Audi Rockville - Service Center

Routine Maintenance The drop off pick up experience was quite smooth and quick. I personally liked the new drop off area. and the new waiting area. The shuttle service to The drop off pick up experience was quite smooth and quick. I personally liked the new drop off area. and the new waiting area. The shuttle service to work was great (since they used an Audi vehicle for that) More

Felt right at home! Joe in Service immediately established a relationship eliminating any anxiety. Visiting a new dealership can be like changing schools or starting a new job. We all want to fe established a relationship eliminating any anxiety. Visiting a new dealership can be like changing schools or starting a new job. We all want to feel welcome. He made the entire process Into a smooth and warm event. I’ll definitely come again. More

Fast Service, Good Price, Treated Me Like a Queen I got a flat tire on a highway at 9 p.m. at night. Audi Roadside Assistance came out and quickly changed my tire to my spare. The following evening, I I got a flat tire on a highway at 9 p.m. at night. Audi Roadside Assistance came out and quickly changed my tire to my spare. The following evening, I called Audi Service at about 7 p.m. Joe answered, and I talked to him about the need to patch my tire or get a new one. We arranged for me to drop it off at 8 a.m. the next morning. At the dealership, they quickly checked me in, sent me to the lounge, where I barely had time to take the first sip of my vanilla latte (from their coffee machine), when Joe came out to talk to me about the tire. He explained why we couldn't patch it, showed me the recommended tire to replace it, and the price. It had to be ordered but he thought he could fix it that same day. They then gave me a ride to work (I work within walking distance so I didn't want to get a loaner car), and later that day, my car was ready. I walked back to the dealership to pick it up after work. I waited maybe 10 mins to get it. While waiting, I paid for the service. When they walked me out to my car, it was warming up, stocked with a bottle of water for the ride home, and had been washed and cleaned inside. Joe was very nice, never made me feel uncomfortable nor did I ever feel like he was trying to take advantage of my lack of knowledge to sell me a service I didn't need (Toyota, I'm looking at you when I say this). Very please with my first experience with Audi Service! More

good service I dropped the car in the morning and after a couple of hours the car was ready. Good service. I recommend Audi Rockville for future service. I dropped the car in the morning and after a couple of hours the car was ready. Good service. I recommend Audi Rockville for future service. More

Rockville Audi service is terrific The service reps are knowledgeable and the work was done promptly as promised. Bryan was very helpful. The pick up and drop off service is a real plus The service reps are knowledgeable and the work was done promptly as promised. Bryan was very helpful. The pick up and drop off service is a real plus and the driver was pleasant and also knowledgeable about cars. More

Great car - Great service Ryan in the service department is a great guy to deal with. Very attentive, and when he promises something, he comes thru. Thank you Ryan. Ryan in the service department is a great guy to deal with. Very attentive, and when he promises something, he comes thru. Thank you Ryan. More

30,000 mile service We had very little wait for our scheduled appointment. Joe treated us well. The overall appointment met expectations for timeliness and price agreed We had very little wait for our scheduled appointment. Joe treated us well. The overall appointment met expectations for timeliness and price agreed to for work performed. More

Audi! Overall fantastic service. I was provided a loaner car even though I was not scheduled to have one. Ryan was very helpful and answered all my questi Overall fantastic service. I was provided a loaner car even though I was not scheduled to have one. Ryan was very helpful and answered all my questions. Very polite. More

Overall fantastic service. Quick, polite, efficient. They were very helpful in providing a loaner car for the duration of the repairs. They explained clearly all the services undertaken. were very helpful in providing a loaner car for the duration of the repairs. They explained clearly all the services undertaken. More

The customer service, professionalism, and attention to deta I actually look forward to bring my car in for service because the process is always smooth and Rockville Audi is the one place where there is never a I actually look forward to bring my car in for service because the process is always smooth and Rockville Audi is the one place where there is never any hassle to keep my car in tip top shape. The professionalism of my Service Advisor, Jesse Cooper, is emblematic of the quality of the organization. The result of the service was great and the car is humming just great. Thank you, Rockville Audi. More