Audi San Diego

Great experience Anthony was very helpful, we had. Great test drive, saw several cars with various options, and we got the exact car we wanted at a great price. Anthony was very helpful, we had. Great test drive, saw several cars with various options, and we got the exact car we wanted at a great price. More

First rate Sales team was great. It took me a few inquires to find the right vehicle and they accommodated. Entire experience was delightful. Great coffee machin Sales team was great. It took me a few inquires to find the right vehicle and they accommodated. Entire experience was delightful. Great coffee machine. Lol More

Q5 tire replacement Went to dealership to have a tire replaced because spare was not working. They told me to leave because it was about lunch time but they would get by Went to dealership to have a tire replaced because spare was not working. They told me to leave because it was about lunch time but they would get by end of the day. Around 4:00 called the phone number on the service ticket. Got voicemail with no option to go to service. Found service number on line and called backed got the tech's voicemail. I called back about half hour later & got the tech he said he would call me right back. At that time he said they were backed up because 9 men were out. After 30 minutes no return so I called him. He said they need to keep the car overnight. they were slammed because of the upcoming holidays. I had to ask for a link to get a ride home from work and to work the next day. He sent link to get me home but not to work. Next day around 10:30 he called & asked if I had ordered the part for the car! He went on to say they were test driving the car to address the squeeky drivers seat. How do you test drive a car with a flat tire?I called around 4:30 to see status of the car. The new tire was just received moments ago but the car would be ready at 5:00. he sent me link to get a ride to dealership. I arrived at 5:20. Car not ready. he calls on radio and the response is they are still working on the car it would be a while, Tech turns to me and says the car is coming right up. 20 minutes later car arrives. While waiting I hear this tech how slammed they are going to be tomorrow because of the upcoming holiday. If this is so predictable why not put on more staff or extend hours? He said they addressed the recall notice which I never received previously and fixed the seat. the seat is worse than ever. Also found out when I checked in they had the wrong vin number for the car which I bought from this dealership and had been serviced once before. When they serviced my wife's car for an oil change they forgot to put the dip stick back in the car. More

Excellent experience I was there for 45,000 mil service on my 2015 Audi Q7. Brett's explanation about my service needs and potential service warranty purchase was cle I was there for 45,000 mil service on my 2015 Audi Q7. Brett's explanation about my service needs and potential service warranty purchase was clear, thorough and balanced (including pros and cons). Manny is always honest about my service and parts needs and the amount of time that he thinks I have left on the service and parts. His explanations are clear and thorough and balanced (including pros and cons).. Brett and Manny were both patient. I waited for the car, and the service took a reasonable amount of time. More

Excellent Audi service Very happy with the service at this dealership. This is not my first time here and every time I consistently get a friendly top notch service. Highly Very happy with the service at this dealership. This is not my first time here and every time I consistently get a friendly top notch service. Highly recommend. More

got great service I came in with what I thought was a potential heater issue. I was advised promptly that is was not an issue and given the steps to prove the case. I came in with what I thought was a potential heater issue. I was advised promptly that is was not an issue and given the steps to prove the case. More

Friendly, quick and easy process Frankly I was helped by the sales man his name is Mario from A to Z, and made it so simple and easy. He answered all my questions and delivered the c Frankly I was helped by the sales man his name is Mario from A to Z, and made it so simple and easy. He answered all my questions and delivered the car with all features I asked for, I can’t ask more, that’s what we call it (excellent customer service) and I will definitely refer my family and friends who ever looking for an Audi I wish I can add more star to it Thank you Audi Of San Diego More

Car window shot with bee-bee while driving at worst possible I was headed to SD for major surgery on Wed when our car was shot at (CHP and we think) and blew out the driver-side window- 10,000 fragments all over I was headed to SD for major surgery on Wed when our car was shot at (CHP and we think) and blew out the driver-side window- 10,000 fragments all over us and the car and fell into the door. I called Brett my advisor for years, explained what happened. He took the car in right away, got us a loaner. My husband was able to pick up the repaired car while I was still in the hospital so we had our car back for my return home. Audi was great. (Although i did file an insurance claim and the dealership was not their repair shop of choice, the timeliness, the immediate, loaner of another Audi, under the circumstances was well worth it. Audi SD, esp Brett provides exceptional, customer sensitive service. ) More

Good humans. We were treated with dignity and respect despite us purchasing a used non-Audi vehicle-- these two gentlemen Alexander Sovran and Dan Chapelle are sim We were treated with dignity and respect despite us purchasing a used non-Audi vehicle-- these two gentlemen Alexander Sovran and Dan Chapelle are simply good humans. They love their jobs, helped us with financing by looking everywhere for our loan despite our not-so-perfect credit-- Alex was patient and answered all of our questions in a way that we could understand--and Dan even loaned us his personal car charger for our new electric vehicle because the previous owner had not delivered it yet. How nice is that? The follow up with the paperwork with Dan was meticulous, he is very organized. And we were surprised to be offered a lower interest rate with a good loan company for our purchase. Thank you Alex and Dan-- we appreciate you! More

Amazing Fadi is incredible! Best customer service! Great prices and excellent customer care. I love my new q5 and Fadi made it so easy! Thank you Audi San Die Fadi is incredible! Best customer service! Great prices and excellent customer care. I love my new q5 and Fadi made it so easy! Thank you Audi San Diego! I would recommend this dealer over and over without hesitation! More