Austin INFINITI

wrong car I initially sent an email to find out the price of a black G37 with black interior. We negotiated back and forth and couldn't come to an agreement. I I initially sent an email to find out the price of a black G37 with black interior. We negotiated back and forth and couldn't come to an agreement. I was offered a white one and a red one in place of the black. I declined both colors and said there was a vehicle 2 hours away that I was going to go get instead. Promptly after that I got an email stating that the car I originally inquired about was "on sale" (the stock number was even included in the email). We negotiated again and agreed on a price with a window tint. Perfect! We arranged for my husband and I to leave work early to come pick up the car yesterday. We arrive and were walked out to the car. ...there sat a red car with tinted windows. The car I already said no to. We were told to sit still and he would be right back. He came back and said "good news, the car you thought you were getting is only 10 dollars more a month". I showed him the email where we specifically negotiated the black car I wanted and we didn't even get an apology. It was almost insinuated that it was my fault for the misunderstanding. In the end we left without a vehicle and without an apology. More

Great car buying experience made better by a great salesman. This was my first car purchase and I was very nervous going in. I spent several months searching for the right car and actually worked with Joe on a This was my first car purchase and I was very nervous going in. I spent several months searching for the right car and actually worked with Joe on a couple options. My experience at Austin Infiniti was great but it was made even better with the support of Joe. He is a great listener and doesn't act pushy or use aggressive sales tactics to pressure you to buy. When I needed time Joe gave me space and when I decided on the car I wanted Joe went to bat for me and ensured I got the price I requested and didn't have to pay a dollar more. They say in sales that people buy from people, and Joe Antenorcruz is a person that I will continue to buy from for years to come. I will confidently refer my closest family and friends to him to ensure they have a great buying experience as well. Thanks Joe!! Keep up the good work - continue to debunk auto sales stereotypes. More

Great Experience! My experience with Austin Infiniti was one of the most pleasant I've experienced with car dealerships. I particularly liked the lack of pressure to p My experience with Austin Infiniti was one of the most pleasant I've experienced with car dealerships. I particularly liked the lack of pressure to purchase a car. Kaylynn and Sean went above and beyond to help me with the purchase of my new Infiniti G37. Kaylynn is a fantastic salesperson and Sean was wonderful at helping me with financing options. Austin Infiniti should be proud to have them on their staff. I would definitely recommend purchasing with this dealership. More

Excellent Sales, Best vehicle shopping experience We don't normally like to visit dealers as there will always be sales pressure, however, we were looking at an Infinity QX60 online and it looked quit We don't normally like to visit dealers as there will always be sales pressure, however, we were looking at an Infinity QX60 online and it looked quite nice. We had no experience with Nissan or Infiniti before so we decided to give a visit to the dealer. We met with Chris Corn, who was very polite and able to answer all of our questions. During the process there was no sales pressure. We decided to do a test drive and Chris was able to select the vehicle with the right color and options that we liked. We also had a vehicle to trade in and Chris was able to get a great trade in value while at the same time offered price reduction for the new vehicle. Over the weekend we realized that the wheat interior color would be hard to maintain and keep clean, and we feared that we would not be able to enjoy it. We called Chris on Monday and expressed our concern, of which he eased and took care of immediately (it was his day off!). We came back on Tuesday and Chris had the same vehicle with a black interior ready for our exchange and I only had to redo a few of the documents (those that had VIN numbers) and we were in and out of the dealership in very short time. Chris Corn genuinely showed that he was willing to help and resolve all of our concerns to satisfaction. I am not sure if other dealerships or sales persons would be able to perform a vehicle exchange like we experienced. Typically sales people only like to take care of new business and show less interest once the vehicle is sold. However Chris has shown exceptional customer service for pre and after sales. I would highly recommend working with Chris Corn at this Austin Infinity dealer for a true best in class sales and customer service experience. This was the best car purchasing experience we ever had. More

Great Vehicle Shopping Experience Originally went to Austin Infiniti to look at used non-Infiniti vehicles. Spoke with Joe Antenorcruz, and he explained and provided all the informati Originally went to Austin Infiniti to look at used non-Infiniti vehicles. Spoke with Joe Antenorcruz, and he explained and provided all the information needed. He was very knowledgeable and was not pressuring. We ended not purchasing but exchanged contact information for future. Joe kept in touch every few months and was always available for questions. 6 months later timing was good for us to get a new vehicle. Looked up Joe, sent him our requirements for vehicle, price and timeline. He was able to find a match quickly and since he knew our budget (base on online guides\estimates) he was able to make it work. We came in, test drove and purchased. We bought a certified vehicle and they really stand by their vehicles. Great car shopping/purchasing experience! Already recommending friends just to stop by and look with both Infiniti and non-Infiniti models in their inventory. More

QX60 2014 I went down to check the price of QX 60 at Infiniti dealer this week. I never thought that I will going to buy the vehicle at the same day, well I bou I went down to check the price of QX 60 at Infiniti dealer this week. I never thought that I will going to buy the vehicle at the same day, well I bought QX60 now, it is what is... :-). I want to say Thank to Kaylynn Salcido, she's very nice lady, she was helping me through all the process, and event when I want to take out my new car to the road, she told me I have to teach you how to handle a new car first before you can drive it. More

Austin Infiniti is AWESOME!! I bought the car in from Austin Infiniti and I drive me car 185 miles to Austin Infiniti to have it serviced. The quality is much high than the deale I bought the car in from Austin Infiniti and I drive me car 185 miles to Austin Infiniti to have it serviced. The quality is much high than the dealerships in the Houston area. More

The Service Department makes or breaks . . . . . Austin Infiniti's Service Department is what keeps us coming back again and again to Austin Infiniti. WE have lived in Austin for 16 years and dealt Austin Infiniti's Service Department is what keeps us coming back again and again to Austin Infiniti. WE have lived in Austin for 16 years and dealt with several brand dealers. Austin Infiniti is the best by far. More

Quick, Friendly, and Comfortable Service I brought my Infiniti in for a routine oil change on a Wednesday morning. The staff are always so very friendly and knowledgable. I wasn't pushed or I brought my Infiniti in for a routine oil change on a Wednesday morning. The staff are always so very friendly and knowledgable. I wasn't pushed or sold into any additional services, but was made aware of the current condition of my vehicle. The waiting area is a comfortable lounge with all the amenities I need to be able to work remotely and not lose any time away from work. And certainly, the complimentary car wash is always a plus because it saves me so much time. Every time I leave the service area, I feel like i'm driving a brand new car off the lot. Thanks, guys and gals!!! More

While you wait service is really efficient! I took my Infiniti M37 to Austin Infiniti for it's first service at 3750 miles. The guys on the drive greeted me and helped me get started. While th I took my Infiniti M37 to Austin Infiniti for it's first service at 3750 miles. The guys on the drive greeted me and helped me get started. While they took my car back, I went to the waiting area and was able to have bottled water, pretzels and warm cookies straight from the oven while I worked on my laptop. When my car was finished, my service guy Nick brought it to me just outside the waiting room. It was a very efficient service and the wait was not bad at all. Thank you Austin Infiniti! More