Austin Subaru

Excellent experience and courteous service I recently had an issue with my new Subaru Outback and was forced to have it towed to Austin Subaru (the closest dealer). I called ahead and they rec I recently had an issue with my new Subaru Outback and was forced to have it towed to Austin Subaru (the closest dealer). I called ahead and they receptionist was very friendly and helpful and set me up with Will Heller to have the car checked out that day. Once we arrived I was quickly taken care of and once it was determined that the issue wasn't a quick fix, Will arranged for me to have a loaner car. They were prompt and I was very pleased by their quick response when I had only called that morning. The car was fixed within a day or so and I received a call to pick up the car. This was my first interaction with this dealership and I was impressed. Definitely recommended! More

Excellent , affordable service is half of why I'm loyal to Subaru. Zack Reid ion service was great. I refer friends to Fouad Kassem and Subaru when they are l , affordable service is half of why I'm loyal to Subaru. Zack Reid ion service was great. I refer friends to Fouad Kassem and Subaru when they are looking for a new car. More

Everyone was friendly & helpful Jesse York did a great job orienting us to our new Outback & even helped my husband get things set up on my 2013 Forester which is now his car. We are Jesse York did a great job orienting us to our new Outback & even helped my husband get things set up on my 2013 Forester which is now his car. We are proud to have 2 Subarus in our garage. More

New air conditioner compresser and other services Also received an oil change and multi-point inspection. Service center allowed me to bring in my car early in the morning and worked quickly to get m Also received an oil change and multi-point inspection. Service center allowed me to bring in my car early in the morning and worked quickly to get me out so that I could attend a meeting at 10:30. More

Fast and excellent service Very fast service to fix a brake sensor that had gone out. Excellent new waiting room- great coffee and comfortable sitting area. I really like the Very fast service to fix a brake sensor that had gone out. Excellent new waiting room- great coffee and comfortable sitting area. I really like the new service area. More

Excellent, Loved the waiting area. It was my first time at the new facility. I was there for multiple tasks--having routine 6 month oil and filter changes, tire rotation etc and a vacu It was my first time at the new facility. I was there for multiple tasks--having routine 6 month oil and filter changes, tire rotation etc and a vacuum and wash. Service tasks completed in about an hour. I enjoyed the new waiting area and snacks... All staff were pleasant and helpful. More

Routine maintenance Had an appointment for 1:30 and they got right at it. After service work was completed they washed the car. All was done in a very timely manner. Had an appointment for 1:30 and they got right at it. After service work was completed they washed the car. All was done in a very timely manner. More

Poor customer service. I attempted to contact them multiple times and was met with disrespect at each turn. I see they have many good reviews but mine is not one of those. S I attempted to contact them multiple times and was met with disrespect at each turn. I see they have many good reviews but mine is not one of those. Since I was looking at a sub 15k used vehicle I was not very high on the priority list. I get that part. However, when I go looking for a new vehicle I will go elsewhere. Thank you for the brief time I was given. More

Great Experience Ray explained everything so well. He was very professional. The process was painless. Very different from the usual car buying process. We bought t Ray explained everything so well. He was very professional. The process was painless. Very different from the usual car buying process. We bought two outbacks. More

New Truck Deal Excellent Sales People in used car area. No pressure to purchase and still get a good deal. This is the 6th vehicle I have purchased from this Subaru Excellent Sales People in used car area. No pressure to purchase and still get a good deal. This is the 6th vehicle I have purchased from this Subaru Dealership. More