Audi San Diego - Service Center

Thankful for George I am very grateful to George for all his help in a very stressful time. San Diego Audi and George went over and above for me. They took 2 weeks to fin I am very grateful to George for all his help in a very stressful time. San Diego Audi and George went over and above for me. They took 2 weeks to find the issue with my car but very pleased that they took their time to solve the issue. Service department especially George is excellent. Not pleased that they did slight damage to my bumper and never took care of it. Also it's new to me and I have tried 2 times to get them to help me set up the Audi app on my phone and they have never returned my calls. Clearly George takes pride in his work sadly others there don't More

Excellent Good service. Friendly and helpful staff. The dealership is always clean. Everything is well organized from the time you get there. Brett is always he Good service. Friendly and helpful staff. The dealership is always clean. Everything is well organized from the time you get there. Brett is always helpful with any problem I have especially with all the new technology in my car. More

Periodic Visit The staff is very professional and knowledgeable. Damien Burton is our favorite; he always goes above and beyond to provide his clients the best custo The staff is very professional and knowledgeable. Damien Burton is our favorite; he always goes above and beyond to provide his clients the best customer service. More

Warranty repair Our service advisor Manny was very professional and knowledgeable when explaining the issue and the process of our repair. He kept in contact with any Our service advisor Manny was very professional and knowledgeable when explaining the issue and the process of our repair. He kept in contact with any and all update and the repair was completed faster than expected. Highly recommend Manny and the Audi San Diego dealership they have been nothing short of amazing! More

Great customer service I am impressed by the customer service I receive each time. It seems so effortless from the employees. They keep you informed of the progress on the I am impressed by the customer service I receive each time. It seems so effortless from the employees. They keep you informed of the progress on the car and any delays. I received a video from the technician servicing my car about my car condition. Thanks to the cappuccino, Idid not mind waiting the extra 15 min, More

Not a satisfied customer We dropped the car off for routine service (oil change, rear brakes and recall item) upon picking up the car we noticed that the front passenger seat We dropped the car off for routine service (oil change, rear brakes and recall item) upon picking up the car we noticed that the front passenger seat was damaged, leather seat was burnt with a hole, I asked the Audi ( Joe Caffrey) service representative to come assess and take a look at the seat burns he said it looked like dried water, upon a closer look and sent back to the service department for cleaning it was observed to be burnt leather. The manager came over also to take take a look at it and said that he has seen this problem before with the seat heaters being enabled. We live in San Diego and have NEVER used our seat heaters. The manger took our VIN number and said that he would get back to us, we have NOT received a call back as of yet to see how the issue will be resolved. More

Great Service George Gushulak and team provided very efficient and professional service. They got me in and out of the service center in no time at all. George Gushulak and team provided very efficient and professional service. They got me in and out of the service center in no time at all. More

Drop off service The service bay is not consistent. Last time there are staff that greet/attend to you once you drive in. My recent was none. I have to go inside and The service bay is not consistent. Last time there are staff that greet/attend to you once you drive in. My recent was none. I have to go inside and provide all the information. More

From Start to Finish As soon as you pull-up your greeted by your Service Consultant in my case Damien Burton. From check in to receiving my rental car is less than 15 minu As soon as you pull-up your greeted by your Service Consultant in my case Damien Burton. From check in to receiving my rental car is less than 15 minutes. Damien will update me throughout the day on any updates to my car. This time around I received a live video on my rear brake pads to show me they will also need to be replaced. Received a through report on repairs that were performed and update on what will need attention in the next few months aka tires. The service to the car is always outstanding. More

Fast, courteous, and knowledgeable Horacio did a phenomenal job. He's very courteous and patient with our questions.. A loaner vehicle was provided which was a welcomed unexpected perk Horacio did a phenomenal job. He's very courteous and patient with our questions.. A loaner vehicle was provided which was a welcomed unexpected perk. More