Austin INFINITI

I was early to my appointment which didnt cause a problem for anyone. They got me right in allowed me and my kids to relax have a snack watch TV while they changed my oil and washed my car and vaccumed it. for anyone. They got me right in allowed me and my kids to relax have a snack watch TV while they changed my oil and washed my car and vaccumed it. Ready in the time they said, everyone was pleasant. Also the waiting room had very few folks in it- this was a Saturday. Later for comparison I had to take my son's Toyota in for an oil change - different experience. Had appointment, dropped it and returned to get it. The waiting room was jammed packed with many folks, familiies included who appeared to be there for a long while. Said the oil change would take two hours and did call me when it was done. I went to pick it up and they lost the paper work so I had to wait while they wondered around the place to find it. Seemed chatotic, folks husseling and scrambleing - no one was rude but I cant say they were overly friendly either. Seemed systematic - garage doors flying open, expecting me to know where to go and who to ask for - the feeling was loads of staff but I felt invisible. Totally different experience - same result got my oil changes but pretty sure no one at Toyota knows it. Thank you More

We did not have an appointment and We were finished in less than an hour. Nick is always very friendly and very helpful the waiting room is very nice. less than an hour. Nick is always very friendly and very helpful the waiting room is very nice. More

Your service is excellent! Having service personal like Nick Lefebvre is the reason why I will always look forward to my visits and is the reason why I will always drive your vehicles. Thank you for every Nick Lefebvre is the reason why I will always look forward to my visits and is the reason why I will always drive your vehicles. Thank you for everything! Kim Lerche More

Monty is the best service manager ever.. we own 2 infinitis and it is always a pleasure to work with him. today I was in and out waiting on an oil change in 35 mins! Super great service!!! We will infinitis and it is always a pleasure to work with him. today I was in and out waiting on an oil change in 35 mins! Super great service!!! We will continue to always on an Infiniti just cause the service is so wonderful! More

Monte and your staff are always great to work with. I have never had an issue with them. Great addition to your staff. I got to meet the mechanic this time and he was great as well, however, I cannot re have never had an issue with them. Great addition to your staff. I got to meet the mechanic this time and he was great as well, however, I cannot remember his name at the moment. I am sure you can pull up my work order and figure it out though. Great Job Austin Infiniti! However, I am not a fan of this section of your survey, 25 words or more. Really, if I don"t type enough you won't accept my response. That's pushy. Also why are you forcing me to create an account in order to submit something you sent me asking for my input? More

Mark Bailey is a true asset to your company! The guy is a obvious perfessional in what he does! He kept me informed thru out the visit and answered all my questions with enthusiasm that I've never experie a obvious perfessional in what he does! He kept me informed thru out the visit and answered all my questions with enthusiasm that I've never experienced at a new car dealership! This was my first visit to the Austin Inifiniti Service DEPT. But I must say, it was a pleasurable one! Thanks Mark for a job well done!!!! More

As always, Nick provided friendly, outstanding Service! As always, Nick provided friendly, outstanding Service! It's too annoying that this rating system makes won't let me send my rating without "25 wo As always, Nick provided friendly, outstanding Service! It's too annoying that this rating system makes won't let me send my rating without "25 words," signing-up and creating a password. Austin Infiniti service is great ... this rating system in unsatisfactory More

Larry picked up my car on time and as scheduled...and returned it by1:00. Extremey friendly and helpul! Thank you Larry! Having my car serviced is so easy and painless! returned it by1:00. Extremey friendly and helpul! Thank you Larry! Having my car serviced is so easy and painless! More

The service at Austin Infiniti has excelled in every area. My service rep--Nick--always goes the extra mile. Every visit has been a pleasant experience, with an outcome that exceeds my expectations. area. My service rep--Nick--always goes the extra mile. Every visit has been a pleasant experience, with an outcome that exceeds my expectations. More

The service center at this Infinity dealer is the best dealer service center I have ever experienced, and I have been driving for over 30 years. As a female, I really appreciate how well they explain thi dealer service center I have ever experienced, and I have been driving for over 30 years. As a female, I really appreciate how well they explain things and that they are helpful and absolutely no "talking down" ever or anything negative. Great car service experience dealer is especially difficult for women to find, in my experience, so it is wonderful to have found this service crew at this dealer -- friendly, customer best interests paramount, honest, fair. They arrange rides or a loaner car for my routine service, and do little extra things at no charge (ex., wash car before returning it). They always ask before doing extra things that would be a charge, do not overcharge, and are extremely neat and careful. This is my first Infiniti. When I get my next car I may want to look at a different brand, but I will look at Infiniti first because the ownership experience is so wonderful. Great group of folks here, and they have my loyalty. More