Audi San Diego

I rarely write reviews unless the service is either exceptionally good or extremely bad. In the case of Audi San Diego, my sales experience with Mario was excellent. Unfortunately, the after-sales serv exceptionally good or extremely bad. In the case of Audi San Diego, my sales experience with Mario was excellent. Unfortunately, the after-sales service provided by Richard, Daniel, George, and others has been an absolute nightmare. I’m writing this review in the hope that they improve some very basic customer-service standards. I own a 2025 Audi SQ6, which I picked up in July. Since then, the car has randomly displayed error messages, malfunctions, and system limitations. In October, while exiting the highway, a “danger on the road” warning suddenly appeared and the car attempted to steer itself to the right to avoid an obstacle — even though there was nothing on the road. It was terrifying trying to keep control of the vehicle. When I called Audi San Diego to schedule an appointment to diagnose the issue, they told me the earliest available date was four weeks out because they did not have a loaner vehicle available. I accepted an appointment for December 2nd. On the day they were supposed to pick up my car, they never called to confirm, and I eventually called them myself. Only then was I told: “We don’t have any loaner cars available for you.” In other words, they were not coming — and had no intention of notifying me. I explained that I had already waited a full month specifically for the loaner. After a lot of back-and-forth, they said they could rent a car from Enterprise for me. An hour later, they called again saying a loaner Audi had suddenly become available. After wasting half my day, they finally picked up the car. On Thursday, they texted me saying they were updating the software and would contact me with more information on Friday. Friday passed — nothing. I waited through the weekend, and on Monday we called more than five times. We waited hours for callbacks, spoke with multiple different employees, and were transferred repeatedly to people who were either not at their desks or not even working that day. Every call went to voicemail. On Tuesday, I began calling again at 9 a.m. Same situation: constant transfers to unavailable employees. After insisting, we were finally told the car would probably be ready on Wednesday. I asked for delivery at 3 p.m. and requested they check the foot-activated trunk sensor, which rarely works. On Wednesday, around 2 p.m., I called to confirm. Once again, I was told the car would be ready later that day or possibly Thursday — with no plan to notify me. Since Thursday and Friday are my busiest days, I told them that if they couldn’t deliver on Wednesday, they would need to bring it on Monday, as the service department is closed on weekends. Shortly after, they texted saying they could bring my car now. Great — I just wanted the vehicle back in proper working condition. When the car arrived, I was surprised to see it had only 21% battery. I could not understand how a dealership could take your car, drive it, and not even replenish the battery they used. When I asked about it, the employee replied: “You have to ask us to charge it. If you don’t ask, we don’t do it.” I never imagined I needed to request something so basic. Meanwhile, I made sure to return the loaner with a similar charge level to what they gave me. As for the trunk sensor, the employee couldn’t get it to work even once. Their solution? Nothing. They simply said they didn’t know how to fix it and showed no concern about the issue at all. After all of this — the errors, the malfunctions, the lack of communication, the constant transfers, the missed commitments, and the overall indifference toward the customer experience — I have completely lost confidence in Audi San Diego’s service department. Going forward, I will be taking my vehicle to Audi Carlsbad, hoping their service team is more professional and customer-focused. More

Lucus was the entire reason I bought the car! However every one treated me with professionalism above the average. I am looking forward to enjoying my car for years! Thank you to everyone! However every one treated me with professionalism above the average. I am looking forward to enjoying my car for years! Thank you to everyone! More

Lucas was very patient, friendly with my car buying experience. Answering all our questions and providing exceptional customer service. Even after Lucas would call/text following up. I must say I have experience. Answering all our questions and providing exceptional customer service. Even after Lucas would call/text following up. I must say I have never received this type of service in any other of my car purchasing in the past. More

Lucas was exceptionally helpful and knowledgeable. He helped with my purchasing process. This is an even harder process since I am an out-of-state customer. But, he made it so easy for everything. Gre He helped with my purchasing process. This is an even harder process since I am an out-of-state customer. But, he made it so easy for everything. Great salesman 100% recommended to work with him. More

Absolutely awful service. I came in on a Sunday and three sales reps were standing around. As soon as I got out the car, everyone scattered. When I came inside, they were talk I came in on a Sunday and three sales reps were standing around. As soon as I got out the car, everyone scattered. When I came inside, they were talking among themselves whilst staring at us. Not once did anyone welcome us, let alone try and sell a car. I’m writing this review while still being ignored. I had intentions on purchasing a E-tron GT however I’ll stick to Porsche and get a Taycan. I posted a picture of 1 of 3 people who ignored us. I was the guy in the black M760i. I guess you have to be a certain skin color or throw money around to get someone to acknowledge you. More

The difference between this car buying experience and others in past years was huge. Every aspect of it was just easy, straightforward and professional. I first looked at the car I ended up buying, others in past years was huge. Every aspect of it was just easy, straightforward and professional. I first looked at the car I ended up buying, on Thurs, 10/30. I pre-submitted my info for credit check by phone on Friday. I then went in on Saturday, 11/1 to pick it up, writing a personal check in the pre-arranged transaction. The entire process took less than two hours. Lucas has been super responsive in the various times I have called or messaged him. Also a call out to Jose Ramirez, who pinch-hit for Lucas when I bought the car on Saturday. Seamless transition in helpfulness and cordialness. This included a tech briefing by Sean, the in-house "Technologist". What a nice touch and great perk to help get you on the road with that aspect already "dialed in". There were follow-up calls and emails from both Lucas and Jose after buying the car. Very nice. Writing this a week later, I went in today for a few minor things which needed attention on the car. I pre-arranged to meet Lucas and Nacho (Horacio) in the Service Dept. Again, the process was handled promptly, thoroughly and quickly. Net, net - there has been a consistent pattern here of great service and communication. I would highly recommend this dealer to anyone. More

I am the out-of-state first time customer. Lucas help me out all of the aspect of my purchase. He made sure that I am comfortable every step in my purchase he is highly highly recommended ver Lucas help me out all of the aspect of my purchase. He made sure that I am comfortable every step in my purchase he is highly highly recommended very well trained sales person. I am very satisfied to work with him. More

My experience buying this car was so easy. I flew in from Nebraska to buy this car and drive it home. I have bought cars I had found online before and have never had an experience as profess I flew in from Nebraska to buy this car and drive it home. I have bought cars I had found online before and have never had an experience as professional and comprehensive before. They had the paperwork and my car absolutely ready for me to quickly get back on the road home. The car is absolutely wonderful and I would trust these folks the next time im looking for a car. More

I had a great experience working with Lucas and the sales team at Audi. They always communicated well and followed up frequently. I appreciate good service at dealers and don’t take it for granted. team at Audi. They always communicated well and followed up frequently. I appreciate good service at dealers and don’t take it for granted. More

My experience at Audi of San Diego was very professional, friendly and efficient!. That’s why I’m a repeat customer. friendly and efficient!. That’s why I’m a repeat customer. More