Audi Wyoming Valley

Audi Wyoming Valley responded

Thank you for taking the time to share your thoughts and observations with us. We truly value feedback like yours, as it allows us to continually improve and refine the experience we offer. I'm very glad to hear that John made a positive impression with his willingness to assist. He is indeed newer to the team, but he shows great promise and enthusiasm for learning the Audi brand inside and out. We are confident that with time and experience, he will continue to grow into an outstanding resource for our customers. Regarding your experience in the financing process, I appreciate you sharing your perspective. Our intention when presenting additional protection products is simply to provide information on available options that many customers find valuable over time. That said, we recognize that each customer's needs are different, and it is never our desire to make anyone feel pressured or uncomfortable. Transparency is important to us, and it’s helpful to hear that a more straightforward and open approach is what you value most — that is absolutely the standard we aim for. If you have any other questions or if I can assist with anything else, please feel free to reach out. I appreciate the opportunity to work with you and look forward to helping however I can. -Mitch Kotarski General Sales Manager

Raymo responded

Over all, I think you have a fine dealership. What I have found unethical non the past, is including road hazard to a tire purchase without out asking if I wanted it. I asked for an “ out the door “ price on tires , I noticed a $160 addition cost, apparently $40 / tire. I reached out after I noticed, but did not hear back from your representative.., I just lived with it, but I resented it. I will think twice before buying tires there again. All anyone wants is a square deal. No surprise costs. But I usually get good service from WVA. I have had positive dealings with Brian. I have dealt with him for near 10 years.He seems to care. Joe mislead me on the tires. I have dealt with him for years as well, but I will be more cautious in the future. This is the first time I have never dealt with Troy. I suspect a portion of his compensation comes from selling additional warranties. But he seems competent. John is a nice kid and could not have been more obliging, but has much to learn.

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that everything went smoothly for you, especially after making the trip from two hours away. Alex truly takes pride in making the process easy and seamless, and we’re so glad he could help make your visit a great one. We appreciate your recommendation and hope you enjoy every mile ahead in your new vehicle! If you ever need anything, we're just a call away!

Audi Wyoming Valley responded

Thank you so much for your awesome feedback! We’re thrilled to hear that your experience with us continues to be seamless and positive every time. We truly appreciate your loyalty and trust in our team for your regular service visits. Looking forward to seeing you again at your next oil change — we’ll be ready to deliver another "great great great" experience!

Audi Wyoming Valley responded

Thank you for the kind review! We're so glad to hear that you had a great experience with us. We always aim to make the process easy, professional, and accommodating, and it's wonderful to know that we met your expectations. Delivering work on time and as promised is something we take pride in, and we're happy to see it made a difference for you. If there's anything else we can assist with in the future, please don't hesitate to reach out. We look forward to seeing you again!

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We’re thrilled to hear that your experience was a pleasant one. Randy is indeed a fantastic asset to our team, and we’re glad to hear his knowledge made everything easier for you. We always strive to ensure that our customers feel confident and well-informed when making their decisions. If you ever have any more questions or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again soon!

Audi Wyoming Valley responded

We're so glad to hear that you had a fantastic experience with us and that everyone you interacted with made a positive impact. We truly appreciate your kind words and are grateful for the opportunity to serve you. If there's anything else we can do for you in the future, please don’t hesitate to reach out. We look forward to seeing you again!

Audi Wyoming Valley responded

Thank you for the great feedback! We're so glad to hear that Curtis made your experience smooth and enjoyable from start to finish. His pre-viewing video and excellent communication are just some of the ways he strives to go above and beyond for our customers. We’ll make sure to share your appreciation with him—he’ll be thrilled! If there's anything else we can assist you with, don’t hesitate to reach out. We’re here to help!

Audi Wyoming Valley responded

We're so glad to hear that Randy was a pleasure to work with and was able to find a vehicle that met your needs at a great price. He truly goes above and beyond for his customers, and we're happy to know that made a difference for you. If you need anything else in the future, don't hesitate to reach out. Enjoy your new ride!