Audi San Diego - Service Center

First Impression From the time I drove up and exit my vehicle to meet my advisor Damien Burton for service. I must say his customer service was phenomenal. I really ap From the time I drove up and exit my vehicle to meet my advisor Damien Burton for service. I must say his customer service was phenomenal. I really appreciate the follow up with a phone call to keep me in the loop of things with my vehicle. Yes, his level of service expectation exceeded what I have experience in the past at other dealerships. Thank you, Damien, for your remarkable service. Just a suggestion... other advisors that stand around not busy at time guest walk in. how about asking one can I assist you? instead of waiting five minutes or longer to say "can I help you"? Anyone capable of learning the technical side of the job if trained correctly. Customer service is the challenge and something you have to strive at every day to be consistent if you work in the service industry. I get it… Once you walk on the stage to perform you leave personal outside the door. I believe it was Willie Campos that assist me with my question about sim cards. He also mentioned he would place an order. I should expect a phone once sim cards were delivered. More

They KNOW what they are doing. I brought my vehicle into Audi Escondido about a week and a half ago to investigate an issue with my engine fan. The fan would stay on longer than usu I brought my vehicle into Audi Escondido about a week and a half ago to investigate an issue with my engine fan. The fan would stay on longer than usual after the ignitions was turned off and seemed to be really loud even during city driving. Audi Escondido diagnosed it as being weather related and topped off any fluids. No less than five days later as I was driving on the freeway a coolant alert appeared on my screen and I had to pull over. I phoned Audi San Diego explaining the issue and how I just had my car inspected at the Audi Escondido service center. They were surprised that Escondido could not find the issue. I had my car towed from Lemon Grove to Audi San Diego. Fortunately, Audi San Diego diagnosed the issue right away and found that it was a water pump leak. They even asked me if Escondido performed any recall issue. I explained that I mentioned that to the service technician and she said they did not have the part. This is the second time I have had an issue where Audi Escondido could not seem to find the issue and Audi San Diego seems to spot it right away. I will never take my car back to Escondido for service again. Audi San Diego diagnosed (which I had to pay a second time) my issue, fixed everything and I received a military discount. Damien Burton was my service consultant and he was very helpful throughout the entire process. I've had my car serviced here before and I do not know why I went back to Escondido. My car is no longer under warranty but that will not dissuade me from coming back here for any major issue regardless of the cost. More

Service The attention was great, I received an excellent information and my car is working great now The car was ready at the time they told me. Congratulat The attention was great, I received an excellent information and my car is working great now The car was ready at the time they told me. Congratulations More

George is terrific! Ron is amazing, knowledgeable, honest and a great representative of your core values! He will be a great GM and able to guide the staff to new height Ron is amazing, knowledgeable, honest and a great representative of your core values! He will be a great GM and able to guide the staff to new heights. More

2011 Q5 Fuel System/Fuel Pump Flange Issue Had an issue with my fuel line, smelled fuel in cabin. The cause was the subject of a recall and the extended warranty had recently expired but the my Had an issue with my fuel line, smelled fuel in cabin. The cause was the subject of a recall and the extended warranty had recently expired but the my service rep took care of me and honored it anyway. Been going to this dealership for years and this is why... THAT is great customer service! George is the man. More

Good and fast service Fan for coupe/AC stopped working. Replaced it the same day I brought the car in (car still on warranty). Quick service and friendly personnel. Fan for coupe/AC stopped working. Replaced it the same day I brought the car in (car still on warranty). Quick service and friendly personnel. More

Amazing job Service advisor was very professional and attentive to detail when it came down to business. Service advisor did an excellent job and took care of eve Service advisor was very professional and attentive to detail when it came down to business. Service advisor did an excellent job and took care of everything quickly. I give him and the dealership a thumbs up 👍🏼. More

Great service Always pleased with the level of service I get from this audi location. Employee's are very helpful and work quickly. Whenever I need work done on my Always pleased with the level of service I get from this audi location. Employee's are very helpful and work quickly. Whenever I need work done on my A3 I'll be coming to this location. More

10000 mile service done fast I called this service center for oil change and I luckily secured a position same day. They designated a technician right when I called so I knew who I called this service center for oil change and I luckily secured a position same day. They designated a technician right when I called so I knew who I should look for when I arrived. Jerald is super friendly and professional. He took care of every detail of the car, which helped me a lot because I don’t know a thing about cars. The waiting area was good and was loaded with snacks and drinks. Overall I’m very satisfied with the experience. Thank you Jerald! More

Smooth from start to finish The service representative George Gushulak was extremely helpful with Getting me in and out. He secured a loaner car and called with details of what m The service representative George Gushulak was extremely helpful with Getting me in and out. He secured a loaner car and called with details of what my car needed. Much appreciated his help. More