Audi San Diego

Nice people, disappointing follow through I really like my new Q5. Robert was and is an excellent sales and teaching professional. Would recommend him and Dan Chapelle anytime to anyone. Howev I really like my new Q5. Robert was and is an excellent sales and teaching professional. Would recommend him and Dan Chapelle anytime to anyone. However, my service appointment— for the Luxe package— fell pretty short of the mark. When I arrived, Imy service advisor, Joe directed me to a long line of customers waiting for complimentary cars after advising me that my newly Luxed car would be ready after 5 pm. I told him I would see him in the morning. I arrived around 9:30 am to learn my car was not finished. I did not get a call advising me that was the case, thereby negating the Miramar Road morning slog. When Joe escorted me back to the comp car line, we were advised there were none to be had. I got back into the one I had just returned and left. The third morning, I again arrived at designated time to find a ready, cleaned car. It wasn’t until my second stop of the day that I realized that the plastic mats for the front seats were gone. I checked the car, then called Joe. And called Joe. He said they were in my trunk — in a Q5 I do not thinkof the back end as a trunk— but I reiterated they were not. Then the rains started. Despite repeated efforts,, I received no help. I bought the Q5 mats. Through Amazon. More

Always Great Always great customer service here!! Everyone is always super attentive, patient, understanding and helpful. They throughly answer all my questions, h Always great customer service here!! Everyone is always super attentive, patient, understanding and helpful. They throughly answer all my questions, however silly they may be. More

good alternative transportation Got a loaner once otherwise Lyft was provided in a timely manner both ways. Overall the service folks in this dealership are very friendly and helpf Got a loaner once otherwise Lyft was provided in a timely manner both ways. Overall the service folks in this dealership are very friendly and helpful. More

Great Service as always George has been my service coordinator through three Audi's. He makes having the car serviced a painless process. He is the reason I buy my cars at George has been my service coordinator through three Audi's. He makes having the car serviced a painless process. He is the reason I buy my cars at Audi San Diego. More

Broken rear license plate bracket Disappointed that this was deemed my fault. I was just trying to put on a new blinging Audi frame. Seems like the original installation was done incor Disappointed that this was deemed my fault. I was just trying to put on a new blinging Audi frame. Seems like the original installation was done incorrectly. More

Audi dealer, Kia Service My service advisor once assigned was solid, but that was the only good part. It took me a minimum of 10 calls to even schedule service. Several times My service advisor once assigned was solid, but that was the only good part. It took me a minimum of 10 calls to even schedule service. Several times it’d ring with no one picking up, I left two voicemails, no call back. This stretched over 3 days. Next, I tried to request a loaner car. I was told to check in on Saturday at 4 pm to see if they have any. Called, no answer. Called Monday morning, no cars available. Had to move my Monday morning appointment to later in the morning. They said they’d hold one for me. They didn’t, I waited in loaner car line to have them tell me I was 3rd in line. Sat in lobby for over an hour as I need a car for my job. I had to go check back in and the guy running the counter this time now was very helpful, and the valet were very helpful. They helped clean a very dirty new A6 as quick as possible that a gross customer left. Overall, just a headache of an experience. Service on car itself was adequate and Damien was great. More

recall jerald was very helpful and provided me with inspection. The whole process was quicker than I thought it would be. Overall I am very satisfied with th jerald was very helpful and provided me with inspection. The whole process was quicker than I thought it would be. Overall I am very satisfied with the service. More

Attention to detail Jerald was very attentive and made sure the issues were resolved in a timely manner while not having to question any of the issues at hand with the ve Jerald was very attentive and made sure the issues were resolved in a timely manner while not having to question any of the issues at hand with the vehicle. More

Great service for a great car This dealer’s service department just keeps getting better. Yes it cost me a lot this time, but it was unforeseen issues that was no ones fault. Plu This dealer’s service department just keeps getting better. Yes it cost me a lot this time, but it was unforeseen issues that was no ones fault. Plus I asked to have a couple of extra things done. All were done precisely and the A5 I love is better for it. Car was clean and neat when I picked it and had even been detailed, as they know I am particular about my car. Thanks Jerald for the great service, it did not go unnoticed. More