Audi West Houston - Service Center

Excellent Many years dealing with this facility specifically Mike Farrell in Service. He has gone far beyond his boundaries to make sure that me and my family's Many years dealing with this facility specifically Mike Farrell in Service. He has gone far beyond his boundaries to make sure that me and my family's Audi's are taken care of. This IS the reason I keep coming back. More

Always A Great Experience I have been dealing with Audi West from sales to service. Jon Dakus is an outstanding representative of Audi West. He is professional and caring.... I have been dealing with Audi West from sales to service. Jon Dakus is an outstanding representative of Audi West. He is professional and caring........always concerned that you are being taken care of in a timely fashion. More

Michael Lee in the service department is the best I had a rim repair contract that would expire on 8/31/2017. I took my Q7 to the dealership and talked to Michael on 8/20. There was no loaner cars ava I had a rim repair contract that would expire on 8/31/2017. I took my Q7 to the dealership and talked to Michael on 8/20. There was no loaner cars available and he suggested that I get back in a few days. And then Hurricane Harvey came... To help me beat the deadline, they wrote the ticket on 8/31 and allowed me extra couple of weeks to bring my car back there. It was truly a great customer service! Talk to Michael if satisfaction is what you want when you have your car serviced! More

Service and Sales This dealership has consistently provided excellent service and sales. The service department has several outstanding service consultants especially This dealership has consistently provided excellent service and sales. The service department has several outstanding service consultants especially Jon Dakus. Jon often makes me aware of special deals and service plans that save many dollars. He is also very good at explaining what your really need done immediately and what can wait but I usually don't wait. The sales department has a very low pressure attitude but if you need assistance with decisions they can turn on the help full speed. I have purchased a TT, A4, A4 Avant, A-7, A-8, and Q-5 from this dealer. All incredible cars. Currently, I am driving an A-7 and its performance and reliability have been the best of any car I have ever owned. More

Tires a no go here Every Time I come to this dealership there is is always an issue...this is not the first time I've been here needing a tire and both times I was infor Every Time I come to this dealership there is is always an issue...this is not the first time I've been here needing a tire and both times I was informed that it would be 3 days...that is shameful that they do not stock tires at a dealershilp...i do not recommend coming here for parts. More

Service Department is Excellent Took my Audi in for routine oil and filter change, Gaylyn was very knowledgeable and courteous. She suggested a few other maintenance items the car mi Took my Audi in for routine oil and filter change, Gaylyn was very knowledgeable and courteous. She suggested a few other maintenance items the car might need that I had not thought of prior. All suggestions were reasonably priced. This made the wait period a little lengthy but was worth it. The work area, as well as the parking garage, was nice and clean. Will definitely return again to use Audi West Houston services. More

Another great service at Audi West. Thanks so much! Really enjoy that they take me to Top Golf while my car is being serviced. Makes the whole experience feel like a treat. Great job! Thanks so much! Really enjoy that they take me to Top Golf while my car is being serviced. Makes the whole experience feel like a treat. Great job! More

Audi R8 service He dealership was able to get me ina nd out as efficiently as possible and did a great job with a minor repair. I had them detail the car which came o He dealership was able to get me ina nd out as efficiently as possible and did a great job with a minor repair. I had them detail the car which came out awesome as well. More

Always quick service. Outstanding customer service and always quick service. All of the staff members were very attentive. When I returned to pick up my vehicle I was on Outstanding customer service and always quick service. All of the staff members were very attentive. When I returned to pick up my vehicle I was on my way to work. I was in and out within 10 minutes. More

Top notch customer service There is no better customer service than the one you get from Audi West. The staff is always eager to greet you and make sure you get the service you There is no better customer service than the one you get from Audi West. The staff is always eager to greet you and make sure you get the service you need quickly. I would buy another Audi just because of their service! More