Audi San Diego

Never felt so humiliated Video of technician basically picking up my personal belongings in my car and saying that why my car smells. Refused to fix ongoing air conditioner sm Video of technician basically picking up my personal belongings in my car and saying that why my car smells. Refused to fix ongoing air conditioner smell. Extremely rude guy up front calling me out on my Medical condition out loud in front of everyone. More

Excellent customer service My service advisor, Nacho, was and always has been very professional and kept me posted on my car every step of the way. I literally believe you coul My service advisor, Nacho, was and always has been very professional and kept me posted on my car every step of the way. I literally believe you couldn’t find a better service advisor anywhere. More

Service Even though my service rep was no longer working at this dealership, I was taken care of promptly and professionally. I did not have to wait long. E Even though my service rep was no longer working at this dealership, I was taken care of promptly and professionally. I did not have to wait long. Everyone is so nice! More

just great everything went well, my service was performed to my expectations. The waiting area was very clean and well stocked with drinks and snacks. My car was everything went well, my service was performed to my expectations. The waiting area was very clean and well stocked with drinks and snacks. My car was also delivered very clean and washed. More

Great service! Joe Caffrey always takes care of me when I go in. He is honest and professional and I am always pleased with the outcome. Plus I like the video tour o Joe Caffrey always takes care of me when I go in. He is honest and professional and I am always pleased with the outcome. Plus I like the video tour of my car. More

Awesome service Very helpful and easy to talk to. Awesome customer service. Keep us updated when called on vehicle status. On time service and willing to help us. Very helpful and easy to talk to. Awesome customer service. Keep us updated when called on vehicle status. On time service and willing to help us. More

Damien=great service Damien is always great to deal with. I pass 2 other Audi dealerships because of his amazing level of service. provides update, recommendation that bes Damien is always great to deal with. I pass 2 other Audi dealerships because of his amazing level of service. provides update, recommendation that best fit the client. More

Reassuring Came in to get the 55000 miles service done got in and out relatively quickly. Easy comfortable, snack bar is a nice touch. Thanks to Brett for taking Came in to get the 55000 miles service done got in and out relatively quickly. Easy comfortable, snack bar is a nice touch. Thanks to Brett for taking care of my car needs in a smooth and timely manner. Also Many thanks to the guys who worked on the car. More

Mis-diagnosis Went in for check engine light and flashing PRNDL lights. I was informed that I needed to replace the TCM - but the part was on back-order. Instead Went in for check engine light and flashing PRNDL lights. I was informed that I needed to replace the TCM - but the part was on back-order. Instead they recommended a number of other services that totaled over $3700. I was so concerned with the major issues (replace control arm bushings and both engine mounts) that I didn't realize that they claimed I had a dead battery, and needed to jump start my car. They determined that the alternator was fine and I probably had a couple of dead cells - and recommended a new battery. In the 2 years I've owned the car, I've never had an issue starting the car. You cannot tell me that this was a mere coincidence. Either there was incompetence, or they successfully fleeced me for an issue that wasn't there. At the very least, they should have walked me out to the car and let me see the issue for myself. I know I could have started the car right up. Obviously, this is on me for not being a wise consumer - I should have said no thanks and driven off. I no longer have any faith in this dealership and cannot trust anything they say about my car. More

Great experience with knowledgeable staff Honestly would’ve given this dealer 5 stars for the car buying experience alone, but there were some hiccups. The guys were very knowledgeable and kno Honestly would’ve given this dealer 5 stars for the car buying experience alone, but there were some hiccups. The guys were very knowledgeable and know how to sell Audi’s. I came in looking for a 2016 A3 and left with a 2017 A4 and don’t regret it at all. I was there for 7 hours from the time I walked in to the time I signed the contract to buy the car and they were considerate the entire time. 5/5 Now I didn’t give them 5 stars for 2 reasons. While I was test driving the car I was going to buy, the check engine light turned on. I thought the certified pre owned cars were all checked out but I guess not. They kept the car after I bought it and gave me a loaner for 5 days which was nice. Except the time it took to fix my car was extended. My patience was definitely tested. I received my car back, but when i got it back I noticed it still needed to be touched up, the car had dust all over it from the shop and it smelled like BO on the inside. 2.5/5 Overall they are a great dealership and want to make you happy but has a balance of that and wanting to just sell cars and turn over their inventory. 4/5 More