Audi San Diego - Service Center

Excellent customer service My service advisor, Nacho, was and always has been very professional and kept me posted on my car every step of the way. I literally believe you coul My service advisor, Nacho, was and always has been very professional and kept me posted on my car every step of the way. I literally believe you couldn’t find a better service advisor anywhere. More

Service Even though my service rep was no longer working at this dealership, I was taken care of promptly and professionally. I did not have to wait long. E Even though my service rep was no longer working at this dealership, I was taken care of promptly and professionally. I did not have to wait long. Everyone is so nice! More

just great everything went well, my service was performed to my expectations. The waiting area was very clean and well stocked with drinks and snacks. My car was everything went well, my service was performed to my expectations. The waiting area was very clean and well stocked with drinks and snacks. My car was also delivered very clean and washed. More

Great service! Joe Caffrey always takes care of me when I go in. He is honest and professional and I am always pleased with the outcome. Plus I like the video tour o Joe Caffrey always takes care of me when I go in. He is honest and professional and I am always pleased with the outcome. Plus I like the video tour of my car. More

Awesome service Very helpful and easy to talk to. Awesome customer service. Keep us updated when called on vehicle status. On time service and willing to help us. Very helpful and easy to talk to. Awesome customer service. Keep us updated when called on vehicle status. On time service and willing to help us. More

Damien=great service Damien is always great to deal with. I pass 2 other Audi dealerships because of his amazing level of service. provides update, recommendation that bes Damien is always great to deal with. I pass 2 other Audi dealerships because of his amazing level of service. provides update, recommendation that best fit the client. More

Reassuring Came in to get the 55000 miles service done got in and out relatively quickly. Easy comfortable, snack bar is a nice touch. Thanks to Brett for taking Came in to get the 55000 miles service done got in and out relatively quickly. Easy comfortable, snack bar is a nice touch. Thanks to Brett for taking care of my car needs in a smooth and timely manner. Also Many thanks to the guys who worked on the car. More

Mis-diagnosis Went in for check engine light and flashing PRNDL lights. I was informed that I needed to replace the TCM - but the part was on back-order. Instead Went in for check engine light and flashing PRNDL lights. I was informed that I needed to replace the TCM - but the part was on back-order. Instead they recommended a number of other services that totaled over $3700. I was so concerned with the major issues (replace control arm bushings and both engine mounts) that I didn't realize that they claimed I had a dead battery, and needed to jump start my car. They determined that the alternator was fine and I probably had a couple of dead cells - and recommended a new battery. In the 2 years I've owned the car, I've never had an issue starting the car. You cannot tell me that this was a mere coincidence. Either there was incompetence, or they successfully fleeced me for an issue that wasn't there. At the very least, they should have walked me out to the car and let me see the issue for myself. I know I could have started the car right up. Obviously, this is on me for not being a wise consumer - I should have said no thanks and driven off. I no longer have any faith in this dealership and cannot trust anything they say about my car. More

Where is my vehicle? I had a 10 am appointment on Dec 4. Vehicle was dropped off at service dept. On Dec 5 at 10:13am I received a TEXT that the mechanic was starting to w I had a 10 am appointment on Dec 4. Vehicle was dropped off at service dept. On Dec 5 at 10:13am I received a TEXT that the mechanic was starting to work on my vehicle. WHY MAKE AN APPOINTMENT IF THE DEALERSHIP IS'NT GOING TO ABIDE BY IT? Dec 5 , no word if vehicle was ready. Dec 6 no word. Dec 7 no word. Dec 8 no word. Finally, on Dec 9, I CALLED THE DEALERSHIP TO LOCATE MY CAR. When I retrieved my car, one attendee said the car was sitting in that spot since Friday. And guess what, no courtesy car wash More

Disappointing at best The level of service at Audi of San Diego is unacceptable. Service advisors are unwelcoming and would rather stare at their phones or computers than s The level of service at Audi of San Diego is unacceptable. Service advisors are unwelcoming and would rather stare at their phones or computers than speak to customers. The timeliness of returning calls and meeting commitments is poor. I was quoted over $5000 of repairs, most of which proved to be unnecessary. The lack of loaner/rental cars is extremely inconvenient, particularly, when the car is not ready as promised. My feedback is not based on a single visit, previous encounters with different service advisors were similar. More