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Austin INFINITI

Austin, TX

Overview
Reviews
Vehicles
4.9
764 Reviews
Call Dealership (512) 220-0920
View Awards

8140 Burnet Rd

Austin, TX

78757

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Showing 764 reviews

October 26, 2022

The 2015 QX80 has a problem with the front sensor. I was not informed the part wasn't covered under warranty. I was told the sensor was damaged by a rock. I did some research and found out that a lot More

by landryallen
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
Report | Print
Oct 28, 2022 -

Austin INFINITI responded

Mr. Landry, thank you for taking a moment to share your thoughts. I enjoyed our conversation yesterday morning and appreciated you taking the time to listen and understand the explanation as to why the sensor was not covered by warranty. We are happy we could come to a suitable agreement and look forward to taking care of your service needs for many years to come. If you have any additional questions or concerns, please do not hesitate to contact me at any time. Thanks again and have a wonderful day. - Mark Bailey, Service Director

Helpful
October 18, 2022

Long time Infiniti owner and I’ve never had a bad experience. From sales to service everyone is top notch. I’m always so pleased with the customer care and would highly recommend to family and friend More

by Marykendall86
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
Report | Print
Oct 19, 2022 -

Austin INFINITI responded

Thank you for selecting us, Marykendall86! We appreciate you supporting us time and time again, and it makes us smile knowing that you have always had a flawless experience here. We look forward to the next time we can welcome you back to assist! :) - The Team at Austin INFINITI

Helpful
September 22, 2022

Excellent and fast service as always, and as always, the service staff is friendly and helpful in getting vehicle in for service work and in getting it done. Many thanks. More

by jbb.chblaw
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cole, Dave Henricks
Report | Print
Sep 23, 2022 -

Austin INFINITI responded

Thank you so much for giving us the opportunity to assist you with your vehicle's servicing needs! It was a joy working with you and we look forward to the next time you make it our way. :) - The Team at Austin INFINITI

Helpful
August 29, 2022

This is the most amazing place to buy a car. The entire staff is wonderful, and they go out of their way to ensure the customer experience they offer is truly excellent. I have purchased 2 use More

by Austin Infiniti Rocks
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dana Woodbury, Bobby Davis, Chris Corn, LT Sanchez
Report | Print
Aug 31, 2022 -

Austin INFINITI responded

Wow, what a wonderful review you have left for our team! It's fantastic to see that you are an INFINITI fan and we will be sure to pass your kind sentiments along to LT, Dana, Chris, and Bobby. It is always a joy working with you and we can't wait to welcome you back again in the future! Have a great day. :) - The Team at Austin INFINITI

Helpful
August 26, 2022

Exceptional service and attention to detail. Austin Infiniti service always goes above and beyond by under promising and over delivering. More

by InfinitiLover
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
Report | Print
Aug 26, 2022 -

Austin INFINITI responded

InfinitiLover, we are beaming with joy seeing that you are an INFINITI fan! Thank you for giving Dave the opportunity to provide an impeccable service experience. We'll be sure to convey your supportive words to him and he will be pleased to receive such nice feedback! We look forward to seeing you next time & thank you again for your generosity. :) - The Team at Austin INFINITI

Helpful
August 19, 2022

Dave always does a good job when I come in for service. Gets me out as fast as possible More

by Teresa
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
Report | Print
Aug 22, 2022 -

Austin INFINITI responded

Teresa, thank you for giving Dave the opportunity to provide an exceptional service experience! We're overjoyed to see this supportive feedback & we hope to have the chance to assist you again in the future. :) - The Team at Austin INFINITI

Helpful
August 10, 2022

Buying an my QX60 was a great experience! Never felt presured. They are true pros. More

by Emily K
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dana Woodbury, Mike Marsalis
Report | Print
Aug 11, 2022 -

Austin INFINITI responded

Emily, it was a joy being able to assist you in finding a great new QX60! We're so happy that Dana and Mike were successful in delivering a seamless, comfortable, and stress-free buying experience for you. If there is anything you need down the road, we've got your back. Thanks so much, and congratulations on your sweet new ride! :) - The Team at Austin INFINITI

Helpful
August 06, 2022

Dave and his team are Exceptional, ALWAYS! Dave is very knowledgeable and has a wonderful personal presence. More

by mrdanwms
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
Report | Print
Aug 11, 2022 -

Austin INFINITI responded

Mrdanwms, thank you for taking a moment to come on here and show some support for Dave & the team! We really appreciate you coming to see us and the pleasure was all ours to assist. :) - The Team at Austin INFINITI

Aug 12, 2022 -

mrdanwms responded

5-Star service provided by Dave and his team!

Helpful
August 02, 2022

Excellent, efficient sales process. Very professional from start to finance and after-sales help. Excellent experience. More

by Dan Casey
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Maurice Dancy, Chris Corn
Report | Print
Aug 11, 2022 -

Austin INFINITI responded

Dan, we are overjoyed to see that your sales experience with Maurice and Chris was nothing short of perfection! They are both amazing and we will be sure to pass your kind sentiments along to them. Thank you so much for choosing us to assist you, and congratulations on your sweet new car! We really hope you are loving it. :) - The Team at Austin INFINITI

Helpful
August 01, 2022

The staff there were so helpful and friendly. They made sure you were taken care of. Thank y’all! More

by Richard Roberts
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Maria , Maurice Dancy, John Fisher
Report | Print
Aug 11, 2022 -

Austin INFINITI responded

Richard, thank you for the friendly message! We'll be sure to commend our team for their outstanding work. If there is anything you need in the future, please do not hesitate to contact us anytime; we're always here for you! Congratulations on your new vehicle and welcome to the Austin INFINITI family. :) - The Team at Austin INFINITI

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