Audi San Diego

My experience at Audi San Diego My experience was wonderful. Natasha the sales lady was really awesome. She had helped me close the deal on a BMW SUV. I was really impressed on how p My experience was wonderful. Natasha the sales lady was really awesome. She had helped me close the deal on a BMW SUV. I was really impressed on how patient and cooperatively she was with me. I would definately buy another car from her . Great service always with a smile. Thank you very much. Lenell Billingsley More

Great Service Damien Burton is the best and always takes of his customers. Car was serviced in a timely manner. All staff was courteous and efficient. Thank you Damien Burton is the best and always takes of his customers. Car was serviced in a timely manner. All staff was courteous and efficient. Thank you, Audi team! More

What a change in the past few years The same technician continues to assist me with the recurring mechanical issue on my car, and Damien is always patient and helpful. Honestly, he's pro The same technician continues to assist me with the recurring mechanical issue on my car, and Damien is always patient and helpful. Honestly, he's probably the only reason I keep going to your dealership. As of late, the phone experience has been poor: long wait times with no one answering the phone in the service department. Not at all what I would expect from Audi. This was not what I've been accustomed to given previous visits over the years. Your employees seem overworked and understaffed (nothing they've said, of course, solely an observation), which is not their fault, but in my opinion one of the dealership's. This past visit, I encountered another frustrated customer next to me that said that he had been waiting for feedback on his car (while waiting in the front of the service department) for over two and a half hours. He was visibly unhappy and said that he would never purchase another Audi. Unfortunately, despite the fact my family is German and has always taken pride in owning Audis, I have to say this may be my last Audi as well. The vehicles seem to have more mechanical issues as of late (not just mine but also the ones owned by my family), and the service issues involved to have them repaired are simply not worth the effort. At one recent visit I had to wait 20 minutes because they could not find the keys to my car when I went to pick up my vehicle. The lackluster customer service, lack of professionalism, and poor follow-through are not what we've come to expect from Audi. Again, Damien has been outstanding through all of this, but overall your service department has hit rock bottom. Customer service is not about being offered a bottle of water; It's about receiving perhaps more than a modicum of professionalism, getting effective service on one's vehicle, promptly, and not being left with the feeling that the experience would have been better-handled elsewhere. More

Best employee Mr. Damien Burton has been extremely kind and helpful. I was surprise with his knowledge about my vehicle. Before I had another service representative Mr. Damien Burton has been extremely kind and helpful. I was surprise with his knowledge about my vehicle. Before I had another service representative with whom I wasn't satisfied at all. Because of that I didn't even want to do the maintenance for my car in your shop. My friend recommended to go to Damien and his customer service is way beyond my expectations. He is the only reason why I will be returning to your shop. Thank you Mr. Burton More

Easy trade-in and leasing process Everyone at this dealership was extremely helpful, knowledgeable, and friendly. They made the buying process quick and painless. I went in on a Satu Everyone at this dealership was extremely helpful, knowledgeable, and friendly. They made the buying process quick and painless. I went in on a Saturday morning to trade in my BMW and walked out a few hours later with a new car feeling like I got a fair deal and a better, more reliable car. It feels good to be back in the Audi family. I would recommend this dealership to friends and family. More

Amazing! Anthony and Dan were great! He was very helpful and knowledgeable with assisting me on finding the perfect car for me. I went from a ram 1500 to the S Anthony and Dan were great! He was very helpful and knowledgeable with assisting me on finding the perfect car for me. I went from a ram 1500 to the S4 and it was a easy adjustment thanks to Anthony and Dan!! More

Oil top off Damien is the best and great to work with. I’ve been working with him for a couple years now and he always takes care of me. Damien is the best and great to work with. I’ve been working with him for a couple years now and he always takes care of me. More

Pleasantly surprised We went to the dealer not expecting to find a used car at a great price from a dealer and we were pleasantly surprised! Alex found us what we were loo We went to the dealer not expecting to find a used car at a great price from a dealer and we were pleasantly surprised! Alex found us what we were looking for with low miles and a great price. Very pleased with our experience. More

Excellent service. No up-sale. I appreciate the continued respect for me as well as my 6 year-old Audi. There is never any up-sale nor pressure to buy new, Contrary to popular bel I appreciate the continued respect for me as well as my 6 year-old Audi. There is never any up-sale nor pressure to buy new, Contrary to popular belief, I have not experienced overpricing on the maintenance service from this dealership. More

Such a great experience! Mario in sales was excellent and Rosalina in Finance was excellent! I highly recommend Audi to anyone looking for this model of vehicle. Both of the Mario in sales was excellent and Rosalina in Finance was excellent! I highly recommend Audi to anyone looking for this model of vehicle. Both of these Audi employees were so easy to work with. I will spread the word to family and friends to go to Audi and see Mario and Rosalina!! More