Audi South Burlington

Worst Dealership and Service Dept. in Vermont!!! Buyer beware! This is the worst dealership and service department in I've ever encountered. We have two Audi's in the family both purchased at Audi Buyer beware! This is the worst dealership and service department in I've ever encountered. We have two Audi's in the family both purchased at Audi So. Burlington. We've had nothing but problems and poor customer service both on the sales and service side. The service department never answers the phone and each time we bring our Q5 in for maintenance it comes out with other problems....which is never under the overpriced extended warranty. We've gotten to the point where we book two appointments back-to-back because they NEVER fix the original problem and you always have to bring it back. We really enjoy driving Audi's but will start driving to Rutland to purchase and for service since these clowns can't get it together. Example, purchased a Q5 and within 5 months tires started leaking air...brought in and they told me they could patch the tire....not under warranty mind you....well needless to say that didn't work. I specifically asked about the tires before I purchased the certified pre-owned vehicle and was told they were brand new...well now I learn they "really should be replaced" I haven't even put 15k miles on the vehicle. They deceive and lie just to get more money out of you. More

RIPPED OFF AND DECEIVED!!!! DO NOT PURCHASE A VEHICLE FROM THESE CLOWNS!! BRIAN IS A LYING xxxxxxx. PERIOD. WE BROKERED A DEAL ON A NEW AUDI A-4, PUT DOWN A $1000.00 DEPOSIT. DO NOT PURCHASE A VEHICLE FROM THESE CLOWNS!! BRIAN IS A LYING xxxxxxx. PERIOD. WE BROKERED A DEAL ON A NEW AUDI A-4, PUT DOWN A $1000.00 DEPOSIT...AUSTENSIBLY IN ORDER FOR THEM TO FIND A VEHICLE SOMEWHERE IN NEW ENGLAND FOR US. THEY FINALLY FOUND ONE AND DROVE IT FROM MA.TO VT. WHEN WE ARRIVED AT THE DEALERSHIP, WE TOLD BRIAN THAT WE WERE GOING TO BE TRADING IN OUR VEHICLE AS WELL...ACTUALLY WE HAD INFORMED HIM EARLIER IN THE WEEK. ONCE WE SAT DOWN AND BEGAN TALKING TO HIM, HE BECAME IRATE AND DOWN RIGHT NASTY ABOUT THE TRADE! HE TOLD US PINT BLANK THAT HAD HE KNOWN ABOUT THE TRADE THAT HE WOULDN'T HAVE FOUND AND SUBSEQUENTLY PICKED UP AN AUDI FOR US! ALL WE HEARD ABOUT FROM HIM, MIKE THE SALES MANAGER AND EVEN THE LADY WE SIGNED THE PAPERWOK WITH WAS HOW MUCH OF A LOSS THEY WERE TAKING ON THE VEHICLE! REALLY??? SO...BRIAN FINALLY BECAME LOST FOR WORDS DURING OUR NEGOTIATION TO TRY TO TRADE OUR VEHICLE AND HAD THE SALES MANAGER MIKE COME OVER. TALK ABOUT CONDESCENDING! HE WOULDN'T EVEN ENTERTAIN THE IDEA OF A TRADE, EVEN THOUGH, NOT UNLIKE OTHERS WHO HAVE COMMENTED HERE, BOTH OUR KELLY BB AND CARGURUS FIGURES SHOWED A FAIR MARKET VALUE, FOR TRADE IN, THAT WOULD HAVE HELPED US DEFRAY SOME OF THE @5000.00 WE HAD TO SHELL OUT! DO YOURSELF A FAVOR...DON'T BOTHER WITH KBB, NADA, CARGURUS ETC. WITH THESE CLOWNS BECAUSE ALL THEY'RE GOING TO SAY IS THAT YOUR CAR IS WORTH BASICALLY NOTHING...IN OUR CASE...LESS THAN THE PAYOFF...WHICH WE ALL KNOW WAS NOT THE FACT...AND THAT THEY GO BY WHAT THE CURRENT NATION WIDE AUCTION PRICE FOR YOUR CAR IS!!! EVEN THOUGH AGAIN...WHEN YOU GO ON THEIR SITE, THEY GIVE YOU THE OPPORTUNITY TO "VALUE YOUR TRADE IN." GUESS WHAT SITE POPS UP??? KELLY BLUE BOOK!!! THESE PEOPLE ARE LYING, DECEIVING, CONDESCENDING CAR PEDDLERS WHO DON'T GIVE A RAT'S xxx ABOUT YOU OR YOUR TRADE IN...PERIOD. BY THE WAY BIG BOY...TO WHOM DOES THE 5K DOLLARS THAT WE PAID YOU TO YOUR DEALERSHIP GO???? AND TO WHOM DOES THE "FIRST MONTH'S PAYMENT GO??? WHEN WE PURCHASED THE CAR AT THE END OF THE MONTH AND OUR NEXT PAYMENT IS DUE AT THE END OF THIS MONTH??? YOU TOOK A LOSS MY xxx. KNOWING WHAT WE KNOW NOW ABOUT YOU SCHEISTERS AND YOUR RIP OFF DEALERSHIP, YOU CAN BET THAT EVERYONE WE TALK TO IS GOING TO GET AN EAR FULL ABOUT THE WAY WE WERE TREATED, BRIAN'S BAD ATTITUDE, AND MIKES CONDESCENDING SALES MANNER. HEY BOYS...AT THE END OF THE DAY, YOU'RE STILL CAR DEALERS! AND I DON'T NEED TO LISTEN TO BIG BOY xxxxxxxx ABOUT HOW "HE EVEN HAD TO WORK A LITTLE PAST 7 ONE NIGHT!!" REALLY BIG BOY?? I'M A FRIGGIN RETIRED GREEN BERET...GET OVER IT! YOU'VE NEVER WORKED A HARD DAY IN YOUR LIFE...BOTTOM LINE...IF ANYBODY OUT THERE IS IN THE MARKET FOR A NEW AUDI...GO ELSEWHERE...LIKE KINNEY AUTO IN RUTLAND. IT'S ABOUT THE SAME DISTANCE TO BURLINGTON FROM CENTRAL VERMONT AND YOU WON'T LEAVE THERE FEELING LIKE YOU JUST GOT THE SHAFT! More

