Audi San Diego

Brent is a huge asset to your team as you almost lost me as a customer when I was approached by another salesman who was not so layed back. Brent was easy is a huge asset to your team as you almost lost me as a customer when I was approached by another salesman who was not so layed back. Brent was easy going and didn’t try to pressure us into anything. This is how your whole team should be. He gave us correct info. Unlike the other guy and he was very patient. You can ask Brent who the other guy was. I don’t know his name. I wasn’t too fond of the finance lady either. More

Fantastic experience! I bought a brand new Q7 and there were a few scratches. The staff at Audi San Diego made sure everything was perfect with my car. They detailed it a I bought a brand new Q7 and there were a few scratches. The staff at Audi San Diego made sure everything was perfect with my car. They detailed it and looks now perfect and feels fantastic. Great customer service. More

Friendly and did not feel rushed Robert was great from the start! He was prompt, friendly, and did not pressure me nor rush me. I was impressed by the level of service! Robert even to Robert was great from the start! He was prompt, friendly, and did not pressure me nor rush me. I was impressed by the level of service! Robert even took me to return my rental car so that I could take my new car home with me after the transaction was completed. Robert also took time to make sure I didn't spend my entire day buying a car - for example, he was great a multi-tasking! Loved that! While my car was getting ready, he trained me on another similar car so that once my car was ready, I could get back to work. I really appreciated that effort. Joyce was friendly as well. She also made the process quick and painless. More

Loaner car let down A premium is paid for having a car serviced at the dealer and is worth it for convenience (loaner cars). But when it takes so long to get the loaner c A premium is paid for having a car serviced at the dealer and is worth it for convenience (loaner cars). But when it takes so long to get the loaner car (last 2 times I was there) or in my wife's case--no loaner, just a Lyft ride home, there is no convenience so the premium paid isn't worth it. We may be looking for other options. The service check in, check out is fine. More

Not applicable Brought car in to have two issues fixed with ordered parts found another coolant leak issue. Did full inspection car runs like a real Audi. Never did Brought car in to have two issues fixed with ordered parts found another coolant leak issue. Did full inspection car runs like a real Audi. Never did before. More

Excellent facility with tremendous selection My buying experience could not have been easier. Aaron Richardson was very helpful and professional. I went in to check out vehicles and 1 and 1/2 ho My buying experience could not have been easier. Aaron Richardson was very helpful and professional. I went in to check out vehicles and 1 and 1/2 hours later was driving out with one. Not because I felt pressured, but because I fell in love with the vehicles. More

Audi San Diego Represents the Brand Well The sales team are professional and knowledgeable. The sales manager Ron was a pleasure to work with and it's clear not only is he very personable an The sales team are professional and knowledgeable. The sales manager Ron was a pleasure to work with and it's clear not only is he very personable and accessible, he is a real 'car guy' who is passionate about the Audi brand. Before buying my car at Audi San Diego, I'd brought my 2016 Audi in to this dealership for a routine service and was impressed with their professionalism and customer service. More

Excellent Service, Over and Above!!! The employees at Audi of San Diego go beyond expectations to accommodate customers. The expertise of staff plus the efficiency of work completed is i The employees at Audi of San Diego go beyond expectations to accommodate customers. The expertise of staff plus the efficiency of work completed is impressive! More

Recall service I brought my S4 in for the Takata airbag recall, but also wanted them to investigate a warning light for something to do with the headlight (I suspect I brought my S4 in for the Takata airbag recall, but also wanted them to investigate a warning light for something to do with the headlight (I suspected the motor that turns it was malfunctioning). They originally quoted me 2 hours to complete the service when I made the appointment (which I thought was rather optimistic), but when I dropped my car off at 7am Scott told me it would be ready by early afternoon. He texted me in the morning, but by 2:30 I had not heard back from him. I inquired when my vehicle would be ready, & he said they were running behind & would try to finish by 4pm. I said that I needed to be home by 4pm, so he said they would get it done by 3:30. Unfortunately when I got there & spoke to him I got the impression that they had not had time to diagnose the headlight warning light because he said it could be the bulb, ballast, or something else (both headlights function properly). My computer still says "Service!" when I first start it up, so this gives me the impression they didn't even try to diagnose the issue, or clear any codes. They did do a complementary multipoint inspection, which although it had specific measurements for brake & tire thickness, everything else could have just been a pencil swipe given their lack of attention to the headlights. Scott pointed to a charge of $190 to further investigate the headlight malfunction... no thanks, I'll take it somewhere that will do a VAGCOM/OBDII scan for free. Hopefully everything was done correctly on the airbag recall itself, because this interaction doesn't give me great faith in their service. The best part about all this was just that I didn't pay for anything! In a follow-up email from their service manager they wanted to confirm everything was great with my experience. I wrote to Mark Monell giving a detailed account of my thoughts on my service. Although I did not have any major problems, & probably do not even want any type of restitution, he never returned my email or made any further communication with me. To me this is an unacceptable response from a service manager. tldr; a very nice service department with great amenities, but they are clearly overbooked or understaffed or not working to peak efficiency & need to improve their communication & thoroughness. More

Audi Q5 Service and Recall I was taken off guard by the charge for labor on the service and the recall. Also, (this is minor but i am used to this service at other service cent I was taken off guard by the charge for labor on the service and the recall. Also, (this is minor but i am used to this service at other service centers), my car was washed (thank you) but was not dried. That would keep me from giving 5 stars on my review. More