Audi Rockville

Common Sense, thoroughness and efficent I have used 4 different Audi Service departments over 11 years of enjoyable driving 3 Audi's. Bryan and the team in Rockville "say what they do". Its I have used 4 different Audi Service departments over 11 years of enjoyable driving 3 Audi's. Bryan and the team in Rockville "say what they do". Its that simple. Whether its my 11 year old A3 or the 8 month old S7. They make it clear what needs to be done then execute in a timely manner without excuses. Happy to travel a little further for piece of mind. More

Smooth Experince Follow up on email on my questions was prompt and Alex was able to find the car I was looking for and have it ready in 24hrs . Overall a very smooth Follow up on email on my questions was prompt and Alex was able to find the car I was looking for and have it ready in 24hrs . Overall a very smooth and easy experience buying the car . More

Seamless times 2! My second Audi purchase was with Alex again; always such a pleasant experience when working with him. Alex has been my point of contact for the past t My second Audi purchase was with Alex again; always such a pleasant experience when working with him. Alex has been my point of contact for the past three years; he has always been very attentive, knowledgeable, friendly and addressed all my concerns regarding my first Audi purchase. As a repeat customer, my experience has been even better. Thank you! More

Good Experience Alex was easy to work with and was attentive to my needs and concerns. He responds quickly to calls and emails. Would work with again. Alex was easy to work with and was attentive to my needs and concerns. He responds quickly to calls and emails. Would work with again. More

Smooth easy transaction that was done in record time. Tae was easy to work with, very knowledgeable, attentive to my needs and concerns. He responded quickly to calls, e-mails and clear communication. Not Tae was easy to work with, very knowledgeable, attentive to my needs and concerns. He responded quickly to calls, e-mails and clear communication. Not only would I work with him again but I recommend him to anybody that ask, including my family and friends. More

review for sales only, not sure how their service department I really don't like giving bad reviews but here it. Just like politicians, salesman are good at empty words. I bought a CPO Audi and after every I really don't like giving bad reviews but here it. Just like politicians, salesman are good at empty words. I bought a CPO Audi and after everything was signed and as I was putting my belongings in the car, the salesman told me that the 2nd key was missing and that they would look for it and get back to me on it. After 2 days I didn't receive an update so I called and asked about it. Since they couldn't find it, he told me that he would have to order it, which would take about 3-5 days and I would have to come to the dealership to have it linked to my car, which would take 30min-1hr. After 2 weeks, still no update, so I had to call again and apparently, the order never went through and he never followed up on it. I was irritated that I had to constantly call to get my 2nd key that I should've had when I got the car. I don't get why I am the one that has to call and find out the whereabouts of my key when they are the ones that lost it. On the phone the salesman was apologetic and mentioned that he would give me an Audi gear or something to make up for neglecting to check on the order. I made an appointment at 1pm, but an email came from the service department for an appointment at noon. I didn't get a call from the salesman pertaining to the change of the time. In addition, when I saw him while I was waiting to get my key linked, he apologized and that was it...I wasn't going to beg him for a free gift but why mention something when you aren't going to deliver it? So a month after my purchase I finally got my 2nd key and wasted 2.5 hours of my life and wasted gas and 60 miles to my used car. I hope their service center is better than their sales. Lesson learned: when purchasing a used car, make sure they have everything including the 2nd key before you sign anything and assume that salesman/woman will say empty words so if they actually follow through with their words, you will be pleasantly surprised instead of being irritated when they don't. The reason for 1 star is that they have the biggest inventory out of all the Audi's in MD/VA area. The people that work there seemed polite and friendly. More

Painless Vehicle Purchase My wife and I were very pleased with the service Alex Max provided and we were impressed with his knowledge and ease of handling of our transaction. I My wife and I were very pleased with the service Alex Max provided and we were impressed with his knowledge and ease of handling of our transaction. It was a pleasure working with Alex and we would definitely return to this dealership. His assessments were honest and we felt that he was truly trying to help us. More

Great Guy, Great Experience Alex was a pleasure to work with. Very knowledeable, reasonable, and an overall great guy. I recommend both Alex and this dealership to anyone interes Alex was a pleasure to work with. Very knowledeable, reasonable, and an overall great guy. I recommend both Alex and this dealership to anyone interested in purchasing an Audi. I traveled from Arlington, VA, but it was worth fighting traffic to have had a very good car-buying experience. More

Great Experience Alex was very easy to work with, he was very knowledgeable and understood exactly what we were looking for and got us a great deal. Alex was very easy to work with, he was very knowledgeable and understood exactly what we were looking for and got us a great deal. More

High flying Buying my new Q7 was a no pressure evening. Alex was knowledgeable about the car and worked hard to get me the car I really wanted. Buying my new Q7 was a no pressure evening. Alex was knowledgeable about the car and worked hard to get me the car I really wanted. More