Audi San Diego - Service Center

The following is my experience from two different visits to the Audi service department. After handing the keys for a scheduled maintenance appointment, they pointed me to a section for a "courtesy" vehicle to the Audi service department. After handing the keys for a scheduled maintenance appointment, they pointed me to a section for a "courtesy" vehicle. The person asked for my driver's license, a credit card, and car insurance. The insurance information was not enough to them and they requested the insurance card itself which was in the car that is being serviced. After going to the car and bringing back the insurance card, they said "your all set" and put a key on the table. One thing I noticed is that the key was not for an Audi, so I asked what the car is and I think they said Kia. I asked whether they have another car and they said sure. I chose the least uncomfortable vehicle among the available which entitled me to pay extra since the "courtesy" only covers so much per day. When I returned it, the person went and checked the fuel gauge, which is inappropriate especially when you’re explicitly asked whether you filled the car with fuel. Then they request a charge that is way far from the difference they mentioned to me when I picked up the car, and when I asked why, the reply was that I requested this insurance and that insurance. The person literally counted several insurance types that I registered in insisted that I requested it and this is what I owe per day. They did not want to accept my argument even though I reminded them that my insurance information was not enough to them and that I had to bring them the insurance card itself. Eventually they said we covered you with insurance and since your saying you do not want to pay, we will take care of it and it will be on us! It was a similar experience the next time I came for service. The story short, I asked for an upgrade and they said I will need to pay the difference and I said that is fine. However, the only upgrades they offered were two SUVs and neither was suitable and so I told them to give me any regular car. This time I explicitly mentioned that I do not want any type of insurance from their side. So the person is constantly talking me into buying their car insurance and saying what if you hit the car on your way, I said that I am going straight to work and back, and so the person continues what if the car gets hit while its parked at work!!! And on and on until I said that I will not buy any coverage from you and that I am being late for work. This time when I returned the car, the same thing happened. After handing the keys, the person asks whether the car is filled with fuel and I said yes. The person goes out and checks. Sliding into the office chair when returned, and not even making eye contact, the person puts one leg over the other. Then another person I have never spoke to before starts crunching numbers while looking at a screen and then says your total is something. The number was not expected and I thought the person lying on the chair is the one helping me. Then I look around and it is only me and so I asked whether the person is talking to me. The person literally repeated the previous statement about the total due and this time also without lifting an eye. I asked to explain the numbers and the person said I requested an upgrade!!! The car they gave me was a Mitsubishi!!! A two door Mitsubishi!!! They said that I requested an upgrade and that they gave me one!!! Again after going back and forth, they said we will take care of it and it will be on us. I told them this is what they said last time about the insurance. When I turned around and left, the two starting talking to each other and I heard one laughing. To conclude, this is an experience I would not expect in a gas station and despite it mainly being with Enterprise, it is an experience imposed by the Audi service. I waited three weeks before posting this since I expected someone from Audi to call and explain what happened as it did happen in their building and in front of the people that were working in the Audi service area. More