Audi San Diego - Service Center

Good service Always receive good customer service and efficient vehicle service. George is especially knowledgeable and good to deal with. These are very technic Always receive good customer service and efficient vehicle service. George is especially knowledgeable and good to deal with. These are very technical vehicles and need to be maintained by experts. Don't go elsewhere. More

great I forget his name. so i choice all service employee. his really good guy. I came here 1and half years ago. he still remember me！ I forget his name. so i choice all service employee. his really good guy. I came here 1and half years ago. he still remember me！ More

Efficient, professional Rep was friendly, professional, offered cost savings alternative. Lyft transport was coordinated by dealership. Vehicle was ready when promised. Appr Rep was friendly, professional, offered cost savings alternative. Lyft transport was coordinated by dealership. Vehicle was ready when promised. Appreciate the excellent and respectful service. More

Horrible experience will never come back I came in for a service and my service guy Jerald was awesome I would highly recommend him to everyone. The car loaner department sucked. Told me my l I came in for a service and my service guy Jerald was awesome I would highly recommend him to everyone. The car loaner department sucked. Told me my loaner car would be ready in an hour but 3 hours went by and it is not ready. When I called the call rep Anna was supper unprofessional and kept transferring me to his vm instead of actually helping me locating him. When I kept calling back she just kept transferring me instead of answering my phone call. When I went in to get my loaner car jerald apologized profusely and when I asked to speak to the loaner and call center manager I was informed they don’t have a manager. To have such a big company and not have management team is ridiculous to me. I would only come back if the service improve and for Jerald other than that I will never come back to this Audi center ever again. More

Kind of disappointed Even though I have a warranty, I was still charged around $300 for that service. The reason I was given cannot really convince me it was fair. Even though I have a warranty, I was still charged around $300 for that service. The reason I was given cannot really convince me it was fair. More

No loaner car I brought my 2013 Audi A4 in for it 75,000 mile service. At the time I made my appointment at least 10 days in advance I told them that I had to have I brought my 2013 Audi A4 in for it 75,000 mile service. At the time I made my appointment at least 10 days in advance I told them that I had to have a loaner car and they told me it would not be a problem. When I arrived the service advisor had no recollection or record that I had requested a loaner car and told me that none was available. I then had to wait until a loaner car came in which was disappointing since I made it crystal clear at the time I made the appointment. More

Poor communication I was told my car would be ready at 12. I came in just after that and was told it was almost done, just 15 mins more. 1.5 hours later I still didn't h I was told my car would be ready at 12. I came in just after that and was told it was almost done, just 15 mins more. 1.5 hours later I still didn't have my car. Was a bad experience More

5 star service Anthony was so nice and helpful. He helped me buy a Q5 which i’m in love with. He didn’t put on that pressure that most car salesmen do and i apprecia Anthony was so nice and helpful. He helped me buy a Q5 which i’m in love with. He didn’t put on that pressure that most car salesmen do and i appreciate that. Joe made everything super easy when i took my car to get serviced. He was super nice also, made really good conversation. Hope to see him again next time i need to get serviced. Rosalina laid everything out on the table for me, i appreciate her explaining things that i didn’t understand. She has wonderful energy and is so kind and honest. More

Very friendly and helpful! After they serviced my car, I was given a video of my car and the marked nail in the tire. It was a very thorough service with complimentary refreshme After they serviced my car, I was given a video of my car and the marked nail in the tire. It was a very thorough service with complimentary refreshments and I was even offered Lyft rides to and from work while they worked on the car. The employees were very friendly and accommodating and I would highly recommend this center to everyone. More

Service out of this world!!’ Came in to have a recall done and left with the best service experience ever, greeted by a gentleman who opened my door and immediately offered refres Came in to have a recall done and left with the best service experience ever, greeted by a gentleman who opened my door and immediately offered refreshments, upon entering the building I meet Jerald who was probably the most important point of contact. although my service advisor who was awesome!!! Jerald actually opened up my trunk and verified other minor issues that we instantly figured out. His background of mechanical knowledge definitely assisted his service knowledge!! Thanks guys, happy to be part of the Audi family! More