Austin INFINITI

Great service, even monthes after the sale is completed. I had a great experience every time we had to interact with Austin Infinity. In particular Chris Corn has taken excellent car of us, not only during t I had a great experience every time we had to interact with Austin Infinity. In particular Chris Corn has taken excellent car of us, not only during the sale, but also after it. When we have questions he takes the time to guide us and provide us with an answer. The expresso bar is also a big plus, More

Lack of Trust & Communication On my previous service visit to Austin Infiniti I had service performed that I did not authorize. On this visit, I simply couldn't get a timely retur On my previous service visit to Austin Infiniti I had service performed that I did not authorize. On this visit, I simply couldn't get a timely return call to discuss the specific services I wanted to have performed. Monte Reger was the service agent both times. I only received a call after sending an e-mail asking to have my car ready for pick up so I could have service done elsewhere. I understand service department are busy, but it does me no good to bring a car in for service only to have it sit all day and not have anay service performed on it. More

BEST CAR BUYING EXPERIENCE EVER! Best experience ever buying a car. From the first e-mail to driving off the lot in a brand new beautiful car, I've never been more pleased. Courteous Best experience ever buying a car. From the first e-mail to driving off the lot in a brand new beautiful car, I've never been more pleased. Courteous, efficient, down to earth honest people. You can't go wrong looking and especially buying here! 10 out of 10!! More

G37- Austin Infiniti - Awesome Experience I initially called Austin inifiniti sales and some one connect me to jim price a day before to check out the lease terms and Next day i went to austin I initially called Austin inifiniti sales and some one connect me to jim price a day before to check out the lease terms and Next day i went to austin infiniti to actually see the car and jim price gave a very good deal and i leased G37, Jim Price is very professional and polite and did a awesome job and i very much appreciated his assistance and the experience and also Kaylyn Passwater from finance is very calm and polite and professional. Overall its a great and very pleasant experience with Austin Infiniti. - Thank you John S More

Restored my confidence in dealerships My mother and I have had a rough experience with salesman and dealerships in the past. She had been working with Joe from Austin Infiniti and she wan My mother and I have had a rough experience with salesman and dealerships in the past. She had been working with Joe from Austin Infiniti and she wanted us to go check out a couple cars Joe suggested for us. He even put these cars on hold until we arrived later that day. The car was for me and I wasn't looking to upgrade but something different. My Jeep Wrangler needed a lot of work and Infiniti was willing to match my offer from another dealer but we ran into a problem. The title office made a bad clerical error regarding the mileage of my Jeep. Joe knew the hassle it was going to be and talk to anyone he needed to help us fix this. I was only buying a lower cost used car but he still put in 100% effort like I was the most important client. Everything worked out wonderful! Plus, my used car gets all the perks of being purchased at the Infiniti dealership . So check out Austin Infinti and ask for Joe!! More

wrong car I initially sent an email to find out the price of a black G37 with black interior. We negotiated back and forth and couldn't come to an agreement. I I initially sent an email to find out the price of a black G37 with black interior. We negotiated back and forth and couldn't come to an agreement. I was offered a white one and a red one in place of the black. I declined both colors and said there was a vehicle 2 hours away that I was going to go get instead. Promptly after that I got an email stating that the car I originally inquired about was "on sale" (the stock number was even included in the email). We negotiated again and agreed on a price with a window tint. Perfect! We arranged for my husband and I to leave work early to come pick up the car yesterday. We arrive and were walked out to the car. ...there sat a red car with tinted windows. The car I already said no to. We were told to sit still and he would be right back. He came back and said "good news, the car you thought you were getting is only 10 dollars more a month". I showed him the email where we specifically negotiated the black car I wanted and we didn't even get an apology. It was almost insinuated that it was my fault for the misunderstanding. In the end we left without a vehicle and without an apology. More

Great car buying experience made better by a great salesman. This was my first car purchase and I was very nervous going in. I spent several months searching for the right car and actually worked with Joe on a This was my first car purchase and I was very nervous going in. I spent several months searching for the right car and actually worked with Joe on a couple options. My experience at Austin Infiniti was great but it was made even better with the support of Joe. He is a great listener and doesn't act pushy or use aggressive sales tactics to pressure you to buy. When I needed time Joe gave me space and when I decided on the car I wanted Joe went to bat for me and ensured I got the price I requested and didn't have to pay a dollar more. They say in sales that people buy from people, and Joe Antenorcruz is a person that I will continue to buy from for years to come. I will confidently refer my closest family and friends to him to ensure they have a great buying experience as well. Thanks Joe!! Keep up the good work - continue to debunk auto sales stereotypes. More

Great Experience! My experience with Austin Infiniti was one of the most pleasant I've experienced with car dealerships. I particularly liked the lack of pressure to p My experience with Austin Infiniti was one of the most pleasant I've experienced with car dealerships. I particularly liked the lack of pressure to purchase a car. Kaylynn and Sean went above and beyond to help me with the purchase of my new Infiniti G37. Kaylynn is a fantastic salesperson and Sean was wonderful at helping me with financing options. Austin Infiniti should be proud to have them on their staff. I would definitely recommend purchasing with this dealership. More

Excellent Sales, Best vehicle shopping experience We don't normally like to visit dealers as there will always be sales pressure, however, we were looking at an Infinity QX60 online and it looked quit We don't normally like to visit dealers as there will always be sales pressure, however, we were looking at an Infinity QX60 online and it looked quite nice. We had no experience with Nissan or Infiniti before so we decided to give a visit to the dealer. We met with Chris Corn, who was very polite and able to answer all of our questions. During the process there was no sales pressure. We decided to do a test drive and Chris was able to select the vehicle with the right color and options that we liked. We also had a vehicle to trade in and Chris was able to get a great trade in value while at the same time offered price reduction for the new vehicle. Over the weekend we realized that the wheat interior color would be hard to maintain and keep clean, and we feared that we would not be able to enjoy it. We called Chris on Monday and expressed our concern, of which he eased and took care of immediately (it was his day off!). We came back on Tuesday and Chris had the same vehicle with a black interior ready for our exchange and I only had to redo a few of the documents (those that had VIN numbers) and we were in and out of the dealership in very short time. Chris Corn genuinely showed that he was willing to help and resolve all of our concerns to satisfaction. I am not sure if other dealerships or sales persons would be able to perform a vehicle exchange like we experienced. Typically sales people only like to take care of new business and show less interest once the vehicle is sold. However Chris has shown exceptional customer service for pre and after sales. I would highly recommend working with Chris Corn at this Austin Infinity dealer for a true best in class sales and customer service experience. This was the best car purchasing experience we ever had. More