Audi San Diego

Jerald was awesome Friendly and professional Answered my email promptly Very nice guy and excellent customer service The place is clean, offered water and fast pic Friendly and professional Answered my email promptly Very nice guy and excellent customer service The place is clean, offered water and fast pick up of loaner. Could not ask for more thank you Jerald More

Audi A8 Key Not Configured Advised that my Audi key wasn't configured. Told it'd been reconfigured.Once again Im locked out of my car miles away from home. Advised that my Audi key wasn't configured. Told it'd been reconfigured.Once again Im locked out of my car miles away from home. More

very pleased. well run organization. Tami and Rosalina are professionals. no sale pressure I felt very comfortable. If i ever in the market for an Audi this will well run organization. Tami and Rosalina are professionals. no sale pressure I felt very comfortable. If i ever in the market for an Audi this will be the place I will visit. More

Absolutely NOT what would be expected from a luxury dealersh My car was with the shop for 2 weeks due to a part needed to be ordered from Germany?!? Then I go to pick up my car and there is another error light o My car was with the shop for 2 weeks due to a part needed to be ordered from Germany?!? Then I go to pick up my car and there is another error light on. Not sure why I was told to pick it up ? Lest the car for another 2 days. Come back to pick it up, start transferring my car seats back into my car and notice a large ding in my rear door. My car is black so I know every ding on my car well ( there were 3 total) my adviser is called out and he waves it off and says it’s not a big deal . Wow 😮 he then proceeds to walk around my car and inspect and say well you have lots anyways so it really dose not matter. I had 3 and now have 4 . Really?!? Then nonchalantly says we can take care of it next time you are in. I get in my car in shock. Start it up and what do you know, error light is still on! I’m livid at this point. Why would someone not drive the car before you call me to say it’s ready?!?! I tell the advisor I have to pick my special needs toddler up for therapy and I’m in a hurry . He tells me to wait 5 min will he takes it back to the shop. I wait 30 min and now it finally done. So total waste of and hour waiting to pick up my car. So so disappointed and angry at this service department. More

Manny is awesome! Unscheduled service but Manny fit me in, took care of me quick and was an awesome experience. The entire staff was great. Easy in, easy out. Unscheduled service but Manny fit me in, took care of me quick and was an awesome experience. The entire staff was great. Easy in, easy out. More

Great service and knowledgeable staff I have serviced both my vehicles with Horacio multiple times and his professionalism and courteousness has always been consistent. I value his opinio I have serviced both my vehicles with Horacio multiple times and his professionalism and courteousness has always been consistent. I value his opinion and will continue to keep servicing my vehicle with him until I buy another Audi in the near future. More

Nacho is great! My adviser Nacho is amazing! He is fast, courteous and knowledgeable. Nacho's positive attitude is something I look forward to and I always request My adviser Nacho is amazing! He is fast, courteous and knowledgeable. Nacho's positive attitude is something I look forward to and I always request him for my service. More

Took way too long - no communication The service took 3 times as long as they said in the beginning - almost 2 weeks for a basic service and windshield replacement. We got a text that it The service took 3 times as long as they said in the beginning - almost 2 weeks for a basic service and windshield replacement. We got a text that it was done and when we go there the service was done but not the windshield. Then they just went quiet for about a week. It wasn't until we called back that they said they would get to the windshield the next day. This is not about any individual person, it's about the internal communication and process not working that impacted us. Manny did what he could. More

Amazing Customer Service and easiest purchase ever Mario took all the nonsense of back and forth discussions out of the equation. They found the car I wanted at the price I wanted with minimal stress a Mario took all the nonsense of back and forth discussions out of the equation. They found the car I wanted at the price I wanted with minimal stress and back and worth. Car was delivered efficiently and professionally. More

Jerald at Audi - 5 Stars Jerald has always provided us with excellent customer service for our entire family. He is attentive and goes the extra mile to ensure we are satisfie Jerald has always provided us with excellent customer service for our entire family. He is attentive and goes the extra mile to ensure we are satisfied with our service visits (finding a convenient appointment time, explaining the best course of action, staying after hours to finish up our paperwork and check us out, etc). Best service experience for our vehicle has been at Audi San Diego and specifically with Jerald, thanks!! More