct the transaction or we would need to think about process - the day I made a final decision to buy the S8, I informed her I had limited time to conduct the transaction or we would need to think about delaying the purchase, she moved heaven and earth from moment of final test drive to purchasing the car to driving it off the lot in record time. More

Joseph help me a lot with my last purchase with Audi Q7. You are the man! Mats :-) Boris thanks against for bringing car too me! You are the man! Mats :-) Boris thanks against for bringing car too me! More

Joe is by far the best salesperson I have ever worked with. He was informative but not pushy. He listened to what we wanted and helped us find the right car so quickly for a very fair price. He is a genu with. He was informative but not pushy. He listened to what we wanted and helped us find the right car so quickly for a very fair price. He is a genuinely great guy and we feel really lucky that we got referred to him. Highly recommend working with Joe if you’re looking for a car!! More

I took my car for oil change after 4 hour got text massage $1274 without discussing with me and treat me so bad life long lessons this place is jokes massage $1274 without discussing with me and treat me so bad life long lessons this place is jokes More