I have an S4 and a 2005.5 A4 and I went for the same reason as the previous poster, check engine light and my code reader gave a fuel pressure issue. I have had the problem ongoing for a year and a half reason as the previous poster, check engine light and my code reader gave a fuel pressure issue. I have had the problem ongoing for a year and a half and Audi South Burlington changed everything not under warranty on my car having to do with fuel pressure and charged me a lot of money but the A4 still had the issue. I finally went to a great garage Nate's Automotive in Essex and I found out from them that the fuel pump was the issue and that it was under warranty until 120,000. So to the previous poster who wrote that they wanted to charge you $600.00 for fuel pump, if your car was under 120,000 miles that should have been covered under warranty. Their service manager Brett is rude and over charged me like the previous poster described. He also told me that he was doing me a courtesy when I towed my car there once I complained that they had not done anything after my car was just sitting there 5 days for a clutch issue and they told me it would take another week and they wanted to charge me over $3000 to change the clutch and some other things. I towed my car to a different garage and it was ready the next day with everything fixed, with great service and for much cheaper. Avoid this place like pest, that's what I do now. More

Our 2005.5 audi had the 'check engine light' indicator on and my code reader identified the problem as 'low side fuel pressure error'. We took it in for this and for a 65,000 mile service. We indicator on and my code reader identified the problem as 'low side fuel pressure error'. We took it in for this and for a 65,000 mile service. We made an appointment for 9:30 am which required an early morning, 1.5 hour drive to get it in on time. We let the service group know of the error code and left the dealership to walk around town. We expected a call to let us know that the car was ready and when we didn't hear by mid afternoon we called and, at 3pm, they had just begun! We came back to the dealership and waited. When we got the car back they had changed the oil and filter and run their code diagnostic on the car and concluded that it was...... a 'low side fuel pressure error' but they knew nothing more. The charge for this? $300! I spoke at length to the service manager asking for a reduction in the bill as the mechanics did nothing to the vehicle other than to ‘inspect it’, change the oil and filter and run the diagnostic to no avail. Worse, they didn't know what to do to fix the problem; they said that maybe changing out the fuel pump for $600 might work but.... it might not. Then they gave me a list of the things they had noted on the car that would need to be done someday to a tune of about $3000! This for a car that has been routinely serviced at Kinney motors in Rutland regularly. I won't be revisiting the South Burlington Audi dealership. More

As far as quality of work and friendliness, I went with an OK because while Lincoln was very friendly and knowledgable. Mike was the exact opposite. He low balled my trade in and then didn't want me to lea an OK because while Lincoln was very friendly and knowledgable. Mike was the exact opposite. He low balled my trade in and then didn't want me to leave when I got up from the desk. The following day I got an email informing me that they would give me my price on my trade in. I had told them that I would be researching cars in the area on the internet and wouldn't be surprised if a better deal could be struck elsewhere. Steve was engaging during the very brief conversation I had with him regarding my trade in. My issue was with the fact that I was treated as someone they were doing a favor for and not someone who's business they either needed or wanted. Once again, competitors in Pa., NY and NH were far more interested in doing business with me. I found 14 cars (same make and model) with lower miles and lower prices I ended up purchasing an Audi from Mohegan Lake Motors in NY. Their salesman (Howard Burman) knew the car inside and out, didn't need a manager to tell him their best price and they made sure they had a very competitive offer for my trade in. Once again the dealerships in Chittenden County are good for one thing, a test drive. Nothing more! More

