In August the transmission went out on my car resulting in a tow and a rental. I am a home health nurse and could not be without a vehicle. As I left the rental facility I decided to check out Automotive Avenues because it was close. I drove onto the lot went to the office and was introduced to Christian. I told him I do not do car shopping, I have this much cash, can afford this amount monthly, and here is my name, social security number and cell number; we then walked to the back of the lot I pointed out two cars that I would like and would meet my needs. I asked him to let me know if he could make this purchase work and with that I left ans went to work to see my patients scheduled for the day. At approximately 4pm Christian called and explained the purchase he had put together and asked when I could come to the dealership. At that time I was on Havana and 120th so with the traffic and time of day I explained it would take me a while but I would head that direction. He waited on me even though he had family commitments that evening. As soon as I got there he completed his portion and asked me to at least drive the care before I signed the papers. I drove the car around the building then went back inside to finish the paperwork so all could go home, including me. I drove the car home that evening, I had the rental for less than 10 hours. That was my experience of the purchase. But my experience with your company does not end there.
My newly purchased car began making a funny noise much like the noise my other car made just before the transmission went out. So, back to Automotive Avenues I headed this is when I met Jerry, I explained the situation to him and honestly i was close to tears that morning, Jerry was calm and had me a rental and on my way within 30 minutes of my arrival. Christian came out to help me transfer all my belongings to the rental so my car could go to the car hospital. Jerry was courteous, kind, friendly and without a lot of conversation explained that I would be taken care of and I had nothing to worry about. I was in a rental about four days and two of those days were the weekend. Jerry had the rental company pick me up and deliver me to the rental. He told me he would let me know what was wrong with me car but remember that I was still under warranty. I was so relieved as I left the lot that day. That was my brief experience with your service department but it does not end there.
On Wednesday of this week I picked up my car returned the rental to your company because your company per Jerry would return the car for me, again nothing for me to concern myself with. I picked up my vehicle transferred my stuff and took off to see patients, I reached 138th and Washington and realized I had left my wallet with $300+ cash in the glove compartment of the rental, this is when I met Dennis, who happened to answer the phone. I asked for Jerry, Dennis stated he was on the other line I then told Dennis my problem and explained how panic stricken I was, Dennis told me to hang on he would go see what he could do. In about 5 minutes he returned to the line and told me he had the wallet and would keep it for me until i returned to pick it up. I returned around noon to finally get the wallet and every dollar was there. That is the progression of my experience with your employees however there is one other area that the purchasing of my car led me to another introduction. This employee's name is Beverly
I did not meet Beverly until I was back at the dealership with the current issue, but Beverly assisted me with the correction of my mailing address. When purchases are made the physical address is listed first, not a PO Box, and I live on a mountain where the mail is not delivered so I must use a PO Box. This oversight caused me to not get my payment book in a timely manner, and when I realized I had not received this necessary information and I did not even know how to contact the financial institution I again called your company and Beverly went to work. My information was corrected and I was given the number to contact the financial institution. She met all my issues in a calm and effective manner. Not one time did I feel like I was being a bother or no longer a customer.
It is rare in my experience that a company takes the approach of working for the customer and making her feel important and significant from purchase through servicing issue to a personal property issue and each set along the way every employee is pleasant, helpful and friendly.
I thank you so much for this pleasant experience -- while I do no shop for cars I am less excited about car problems but your company made this whole process not only tolerable but kinda nice.