Audi San Diego

Lots of runaround I took my A3 in for service due to an error message I received. While it was in, I wanted to have them address a "knocking" sound I could hear from t I took my A3 in for service due to an error message I received. While it was in, I wanted to have them address a "knocking" sound I could hear from the front left of the vehicle. The tech fixed what was causing the error message but said they could not hear the knocking sound so my representative had me come back in for a test drive with the tech. We took it for a test drive and he confirmed he could hear the sound. Several days later, they called to say it was finished. I picked my car up and, upon driving it off the lot, I heard the same knocking sound but even worse than before. Of even more concern, I heard a rattle coming from the shift box, which is the part that they replaced to fix the error message. I took it back in and asked them to look at the knocking sound and address the rattle. They had me test drive with a tech again. We could easily hear the knocking sound but the rattle didn't happen during the test drive. 6 days later, I had not yet heard from the dealership so I called in. However, it's very difficult getting in touch with the service center sometimes so I had to call in multiple times on that 6th day, starting in the morning. Finally, I called a general number and told the receptionist the situation. My rep called back 45 minutes later and informed me that the tech I had been working on had been assigned to a different car to work on and that the wanted me to come back in for a THIRD test drive so the new tech could hear the sound as well. I told him that it's not an easy drive to the dealership and that it's not really reasonable to ask me to test drive again just because they had to shift the workload. I asked if the two techs could just talk to each other and the rep indicated that he would try to arrange that. I called multiple times the next day to hear an update (I was leaving to go on a work trip for a week and I wanted to have my car back before I left, which the rep knew about from the beginning). He finally called an hour before they closed and told me that they couldn't do anything else regarding the knocking sound or the rattle without a test drive. I'm now trying to decide if it's worth coming back in (and missing more work) to get this addressed. More

Great experience I have been there some time. They explain different cars and different price. They are very patient about explaining everything. Good experience overa I have been there some time. They explain different cars and different price. They are very patient about explaining everything. Good experience overall. I finally got my perfect car. More

Outstanding Like clockwork. Did service promptly, fixed a recall issue I did not know about, and kept me well informed. Damien was a great service advisor and Ale Like clockwork. Did service promptly, fixed a recall issue I did not know about, and kept me well informed. Damien was a great service advisor and Alex, our original sales man, spent a lot of time time helping me get the best of all the electronics. Great car, great team. More

A5 service 2nd visit for same issue, got a bad replacement part and they didnt hassle me about needing to replace it again, good attitude and easy to work with. 2nd visit for same issue, got a bad replacement part and they didnt hassle me about needing to replace it again, good attitude and easy to work with. More

20k service The service I had done was very quick which was awesome but they did not put my car through the car wash which I was disappointed The service I had done was very quick which was awesome but they did not put my car through the car wash which I was disappointed More

Placid visit to Miramar yet again Great customer service from all staff at miramar dealership. I feel respected and taken care of immediately once I walk into the showroom, service ar Great customer service from all staff at miramar dealership. I feel respected and taken care of immediately once I walk into the showroom, service area, even the parking lot. More

Service for Audi S3 My son drove over pothole and damaged tires. I brought his car to do repairs. At the service center I worked with Brett Von Gompel. He was very profes My son drove over pothole and damaged tires. I brought his car to do repairs. At the service center I worked with Brett Von Gompel. He was very professional and knowledgeable. First service was coming up and I decided to do it as well. I am very satisfied with the work performed and with my experience at the center. More