Salesman was indifferent and seemed annoyed at my lack of knowledge of Audi. Purchased my first Audi from this dealer. It was a used vehicle. Salesman made up things about car that he didn't know. Salesm knowledge of Audi. Purchased my first Audi from this dealer. It was a used vehicle. Salesman made up things about car that he didn't know. Salesman follow-up call the next day was cut short because he had a more important call on the other line. Later, found out I needed a tool to unlock the wheels. Salesman said it was the key in the glove box on the day I purchased the car. NOT SO. They told me I had to purchase a tool kit for $150! I found out from tech that I really didn't have locked wheels. What? I'm a senior woman who feels like they don' really care about repeat business. They fixed a broken door after they had to order the part. Service never returned my call when I asked them for just one tool to get my wheel cap off. What does it cost them just to have the satisfied customer? The freebee car wash was so horrible I had to go to a paid car wash because I didn't have time for them to repeat the job. Heed the warning from me and others...Do NOT buy a car from this Shearer dealer! More

So I get to be the only person writing a negative review. This is without a doubt the worst car dealership I have ever had dealings with. I purchased a certified pre-owned Audi. I had some problems with t This is without a doubt the worst car dealership I have ever had dealings with. I purchased a certified pre-owned Audi. I had some problems with the car. This dealership kept my car for 4 weeks, as they performed engine work. After a $4,500 repair, they returned it to me. I was under the impression that now everything was fine. Shortly thereafter, the engine seized on my Audi. When I took the car back to the dealer, they denied any responsibility. They also informed me the repair would cost $10,000, or they could, in a best case scenerio, give me $6,000 for my car that had a KBB value of $24,000. I will never have any dealings with this dealership again. Nothing to be gained for me, hope you heed my warning. More

Enjoyed the experience (believe it or not) of purchasing our new VW Jetta from Browne Mills at Audi So. Burl. We were just looking to see what the new model styles were, and ended up purchasing one very la our new VW Jetta from Browne Mills at Audi So. Burl. We were just looking to see what the new model styles were, and ended up purchasing one very late in the day. Browne was extremely gracious about working late, as the dealership was just about to close for the weekend. When he (and we) realized we were serious buyers, he did everything he could to make us feel less guilty about keeping him past closing time. Trading in an Audi was a little hairy for us, because the trade-in value usually sinks the deal for my hubby and I. We could have done a little better elsewhere -or sold it on our own- but we were so pleased with the new Jetta we decided a small loss on the trade value would be alright. Still, since we really weren't planning on purchasing a car that day, we didn't have our checkbook, etc. As luck would have it, our credit scores are great and we were able to drive it home with no money down. Sweet! Saved us another trip back to Vermont, as we live across the lake in NY. Nice inventory, nice employees, nice dealership. More

I was extremely pleased with my new 2011 A4 purchase experience. Duane Evans made a great impression on the phone when I called to make an appointment and didn't dissapoint in person. Both he and the Sa experience. Duane Evans made a great impression on the phone when I called to make an appointment and didn't dissapoint in person. Both he and the Sales manager, Michael Hughes were very professional, knowledgeable and helpful. I had done my research by visiting other dealers and had read the 2011 annual issue of Consumer Reports, so felt that I had a good basis of comparison. I had heard from friends and seen on the web,some negative reviews about the previous owners so did some additional work talking to the service manager (Jason Blankenbiller) and trying to get read on the satisfaction of customers in the service waiting area. All good although the wait area could be expanded a bit. I found that there are many new people in the dealership and a high level of attention to customer service. They also had good product inventory which made model comparisons easy. More

800 miles is a long way to travel for a car you haven't seen and i had to rely on Terry's description and assurances to decide that the car was right for me. Terry proved to be very accurate in his represe seen and i had to rely on Terry's description and assurances to decide that the car was right for me. Terry proved to be very accurate in his representations and he patiently answered my many questions regarding the vehicle displaying excellent product knowledge. On my arrival Terry was waiting to pick me up from the airport in the car which had been freshly cleaned and was if anything in better condition than he had described. He had printed out all of the service records and recall receipts and had them waiting for me on arrival at the dealership where he was very efficient in getting the necessary documentation completed and getting me back on the road in my new car with a minimum of fuss AND a full tank of gas! I wouldn't hesitate to recommend Terry and Shearer Audi it was a pleasure doing business with them and well worth the long trip.! Thanks Terry, i love the car!! More