Audi San Diego

Changed my mind- I have had my Audi for about 18 months and in that time I have visited the Audi San Diego service department a handful of times. During my initial vis I have had my Audi for about 18 months and in that time I have visited the Audi San Diego service department a handful of times. During my initial visits, I would have at best rated then department a 2 star. I had tried several times to schedule an appointment by phone and it was simply terrible. However, working with Jerald really changed my opinion. He was attentive, responsive, and gave me the personal touch I was looking for. He provided me with his personal number and has followed up with me post-visit. In all honesty, I had thought the Nissan Service Department was a more professional group until my last visit. I am not sure what changed but GREAT job Audi San Diego. More

Tire service rotation Car was washed & returned wet I dried it myself in the service center carport. I asked about how to program the side mirrors but never got an answer Car was washed & returned wet I dried it myself in the service center carport. I asked about how to program the side mirrors but never got an answer More

Required service maintenance Brakes still make a noise even after week of driving (this was special consideration for service). "Inspection due bottom was not reset, very strange Brakes still make a noise even after week of driving (this was special consideration for service). "Inspection due bottom was not reset, very strange to be given these instruction by management if service/inspection actually was done More

Everyone was very helpful. Fadi took me for my initial test drive. He was very informative, and helped me to make a decision between a new 2018 and a new 2019 A6. On the day t Fadi took me for my initial test drive. He was very informative, and helped me to make a decision between a new 2018 and a new 2019 A6. On the day that I purchased the car, Fadi was off, so Tami took over for him. Tami was very helpful, sitting in the car for over 90 minutes to help me become familiar with the controls and to set up the computer. Rosalina made paperwork easy, and never lost her patience, even when I inadvertently made her have to duplicate some of the forms. Everyone was very helpful and friendly. More

Damien!!! My Service Advisor (Damien) gets 5+ stars for customer service. He patiently listens to what I am saying about how my car is running and addresses my My Service Advisor (Damien) gets 5+ stars for customer service. He patiently listens to what I am saying about how my car is running and addresses my concerns. He is extremely courteous and I never feel rushed to express my car concerns so that he can move on to the next client. He always acknowledges the clients who are waiting so they know that he is aware of them and will help them as soon as he courteously can. HE IS AMAZING!!!! More

Complete engine repair. My regular service consultant, Brett Van Gompel is excellent and communicated with me multiple times during this extensive repair. When I picked up t My regular service consultant, Brett Van Gompel is excellent and communicated with me multiple times during this extensive repair. When I picked up the car Brett was out of town in training and therefore I worked with Damien Burton. Although new to the situation, Damien did an excellent job and communicated well. I have always been happy with San Diego Audi. I am appreciative of the credit toward cost provided by the Dealership. However, I am not completely pleased with Audi Corporate in this situation. More

A great car buying experience Anthony my sales rep was very knowledgeable of the car and seem willing to help in anyway. He went above and beyond to locate and get the car that I Anthony my sales rep was very knowledgeable of the car and seem willing to help in anyway. He went above and beyond to locate and get the car that I really wanted. More

A wonderful & efficient process Robert was great. He took my pre-screen phone call the night before so that we could have an smooth and timely transaction the following day. Very he Robert was great. He took my pre-screen phone call the night before so that we could have an smooth and timely transaction the following day. Very helpful and explained things clearly. Thank you, Robert! More

Oil change was rushed and not done correct.some used oil not drained completely, unsure if it was even actually done. The oil replaced still looked dirty. was rushed and not done correct.some used oil not drained completely, unsure if it was even actually done. The oil replaced still looked dirty. More

Great salesman Mario and great service The salesman was very knowledgeable and courteous. Not pushy he tried his best to get the deal done and he did without any hassle. Would definitely re The salesman was very knowledgeable and courteous. Not pushy he tried his best to get the deal done and he did without any hassle. Would definitely recommend this place. More