Audi San Diego

Audi San Diego Service Center I showed up thinking I had an appointment for a recall on my car. It turns out that I never received a confirmation. However, Jerald still took care o I showed up thinking I had an appointment for a recall on my car. It turns out that I never received a confirmation. However, Jerald still took care of me! He was very friendly and made sure I was out in a reasonable amount of time. As a new Audi owner, I was very satisfied with my first experience with their service. Their lounge was very clean, had nice, plush leather couches and was fully stocked with refreshments and snacks. Thanks again Jerald and Audi San Diego! More

Audi recall came in for a Audi recall... experienced great customer service... staff is friendly and the service was quick and prompt... the waiting area is clean came in for a Audi recall... experienced great customer service... staff is friendly and the service was quick and prompt... the waiting area is clean... More

Outstanding Costumer Service My experience with Jerald was Outstanding. He made my visit quick and pleasant. Also, he was knowledgeable and efficient. He even waited after hours My experience with Jerald was Outstanding. He made my visit quick and pleasant. Also, he was knowledgeable and efficient. He even waited after hours because I was late to pick up my vehicle. Jerald left me with a GREAT impression! He is an excellent reflection on the San Diego Audi center. More

Great Service The service provided was great and they were very attentive and informative for me and constantly kept me informed on the progress of my vehicle. The service provided was great and they were very attentive and informative for me and constantly kept me informed on the progress of my vehicle. More

Service Adviser Out and no one took over his clients I took my car in a week or so ago for a recall and some work on my air conditioning system that was very smelly. When I took the car in there were no I took my car in a week or so ago for a recall and some work on my air conditioning system that was very smelly. When I took the car in there were no loaners available but my service adviser seemed to think it would only take a day or so to finish the work. I called about three days after I left my car to check in because I hadn't heard anything. I found out that the service adviser was out for a death in the family...which I completely understand. However, I left several messages with the receptionist and Manny and never received a call back. I also got transferred to voice mail several times and was on hold for around 20 minutes. Finally I got my service adviser's voice mail and found out that he would be back in a couple days. So I waited and called the day that he returned at which time he told me my car was done...6 days later. All of this without a car or even a phone call. Very disappointing from a high end dealership. More

Amazing service My experience was very pleasant! Gino provided amazing customer service!! I had an overall great buying experience and walked away very satisfied wi My experience was very pleasant! Gino provided amazing customer service!! I had an overall great buying experience and walked away very satisfied with my purchase & outstanding customer service! More

Awesome customer service in sales Great service and customer service. Natasha was awesome getting my wife and I the car of choice! She was precise and showed my wife and I the car’s we Great service and customer service. Natasha was awesome getting my wife and I the car of choice! She was precise and showed my wife and I the car’s we wanted to see and went out of her way to give us choices. She is a top notch sales person! More

Service Employees make all the difference in the service you receive. Fortunately, I was working with Nacho, and he did an outstanding job of keeping me up to Employees make all the difference in the service you receive. Fortunately, I was working with Nacho, and he did an outstanding job of keeping me up to date on the status of my vehicle. I would recommend him to my friends and family. More

Outstanding customer service and maintenance on my Audi My experience with the SanDiego Audi Service Department, specifically Horacio "Nacho" Mireles, has been nothing short of excellent. I feel like I hav My experience with the SanDiego Audi Service Department, specifically Horacio "Nacho" Mireles, has been nothing short of excellent. I feel like I have my own personal service consultant with Nacho, as I communicate directly with him, he greets me when I arrive at the Service Department, he explains everything being done to my car, and keeps me apprised of the status of my car, during the time my car is in service. Nacho is a very professional and knowledgeable young man, as well as kind and enjoyable to deal with. The gentleman that works on my car, Binnan (sp?) is incredibly knowledgeable and I appreciated meeting him and knowing the person working on my car. This past service, I was absolutely blown away to receive a text from Binnan with a video telling me the tasks he had performed on my car and alerting me to a nail in one of my tires! This was what I call A+++ service! I've never received the level of service on a car that I'm receiving at San Diego Aud1! I couldn't be happier! I love my car and plan to keep it for many years and will continue to do business with San Diego Audi Service Department! More

Great service Damien was awesome as usual. Totally loved the lyft service back home. The following day, someone else, didn't get his name, was awesome in helping me Damien was awesome as usual. Totally loved the lyft service back home. The following day, someone else, didn't get his name, was awesome in helping me get comfortable in the loaner car. More