Audi San Diego - Service Center

Always great service. The only issue I had was that I chose that day for service because it was the first day they had a loaner vehicle available. I had to wait approx an The only issue I had was that I chose that day for service because it was the first day they had a loaner vehicle available. I had to wait approx an hour and a half for a loaner car to become available. I understand that they are dependent upon other clients returning cars on time. I do however believe they may need to add to their loaner fleet. I purchased the car at SD Audi and have been extremely satisfied with the sales process and service thus far. More

The best service around! George is the best service guy out there ! Honest and fair pricing, turn around time was exceptional. I will recommend Audi San Diego to everyone! George is the best service guy out there ! Honest and fair pricing, turn around time was exceptional. I will recommend Audi San Diego to everyone! More

Service review Gerald took care of all my issues and concerns in a prompt matter. I highly recommend working with him he goes above and beyond to make sure everythin Gerald took care of all my issues and concerns in a prompt matter. I highly recommend working with him he goes above and beyond to make sure everything is done right. More

Fast and courteous Very helpful and highly experienced staffing and service.took care of my car and all needs possible when turning in the car.they walked me through the Very helpful and highly experienced staffing and service.took care of my car and all needs possible when turning in the car.they walked me through the whole process and made it less painful than what it was. More

George was great! George made service easy and explained in great detail work done. I waited while my car was in service and the lounge was very comfortable. thank you George made service easy and explained in great detail work done. I waited while my car was in service and the lounge was very comfortable. thank you More

Great Car has been serviced timely and a print out was provided as to what else nneds to be done. They are very k owledgeable about Audi's. Car has been serviced timely and a print out was provided as to what else nneds to be done. They are very k owledgeable about Audi's. More

Lots of thing Took the car in for service for electrical issues and they did not fix. Called Audi of America to express my concern and really put pressure on the de Took the car in for service for electrical issues and they did not fix. Called Audi of America to express my concern and really put pressure on the dealership to have someone who knew what they were doing look at the problem.. I took the car back a second time and they fixed it this time. When I scheduled my second visit, I also asked them to repair a recall item. When I got there they informed me that they did not have the part to fix the recall item. Now I have to go back a third time. Nobody likes to take their car in for service More

Worst Customer Service Ever I took my S4 in for a service, brake fluid exchange, and CV boot replacement, which turned into a month long ordeal. It took them 3 weeks to remove on I took my S4 in for a service, brake fluid exchange, and CV boot replacement, which turned into a month long ordeal. It took them 3 weeks to remove one bolt to get to the CV boot (a simple one day job) and in the process they damaged suspension components and bushings, before trying to sell me $2,300 worth of parts that had been damaged. Worst of all, during this 3 week process, they neglected to update me on anything. I called the dealership over 20 times, texted my service representative dozens of times and got no response 90% of the time. I had to go into the dealership on two occasions just to get a response and update on my car. Finally, to get my car returned, I had to call Audi of North America and file a complaint. After doing this, it took another 3 days to get my car back. When returned to me, I found that there was a bad noise coming from the corner of the car that was worked on, and when I inspected it I found a damaged bushing, and severely damaged knuckle/control arm. While working on the car, they used a hammer and vice grips to remove the bolt, damaging many other components in the process. I have asked them to replace the parts that were clearly damaged, and i'm still waiting for a definitive response on this. As of right now, they have only agreed to inspect the car. Absolutely horrible customer service and quality of work all around. More

Superb Service Modern, clean agency with plenty of pull in space. High quality work, reasonable prices, and Brett Van Gompel is an excellent service advisor, whom I Modern, clean agency with plenty of pull in space. High quality work, reasonable prices, and Brett Van Gompel is an excellent service advisor, whom I have known for 16 years. He is trustworthy and will work with you to achieve the best service for the vehicle. More

Easy no pressure sales Bought my original TT and traded for a newer version. Great customer service from techs to sales to financing representatives. This is a great dealers Bought my original TT and traded for a newer version. Great customer service from techs to sales to financing representatives. This is a great dealership which I’ve been going to for years and will continue to do. I want to thank all those who worked with me and making experience fun and enjoyable More