Audi of Downtown LA

I went into Audi of Downtown LA intent on purchasing a used Q3 on 9/5/21. So, when I arrived, I checked in with the receptionist and was met by Clyde Oquendo. Clyde was nice and willing to assist throug used Q3 on 9/5/21. So, when I arrived, I checked in with the receptionist and was met by Clyde Oquendo. Clyde was nice and willing to assist throughout the showing and the test drive. So, when we were done with the test drive, we went back inside the dealership to talk numbers and told him what I was looking to pay for that particular Q3. So, he went to talk to his manager and was told that they would not budge a cent on the price because it was very competitive. So, I thanked him, walked away and drove away in my Audi S5 because I thought brand loyalty would mean a thing. Apparently, it didn't. They didn't even bother to negotiate when I was physically in the dealership with my family. So, when I was driving to lunch after leaving the dealership, within 10 minutes of leaving the dealership, I get a call from Perry (the used car manager) saying that he was willing to drop the price about 1500 dollars, which was not close to what I originally told them. I told him a few times that my max price was a certain price and his simple mind could not comprehend what "max" meant. He kept giving me a number that was above what I wanted to pay, and I said max was max. Then he said, "Give me a call if you change your mind." So, in return I said, "YOU give me a call when YOU change your mind." After that exchange, we both realized that a deal was not going to be made and he proceeded to hang up, but HE did not FULLY hang up before calling me a "xxxxing xxxxx" in the background. Which I clearly heard. If you want to deal with immature pieces of xxxx like that, feel free to go to Audi of Downtown LA. So, after we ate lunch, my family and I headed to New Century BMW and bought a certified pre-owned 2018 X1 that still had a warranty. More

Great experience! I needed to get new parts for my car to which Fredi was extremely helpful and made sure I was aware of my options and happy once everything was done. He treated me with respect and he was n which Fredi was extremely helpful and made sure I was aware of my options and happy once everything was done. He treated me with respect and he was nice to chat to also. More

Great team. Responsive to questions and requests. Treated with respect. Very efficient service and accessible re website and location. Overall a well managed facility! Thumbs up. with respect. Very efficient service and accessible re website and location. Overall a well managed facility! Thumbs up. More

Absolutely fantastic experience and delivery of my brand new beautiful gorgeous Audi A4!!! It's absolutely perfect and beautiful and you guys did a great job!! Getting through the deal and the paperwork w new beautiful gorgeous Audi A4!!! It's absolutely perfect and beautiful and you guys did a great job!! Getting through the deal and the paperwork was so easy with the level of trust we have! Absolutely no regrets and it is exactly what we negotiated..... I think I need an Audi Q5 next!!! Thanks so much! More

Canceled my warranty a month into my new car in December, was supposed to get money taken off my loan and we are in May and still no money taken off, incompetent workers that don’t know how to file cancellat was supposed to get money taken off my loan and we are in May and still no money taken off, incompetent workers that don’t know how to file cancellation paperwork More

They will run your credit and waste your time giving you the run around and then never tell you whether Or not you were approved. the run around and then never tell you whether Or not you were approved. More

Your salesman Charles, and your finance manager, TJ were personable, friendly, and extremely helpful. They are great ambassadors for your dealership. Sometimes the people make all the difference. They de personable, friendly, and extremely helpful. They are great ambassadors for your dealership. Sometimes the people make all the difference. They definitely made this transaction a positive experience! More

Jorge Sellano was very professional and went above and beyond to help me. There were some issues with my warranty and he helped and squared it away. beyond to help me. There were some issues with my warranty and he helped and squared it away. More

Jorge Serrano made the installation of new tires very convenient while my vehicle was being serviced. He also helped me set up additional Audi Care coverage so that my next visit is just as easy. I appre convenient while my vehicle was being serviced. He also helped me set up additional Audi Care coverage so that my next visit is just as easy. I appreciated his efforts in getting me the best price on tires so that I could afford to get the replaced, in house. More

Preston was amazing! This was the BEST experience for me, when buying a car. He made it the transaction smooth and hassle free! He was efficient, professional and took his time making sure I was familiar wit when buying a car. He made it the transaction smooth and hassle free! He was efficient, professional and took his time making sure I was familiar with all the bells and whistles on my car ;) He was absolutely AWESOME! More