Audi of Downtown LA

Jorge Serrano is an asset to Audi of Downtown LA because he gives excellent customer service and make sure that work is done the right way the first time. is an asset to Audi of Downtown LA because he gives excellent customer service and make sure that work is done the right way the first time. More

Ease of purchase I took my 2010 Q7 n for a battery n left with a 2017 Q7. Val in service took me over to Preston Jimenez. We went upstairs to check out the color comb I took my 2010 Q7 n for a battery n left with a 2017 Q7. Val in service took me over to Preston Jimenez. We went upstairs to check out the color combinations they had and silver with grey was calling my name. I really wanted the silver with the brown, but I embraced the grey. I didn't need to test drive it because I had a loaner before. The paperwork was easy. The buy out was awesome. N I love my new car with all the whistles and fully loaded packages. Preston I will send any one who ask me about interest n Audi to you. Thanks for the follow up calls and making sure I have adjusted to all the new features. More

Excellent service, everything delivered as promissed. Amir Khoury is an amazing salesman, this guy went out of his way to help my mom purchase a new car. Amir delivered the car to my mom's doorstep and sh Amir Khoury is an amazing salesman, this guy went out of his way to help my mom purchase a new car. Amir delivered the car to my mom's doorstep and she never even needed to leave the comfort of her house. The car was the exact model and color as promised. These guys sure took all the hassle out of buying a new car. I would recommend Audi of Down Town LA to anyone, and go talk to Amir!!!! More

It's all about the customer. Treat me like a guest. From start to end. Eddie Perez is not only professional but also a good guy. I feel he genuinely cared to find a way to save me Treat me like a guest. From start to end. Eddie Perez is not only professional but also a good guy. I feel he genuinely cared to find a way to save me money. I find him authentic. Audi should promote him to supervisor status. More

Interval Service Eddie Perez was my service writer and he handled my service professionally. My whole experience was perfect from the moment I dropped the car...shutt Eddie Perez was my service writer and he handled my service professionally. My whole experience was perfect from the moment I dropped the car...shuttle to and from work and the quick turn around of my service. More

New 2017 Q7 Ordered a custom built Q7 in March, took delivery last week. Car was exactly what I ordered and they did an excellent job of detailing it and having i Ordered a custom built Q7 in March, took delivery last week. Car was exactly what I ordered and they did an excellent job of detailing it and having it ready for me to pick up. Ended up having the wheels powder coated black, which Roger Song took care of it for me before taking delivery. Paper work took less than 30 minutes. Excellent customer service, kept me informed on the status of my car order through the entire process. Roger Song & Amir Khoury are the right guys to deal with when you go there to purchase a new car. Will be back next year for the R8 Roger! More

Poor Business Ethics and Dishonest Sales I bought a used vehicle from this dealership about 2 weeks ago and I have to say that this has been by far the worst experience I have ever had with a I bought a used vehicle from this dealership about 2 weeks ago and I have to say that this has been by far the worst experience I have ever had with a car purchase. To begin, the day I drove off of the lot the oil light came on. I contacted the individual who sold me my car and I was told it is an older car, not to worry. He told me that once I begin to drive the oil level will even out and the light will go off. He suggested I purchase extended warranty as the car was not certified and did not come with warranty. Then, 4 days after I had my car it stopped in the middle of an intersection for no apparent reason. A day or two later the coolant light came on. I immediately contacted the individual who sold me my car and brought it in to the dealership that day. I told them about the car shutting off and about the oil light and coolant lights coming on and I asked them to check the levels. I was there for over 3 hours. The individual who sold me my car suggested that I purchase extended warranty again because I had an older car and anything could go wrong. Upon leaving an individual who I believe was the General Manager told me that they checked every aspect of the car and they could not find a single thing wrong with it. He added that, "older cars have issues with sensors but I should not to worry." To quote him, he stood in front of me and said, "I drove the car myself. I noticed that as I was driving back over here the oil light came on. Sometimes that just happens in older cars. The sensors can be a little tricky. This car is in great condition. You really got an excellent car." Today, April 20th at 10:30pm the engine light came on, the car's heating sensor went into the red and it began to smoke. I pulled over to the side of the road and discovered that there was ZERO oil in the car and there was ZERO coolant. I am left wondering what they were doing to my car for the 3 hours it was left sitting there. Also, the day I bought my car it was raining so I was told that I could bring it back and have it washed. I contacted the individual who sold me my car and arranged a day and time to bring it by to be washed prior to the coolant light coming on, which was the final straw. While I was there for that 3 hour period not only did they fail to check my fuel levels but they did not wash my vehicle. I feel as though I was manipulated by this dealership into buying a car that is a dud. I am highly disappointed in the tactics used to sell me this vehicle. I cannot believe that I was there for over 3 hours and left the dealership under the impression that everything was okay, while in reality my car was no oil or coolant. The fact that the individual who sold me my car suggested that I purchase extended warranty several times has really come into perspective now. I am left wondering what other issues this dealership hid from me about this vehicle! As what is perceived as an ethical business, my expectation is that Audi would be upfront about any issues with a vehicle. Tomorrow, April 21st, I will have to take this car that I've had for just under 2 weeks to be inspected. I am not sure of the larger issues with this vehicle but this is completely unacceptable. I have not even had this vehicle for a month. I feel completely betrayed, manipulated and lied to, point blank by Audi of Downtown Los Angeles. Due to my experience I would strongly suggest not purchasing a vehicle from this dealership. If you do, and if you take your car to be serviced you may want to have someone look over it before and after. More

