Audi San Diego

Minimum oil light - weeks after full service After somewhat of a challenging experience a few weeks ago when bringing my Q5 in for 20,000 mile, squeaky breaks and an oil change, I was really impr After somewhat of a challenging experience a few weeks ago when bringing my Q5 in for 20,000 mile, squeaky breaks and an oil change, I was really impressed and appreciated so much, the assistance and and great communication I had with Horacio. He was thorough in asking the questions that were needed to understand the concern with my car, what I needed to feel confident in the service and the deadline I needed to leave the service center. Horacio - was awesome! Not only was he able to get this issue with my car managed, he told me the specifics of the testing and findings needed to correct the problem. I very much appreciated his kind, thoughtful and efficient communication. It was very helpful to know he was closely monitoring my time crunch and I was thrilled to be done well before my needed deadline. Thank you Horacio and the team who assisted you in getting my car checked out and ready to go. What you all do is vitally important and effects so many lives - I couldn't get where I need to go without having a dependable and reliable car and excellent service to meet my busy work, life and tight time schedule. People depend on me and thus ... on you! Your excellence is much appreciated! Thank you! Irene Bubnack More

Awesome. Horacio was very prompt with communication and answering my questions. Very satisfied with the service. Suggestions were appropriate and it appeared t Horacio was very prompt with communication and answering my questions. Very satisfied with the service. Suggestions were appropriate and it appeared that my interest s were considered. More

Great customer service and updates on vehicle status while the car is being serviced. Service done fast and on time. Thank you so much for your service. customer service and updates on vehicle status while the car is being serviced. Service done fast and on time. Thank you so much for your service. More

Audi San Diego Makes Buying a New Car Comfortable and Easy Anthony made buying my new A4 a very comfortable and easy experience. Anthony was extremely knowledgeable, patient and friendly while answering all my Anthony made buying my new A4 a very comfortable and easy experience. Anthony was extremely knowledgeable, patient and friendly while answering all my questions during my test drives. Anthony did a great job communicating the status of my car from the time I ordered it to the time it was ready for pick up. Anthony made sure my A4 was in pristine condition when I picked it up. Anthony also went above and beyond to make sure all my relevant accounts were created, established and configured to work with my new A4. Rosalina did an outstanding job answering all my questions on the purchasing options and coverages. Rosalina was very friendly, professional and efficient. I highly recommend buying your next new car at Audi San Diego! More

Incredible service Damien goes above and beyond to make sure your service experience exceeds expectations. Thank you Audi ... When are you going to repair the front c Damien goes above and beyond to make sure your service experience exceeds expectations. Thank you Audi ... When are you going to repair the front corner of your sales floor? Looks like crap.. just saying .. survey that ! Chris More

Good behavior, average service. One way you could improve service is by letting people know the status of their car service, via text. I came in for a simple 10K service and didn't One way you could improve service is by letting people know the status of their car service, via text. I came in for a simple 10K service and didn't hear back from the service rep until I called. He said they were almost done and would call back when they finished. Didn't get a call. Finally I just headed to the dealership and it was ready, the service tech said I was next on his list to call. As you know, traffic can get bad into rush hour. The more notice you can provide a customer, the better they can work around rush hour. By delaying informing the customer, you are forcing them to deal with rush hour traffic when it could have been avoided. How long does it take to text someone their car is ready? This isn't the first time I've experienced this. Also, I filled in gas just before returning the car and provided the tech with a receipt. The fuel indicator did not come up to 3/4 (starting point) even though I put in more gas than I used (just drove 25 miles). I still got charged for 2 gallons of gas despite putting in gas and only driving one gallon's worth. Doesn't seem right. Your staff has been trained to give good service in talking but the walk doesn't always match the talk. More

George is the best Thank you for all your great support George, I’m glad we were able to fix my car.. thank you thank you 😊 thank you much Thank you for all your great support George, I’m glad we were able to fix my car.. thank you thank you 😊 thank you much More

Excellent Service! Everyone at Audi is always friendly. Damien's kind energy is welcoming & Brett is super helpful. I know I'm in good hands everyitime I visit. Thank Everyone at Audi is always friendly. Damien's kind energy is welcoming & Brett is super helpful. I know I'm in good hands everyitime I visit. Thank you Audi! More

Great customer service! My service advisor Brett was great helping me and understanding what my car needed for service. The dealership is nice and clean. The employees are My service advisor Brett was great helping me and understanding what my car needed for service. The dealership is nice and clean. The employees are very friendly and professional. More

$95 bucks for 1,50 snap No customer service at all .. I needed a new window trim snap that cost 1.50 and they charged me $95 bucks for manual labor... something that they wal No customer service at all .. I needed a new window trim snap that cost 1.50 and they charged me $95 bucks for manual labor... something that they walked up to and literally snapped in. They have no customer wow factor at all. When I asked I was told that’s the price with no concern towards the customer. I could have been told or hey it’s just a snap to place in place but we’ll do it for you. No had the courtesy to take to themselves to wow the customer and say hey, 1.50 for something that was snapped in? And changed $95.00. More