Austin INFINITI

Two recalls They took care of car while I waited a short time. Coffee and cookies available. TV and wifi kept me busy and I was out of there! Thanks! They took care of car while I waited a short time. Coffee and cookies available. TV and wifi kept me busy and I was out of there! Thanks! More

Service review I like having Kenny Collins as my designated service advisor. He is thorough, polite, reviews all of the service that was done to my JX35. I like having Kenny Collins as my designated service advisor. He is thorough, polite, reviews all of the service that was done to my JX35. More

First Class Austin Infiniti Service is always first class. They provide you with an equal loaner car, complete all the work in a timely manner with great communi Austin Infiniti Service is always first class. They provide you with an equal loaner car, complete all the work in a timely manner with great communication along the way and always give me my car back cleaner than when I gave it to them! Even once my warranty is up I will continue to take my Infiniti to them for all my service needs! Austin Infiniti Service is the benchmark for all Service departments to live up to. We have had a Mercedes, Porsche, Jaguar, you name it and none can compare. More

Excellent Great service. Always timely and complete . Good price. I always get the best service at Austin Infiniti. Nick keeps my car in top shape. I have Great service. Always timely and complete . Good price. I always get the best service at Austin Infiniti. Nick keeps my car in top shape. I have nothing to complain about. More

Great service My Service Representative-Mr. Dave Hendricks has been outstanding each and every time I have been in Infinity in Austin, TX. When he has given me a c My Service Representative-Mr. Dave Hendricks has been outstanding each and every time I have been in Infinity in Austin, TX. When he has given me a cost it is that cost or in some cases less. The time to get the work done has been right on the time I was given. The entire team there in service has been professional and very customer friendly and ready to help anyone that walks or drives up. Much appreciated! More

Great service as always! My service rep was on vacation but his replacement was equally experienced, professional and very nice. Service was performed quickly and they washed My service rep was on vacation but his replacement was equally experienced, professional and very nice. Service was performed quickly and they washed my car. More

All 100% Came in for an oil change and was ready pretty dang quick. Also my first visit post Steve. Monte is as close as I’ll get and he did a great job. See y Came in for an oil change and was ready pretty dang quick. Also my first visit post Steve. Monte is as close as I’ll get and he did a great job. See y’all in 3750 miles! More

Excellent Service There hasn't been many times where I felt like I received good service at a dealership. I actually feel like I usually get taken advantage of and I'v There hasn't been many times where I felt like I received good service at a dealership. I actually feel like I usually get taken advantage of and I've never written a positive review on a dealership-ever, until now. The Service Advisers either act like they're doing you a favor or you're interrupting their day. Not with Chris Hamm. I was out driving around when my breaks starting making a loud scraping noise so I arrived without an appointment and Chris got me in right away. He was able to tell me what was wrong with my car within 30 minutes. I knew I would need new breaks soon and Chris made sure I got in and out within 1.5 hours, which included an oil change and car wash. He was so warm and professional and acted like I was the most important person at that time. He even made sure I had a loaner car for an important meeting I had and took the time to show me the functions within the car. Can you believe that a Service Adviser has never cared enough to show me the functionality of a loaner car? When you go- ask for Chris Hamm. More

Easy and fast Arrived and got taken care by the valet who then lead me to Nick. He got the technician to look at the problem, figured it out and got me a loaner. P Arrived and got taken care by the valet who then lead me to Nick. He got the technician to look at the problem, figured it out and got me a loaner. Picking up was quick too. A signature and I was out of there. More

3 hour waste of time Our car was totaled in an accident. We have owned two other Infiniti's in the past. We went in to look at a 2015 Q50 certified used car. After the tes Our car was totaled in an accident. We have owned two other Infiniti's in the past. We went in to look at a 2015 Q50 certified used car. After the test drive we made an offer on the car and told the salesman it was our top offer. Then began the runaround. We sat and waited for the sales person to return with his manager who we had to explain our offer to again, After listening to his sales pitch he said he and the sales person had to go back to his office and work the numbers. After waiting for them to return, the sales manager comes back and says he can't sell that car at that price unless he takes the warranty off. So we spent over three hours at the dealer for them to tell us that they can't sell the car for what we offered unless they sell the car without a warranty. Our whole reason for going there was the warranty. We could have just leased a new car but we prefer to own our vehicles. I think they could have said that when we made our offer instead of making us spend over three hours to get their counter offer. We were ready to purchase the car then but after the run around, and we were really only $500 apart. We decided to wait since we didn't need the car right away and we will be out of town for a while anyway. The dealership is beautiful, the service department looks great and our salesman was a nice guy but the buying experience on a certified car needs work. It shouldn't take that long to make a deal. More