Terrible! As I said to Audi of America when I called to complain, I have never spent this much money to be treated so poorly. It took this horrible dealersh As I said to Audi of America when I called to complain, I have never spent this much money to be treated so poorly. It took this horrible dealership two months to pay me the thousands of dollars they owed me on my trade in. I called at least 10 times; spoke to someone on 6 occasions and was repeatedly told the check was days away. Finally, after pitching a small fit, the dealership discovers the check was lost in the mail. They only realize this because they had already SOLD MY OLD CAR and realized they needed to get the title still. So on all those other occasions when I called for a status update, they clearly didn't check it out. Out of 10 calls, only the last call ever got a call back. The best part was when I spoke to the general manager and asked him to do more than simply pay me what was owed to me. Let's be honest, if I missed two months of payments, my car would be repossessed. They should comp my service, as a show of good faith. Rather than make an offer to win my business back, the manager made it very clear he didn't care. Clearly the attitude starts at the top. It is very obvious that as soon as you sign the paperwork, this dealership absolutely does not give a S**t about their customers. Buy from ANYWHERE else. These guys don't deserve your business. I complained twice to Audi. I intend to do it several more times. More

Audi for the ignorant / uninformed = not for drivers Came in after email exchanges with Mark via Internet messaging. Facilities in the downtown looked very spectacular but that was all that looked goo Came in after email exchanges with Mark via Internet messaging. Facilities in the downtown looked very spectacular but that was all that looked good. After sitting us down, he proceeded to "shove" a Q5 in my face and tell me that this was for me. I said, not even after test driving one, I was quite shocked. I inquired about European delivery but he kept insisting that the Q5 on the lot is the one I had to get. Went for a test drive and found found out that the standard Q5 2.0T does not come with AWD traction and no Driver select feature (stiffer suspension & steering). What a disappointment - Mark assumed I was an ignorant and uninformed buyer. Mark knew I was on my 3rd BMW and with that he should know people who drive BMWs want the driver feeling connected to the road experience. The only other car was a Q5 3.0T with S line package which was double the price but we could not test drive it as he said it was for very "exclusive" customers. This is when they lost me as a customer. I ended up getting a BMW X5 diesel for the same price as their "exclusive" Q5..... So this dealership assumes you are an wealthy idiot who works near downtown LA to just say yes to anything they put in your face. They want a customer who is stupid and uninformed and does not want to drive exhilarated. Never go to this dealer for an Audi - there are lots of other places far better than this joint.... More

Beware of poor business ethics and a dishonest sales staff and management. We contacted Audi of DTLA, a dealership of Downtown LA Motors, to purchase a pre-owned vehicle. In our initial discussion we in staff and management. We contacted Audi of DTLA, a dealership of Downtown LA Motors, to purchase a pre-owned vehicle. In our initial discussion we informed their salesman, Greg Virabyan, that we had financing approved with a max loan amount. We let him know this value and asked if they would accept that price for the vehicle. After a few phone calls back and forth Greg told us we received approval from Mike Tesh, the Sales Manager. At this point we drove one hour to the dealership to test drive and finalize the sale. After the test drive we met Mike Tesh to finalize the paperwork. We said we preferred to take the vehicle that night but they still needed to get it detailed and couldn’t do it until the morning. Mike said, “I give you my word we will hold the vehicle for you” and we could complete the paperwork with him the following day. The next day we drove another hour back to the dealership to pick up the vehicle. Greg met us and let us know Mike had gone home early and the paperwork had to be filled out by another sales manager, Peter. Two hours and many excuses later Peter finally came over to talk to us. Peter refused to accept the agreed upon price we negotiated with Mike and tried to charge us $3,000 more than the agreement amount. He then proceeded to coerce us into using their financing with a larger max amount and higher rate to secure the deal. These salesmen and managers falsely agreed to a price in order to get us to the dealership, made guarantees they refused to follow through with, and continually pressured us to increase the value of the loan by using their financing. Please keep in mind our horrible experience when looking to purchase from Audi of DTLA or any Downtown LA Motors dealership. Audi should be ashamed of having team members like Peter, Mike, and Greg who do business this way. I will never go to their dealerships again. More