Audi of Downtown LA

negligent This is mediocre Audi dealership. Sales experience was OK (Roger Choueiri gets a "B"), their internet ad had an error (mentioned a navigation system This is mediocre Audi dealership. Sales experience was OK (Roger Choueiri gets a "B"), their internet ad had an error (mentioned a navigation system while in fact that particular car didn't have one), they didn't discount a penny for their mistake (said, the car is deeply discounted already, when in fact the price was just OK, not too high for the options and not too low either). I could've bought a similar or better car at another dealership, and I should've. Considering how many issues I had with the car, it should in fact have been priced 5 grand less, the cost of my time, frustration, nerves, countless rentals. The car was certified pre-owned and that's where all my troubles started. Right off the lot the car needed a replacement of the windshield, and there was also a rattling due to a loose panel. Thankfully, the dealership took care of these issues quickly and with no hesitation, thanks to Nicole Rabitzsch ("A" for trying hard to resolve all my concerns). But this was not the end. The car had a very distinct and very loud noise at certain speeds (50 and over 70 mph). The dealership tried to replace wheel bearings (which didn't help), and at the end they simply said: "This is normal road noise", which is code word for "we don't care, and there is nothing else we can do". Luis Soto, Business Manager of the dealership, took a road test with me (thank you for that) and also confirmed at the end: "This is normal road noise, your car is fine". I did not believe the noise was normal and was concerned for my safety, I did not want to have a major accident while driving on the highway at high speeds. I took the car to a different dealership, which confirmed that the gearbox is damaged and the car is not safe to drive. The negligence of this dealership is beyond my understanding. They might be OK to change your oil, but I would not trust this dealership to perform any more serious service than that. They caused me a lot of frustration and several hours of wasted time (driving back and forth to them, trying to convince them to listen to me). Very negative experience. One of my friends said, "this dealership is a disgrace to Audi brand", and I agree with him. Final grade: "D". More

Good experience I had a good interaction with Audi of Downtown LA. Even though I didn't wind up purchasing a car, Kit Chieng (kchieng@dtlamotors.com) was prompt, res I had a good interaction with Audi of Downtown LA. Even though I didn't wind up purchasing a car, Kit Chieng (kchieng@dtlamotors.com) was prompt, responsive, and helpful. More

Great experience! After car shopping for both new and used vehicles going on five weeks, I finally settled on an A3 Quattro. The people here made the process quick and After car shopping for both new and used vehicles going on five weeks, I finally settled on an A3 Quattro. The people here made the process quick and stress free with no surprises. Kit Chieng helped me see it through to the end. I’d recommend her. Shoot her an email at kchieng@dtlamotors.com. More

Great follow up service Kiet Chieng was very helpful and professional in every way. Even though I didn’t purchase a car he followed up to see if there was anything he help me Kiet Chieng was very helpful and professional in every way. Even though I didn’t purchase a car he followed up to see if there was anything he help me out with. More

WOW who knew car buying could actually be fun! I want to start off by saying this is the very best customer service I have ever experienced. It started off by emailing Kit Chieng, kchieng@dtlamotor I want to start off by saying this is the very best customer service I have ever experienced. It started off by emailing Kit Chieng, kchieng@dtlamotors.com late in the evening about a certified used car online. He responded quickly and quite a few times to answer all of my questions (even gave me the internet price via email). I emailed the following morning to let him know I was going to be there in about an hour. He told me was out that day but that Zorik Garibyan could help me. My husband and I pulled up about 9:45am. I checked my email and saw that Kit asked if I could wait until about 10 as Zorik had an appointment. No problem, i thought, we can look around. When someone asked if I needed anything, I let them know I had an appointment with Zorik at 10 and they said "Oh let me get Taylor, he is going help you". I was surprised that the person I just happened to talk to in the parking lot knew I was coming. Taylor Ngo introduced himself, confirmed the car I was looking into and had someone look at my car for the trade in value while we took a test drive. Taylor was amazing during the test drive, explaining all the extras in the car and allowing me to take all the time I needed for the drive. I knew I wanted it (2016 Q3 with 10k miles!). He took us to met Zorik but not before throwing my husbands trash away and getting us water. Zorik was so friendly that he made the numbers all seem so easy and painless! After the necessary time with Zorik we were taken to the lobby to enjoy the water/coffee/snacks while we waited for the finance guy. Taylor came to check on us and see if we needed anything and assured us the car was being cleaned and he would assist us with the removal of the items from our car to the new car. We met with Ricardo "Ricky" Orozco and signed all the paperwork. He was very nice and we enjoyed hearing about his work with Audi. Taylor collected us and took us to our new car to show us some more items. It was sprinkling and I had to have my drivers side door opened while he showed me one or two things. He said I'll be right back and went to get a towel to dry off my door. WOW! He climbed in the back and continued to show us everything. Answered all our questions, gave us a beautiful box that held our key and another beautiful box with Audi leather key chains. All in all, I felt like the most important person that ever walked in those doors by every single employee I encountered, even the sweet girl at the desk. My husband bought his GTI at the DTLA VW and he had amazing service there as well. We will make sure that DTLA VW and Audi is the only place we shop or recommend! More

Great experience We bought a new Audi from Audi Downtown LA. Our salesman Taylor Ngo was very knowledgeable and helpful. When it was time for the purchase and the pa We bought a new Audi from Audi Downtown LA. Our salesman Taylor Ngo was very knowledgeable and helpful. When it was time for the purchase and the paperwork Kit Chieng did the transaction very easy and hassle free! We left totally satisfied and by far the best experience we have had at a car dealership! More

Great dealer! Kit was a great dealer. He answered all of my questions very nicely. He was great to deal with and I also leased the car without even seeing it. Su Kit was a great dealer. He answered all of my questions very nicely. He was great to deal with and I also leased the car without even seeing it. Susana was the one who introduced me to my new car. She went through the car with me and was super friendly. Highly recommended! More

A Good Experience This was my first time to at Audi of Downtown LA and that was really a good experience. It takes a short time to set the final price and the employees This was my first time to at Audi of Downtown LA and that was really a good experience. It takes a short time to set the final price and the employees show everything in a good manner. More

Great online buying experience Kit Chieng ( kchieng@dtlamotors.com ) was great to deal with. I bought a car from him sight unseen with complete confidence. It was a great car buying Kit Chieng ( kchieng@dtlamotors.com ) was great to deal with. I bought a car from him sight unseen with complete confidence. It was a great car buying experience. More

It was smooth and easy!! It was my first time at Downtown Audi and I was completely satisfied with Eunice Eum's service. She was very professional and made the whole process s It was my first time at Downtown Audi and I was completely satisfied with Eunice Eum's service. She was very professional and made the whole process so easy and smooth with my mother's new Audi A4. When my A7 Audi lease expires next year, now I know whom I should look for. It was great experience and I would definitely recommend her to all my friends. More