Auffenberg Ford Belleville

I really had a great experience here. Kyle was so helpful & very friendly He showed me several different vehicles. He kept things very professions also. e definitely has salesmen written all over him :) than & very friendly He showed me several different vehicles. He kept things very professions also. e definitely has salesmen written all over him :) thank u so much for everything. More

I found a vehicle that I wanted to buy via an external website's search engine. This vehicle happened to be located on an Auffenberg car lot. I went to the dealer with my trade (title in hand) and my ch website's search engine. This vehicle happened to be located on an Auffenberg car lot. I went to the dealer with my trade (title in hand) and my checkbook to buy the vehicle. During the negotiation I made an offer, I received a counter offer, I accepted that offer in writing, I moved my stuff from my trade to the vehicle I had under contract, and then I was hit with a large hidden fee. The salesman told me that it was something that he had forgotten to add in and asked me to sign for the new higher price. Only 30 minutes earlier the salesman had told me that the counter offer price was from the sales manager so I was confused as to how this could be his mistake. I loudly told the salesman that this was a purchase greater than $500, that such a purchase required a written agreement, that we had just signed that legal agreement, and that I could technically call the Sheriff's Dept. to have it enforced (not commonly done, but the issue does fall under the county magistrate). The issue went away. All in all I spent the course of two afternoons and 5 hours at the dealership; 4 hours were spent sitting in an old building with limited amenities (two water fountains, old office chairs, and a bathroom) and nothing to do but watch traffic drive by. The script that I heard during actual negotiations was the same script I heard from Auffenberg Mazda 5 days earlier and from Auffenberg Nissan 2 weeks earlier. The salesman had just gotten further along through it the third time when I finally bought a vehicle. This tells me that the insidious last minute price bump sales team tactic probably is part of Auffenburg's sales team training program. If all things are equal, I do not recommend buying a vehicle from Auffenburg based on an advertised price. The Auffenberg lot that I purchased from advertises 'true car'/'one price' type pricing. That price is only there to get a customer on the lot and should not be trusted at face value. I like the vehicle that I bought and it's not its fault that it just so happened to be on an Auffenberg lot. If its twin existed on a competitor's lot, I would have left to go buy it (not really feasible since the dealership held the keys to my trade hostage during my second extended stay at the dealership). I don't plan on ever stepping foot on an Auffenberg dealership again since the vehicle I bought was an older low mileage model without warranty... there was no commitment from the dealer beyond a full tank of gas after the sale. More

Donovan Melican helped me buy my first used car. Not having any credit or experience with anything about financing a car, Donovan explained everything to me and let me take my time deciding on things. H having any credit or experience with anything about financing a car, Donovan explained everything to me and let me take my time deciding on things. He didn't rush me whatsoever. He explained everything about the car that I needed to know. I was very impressed with his knowledge and patients. I definitely will be going back to Auffenburg in Belleville when I am ready to buy a new car. More

Donnie and Tim went out of there way, even located and transferred the truck I wanted here. Very pleased with their professionalism and dedication to the customer. Highly recommended. transferred the truck I wanted here. Very pleased with their professionalism and dedication to the customer. Highly recommended. More

My parents and I just recently purchased a Jeep from Ford. We got Justin as our car salesman and we knew he would get the job done. He spent a while looking for the perfect car or SUV for me. He was so Ford. We got Justin as our car salesman and we knew he would get the job done. He spent a while looking for the perfect car or SUV for me. He was so patient with, but my favorite quality was that he was honest. He didn't try to take our money. He made sure that I was in the best vehicle for the money we were willing to spend. We could not have asked for better service and to the people who are thinking of going up to this car lot, ask for Justin. He won't let you down! We couldn't be more grateful. More

I recently bought a truck at auffenberg. I liked the truck but it was a little high for my price range but I worked with them on it. I had the truck for 2 days before I really started to look at the mec truck but it was a little high for my price range but I worked with them on it. I had the truck for 2 days before I really started to look at the mech side of things. But it blew me away to find out that it didn't have a complete exhaust system. I took it back to them as Illinois law required all exhaust have be complete. They turned me around sending me out the door saying that it was not their problem anymore and I would have to pay for them to fix it. How do u sell a truck that is not street legal and then tell the buyer it's the buyers problem? More

Very great experience at Auffenberg Ford in Belleville. Bought a 2013 Fusion and the service was exceptional from the test drive through signing the financial paperwork. Lee Cook is a great salesman and h Bought a 2013 Fusion and the service was exceptional from the test drive through signing the financial paperwork. Lee Cook is a great salesman and he helped me setup my Ford Sync program as well as walked me through all the new technology and features the car had to offer. If you want a great deal and awesome service, visit Auffenberg. More

We bought a used truck on Saturday evening that had a 30 day 1000 mile warranty & the next day my husband was cleaning the truck & noticed that the bed liner was basically just a rubber temporary liner that day 1000 mile warranty & the next day my husband was cleaning the truck & noticed that the bed liner was basically just a rubber temporary liner that was thrown in to cover up a big rusty hole in the bed. We took the truck back to the dealer on Monday & told them we wouldnt have bought the truck if we had known it was like that & we were told that they would replace the entire bottom of the bed of the truck. On Wednesday, my husband got in it & it wouldnt start, after several tries he finally got it to start & went back to the dealer. They "reprogramed the anti theft system" & said it was good to go. That same evening we took the truck out & every time we turned it off we had problems getting it started. My husband took it back to the dealer on Thursday & told them we were done with the truck & no longer wanted it.He found another vehicle on the lot that was only a couple hundred dollars more than the price of the first truck & the salesman (Tony Greer) said that we could definately make that deal if it would keep us happy since we were long time loyal customers of Auffenberg. After they left my husband sittiing for several hours while "trying to make the deal work" I left work to go find out what the problem was. When I got there I was told by the sales manager (Mike Murphy) that the truck that we paid $12,000 for on Saturday was now worth $8000 on Thursday & that the deal could not be voided & he would have to treat it as a trade in. So basically they sold us a piece of overpriced junk & had no intention of doing the right thing. We had bought several brand new cars from Auffenberg in the past but will never do business with them again after having the worst car buying experience of our lives. These people are where the used car salesman cliche comes from. More

Lee Cook was very helpful in finding the F150 that I wanted. When using the USAA car buying program, of the three dealerships that initially contacted me, Belleville Ford was the only one that really t wanted. When using the USAA car buying program, of the three dealerships that initially contacted me, Belleville Ford was the only one that really took the extra time to do a follow-up with me from the auto generated emails that you get from each dealership when you use USAA. Although they didn'th have the F150 FX4 on the lot that I wanted, Lee kept working the length of the state to find the vehicle I wanted. Once he found it, we worked a price that I was happy with and then drove from Springfield, IL to pick it up. We waited a little longer than I wanted to see the finannce manager but once in his office he was very informative and walked us thru all the financing information. I would recommend my other military friends to use this dealership and work with Lee Cook when using the USAA Car Buying Service. More

Great people and a great experience super fast and very nice to deal with, thanks They work very hard to get you approved and in the vehical you want. nice to deal with, thanks They work very hard to get you approved and in the vehical you want. More