Audi San Diego

Jareld CA macho provided an outstanding customer service. My car broke down right before Christmas and I had a lake tahoe trip planned. He was able to find me a Q5 loaner and I took that one for the holidays My car broke down right before Christmas and I had a lake tahoe trip planned. He was able to find me a Q5 loaner and I took that one for the holidays while mine was serviced. More

No appointment service Stopped in to ask about oil light that came on. I didn't have an appointment but the service wrtier (Jerry) was able to fit me in. He also educated me Stopped in to ask about oil light that came on. I didn't have an appointment but the service wrtier (Jerry) was able to fit me in. He also educated me about oil service on Audis. There is no dipstick nor drain plug. The oil is sucked out of the sump via a sealed tube. Adding oil is something the customer shouldn't do since there is no way to judge how much oil to add (no dipstick). The oil level is determined by computer. The oil was topped off; the mechanic did a courtesy safety check and my car was washed, all in a half hour. Charge to me...nothing. Great service!! More

Good experience. Jose was easy to work with and the process was quick. No complaints. I would go back to San Diego Audi for future car needs. Jose was easy to work with and the process was quick. No complaints. I would go back to San Diego Audi for future car needs. More

Used to be awesome Getting an appointment was easy, I received a reminder . I dropped off my car the day and hour of my appointment, nobody received my car so I went in Getting an appointment was easy, I received a reminder . I dropped off my car the day and hour of my appointment, nobody received my car so I went inside and waited for a service consultant . Service consultant was polite just enough , it was Friday and he told my car will be ready at the end of the day , I said I’ll pick it up next day so I won’t deal with Friday traffic , he said “ I’ll text you when is ready “. Of course Friday never received a text message but either on Saturday, around noon I went to pick up my car ... but before I called the service consultant , I was sent to the voicemail because he was not on service for the weekend (why he said he will text then ) , I arrived to pick up my car and I paid and I wait for my car like 15 until a service consultant noticed I was waiting for so long, he went to look for my car and it took another 10 or 15 min and he finally arrived but didn’t bother to explain why the delay or even to say I’m sorry , when I’m going to start my engine I notice the fob is incomplete , I told him and he said is in the middle , he says they always do that and I told him that it’s the first time I receive my keys like that . Good point was the oil change was less expensive than I was told but it used to be awesome service with people smiling and kinder .., Oh well ... More

Had a good experience with a great service advisor although it took them 45 minutes to get my car once I came to pick up. although it took them 45 minutes to get my car once I came to pick up. More

Helpful Staff/Tons of Options Everything was great at Audi San Diego from the staff, the selection of cars and the facility. Would definitely recommend this store to my friends! Everything was great at Audi San Diego from the staff, the selection of cars and the facility. Would definitely recommend this store to my friends! More

No follow up from service writer. Had to call 3 times to get status and the phone system is terrible. When I finally got the information and came in the person in the yard was very Had to call 3 times to get status and the phone system is terrible. When I finally got the information and came in the person in the yard was very rude an short with me You can't park here, move the car!!!! He could have said it different, showing me where to park. Horacio Mireles was the person who took care of me when we came in, he is very professional and courteous and made up for some of the "unprofessional or lack of service" I had experienced. Based on this I will continue to be a customer at Audi San Diego. But will request that Horacio will be the person taking care of us at your facility. More

New lease Gino made the process super easy and Jose was helpful as well. I love my new A6. I would definitely recommend this dealership to friends or family. Gino made the process super easy and Jose was helpful as well. I love my new A6. I would definitely recommend this dealership to friends or family. More

Excellent service! I went to 6 dealerships and the best service by far that I received was in Audi by Alex the person that helped me. He was kind, knowledgeable and to t I went to 6 dealerships and the best service by far that I received was in Audi by Alex the person that helped me. He was kind, knowledgeable and to the point. My initial plan was to buy another brand but once I enter to the dealership and received that great service I didn’t think it twice and stay with them. Very satisfied with the car as well. More

Excellent servivr We walked in as george was leaving for the night and he stayed and helped us find the care we wanted and everyone stayed late to make sure george got We walked in as george was leaving for the night and he stayed and helped us find the care we wanted and everyone stayed late to make sure george got the sale and we got the car we wanted. Rosalina was very informative and sweet to our family even though it was so late. More