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Auto Aves - Service Center

5.0

20 Lifetime Service Reviews

10701 W 6th Ave, Lakewood, Colorado 80215

20 Reviews of Automotive Avenues - Service Center

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December 09, 2016

"Great Customer Service"

- Jennifer Severance

The Service crew took the car in the early morning, got me to work only a bit late and had the car ready when I needed it again in the afternoon. Thanks guys!

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Recommend Dealer
Yes
Employees Worked With
Anthony Hodges
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joel Wallace
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 01, 2015

"Timely reminder for services"

- Bauer,Charles W.

Taken care of promptly while arriving and notified of charges. Jerry Wildahm is a joy to deal with, always smiling, has a smile that is catching to all who visit. He can call you by name once you step out of your auto.

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Yes
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September 01, 2014

"Excellent Service"

- ilovehiking

Everyone was very nice!! My car is finally in alignment after Automotive Avenues serviced it. The other place I took my car didn't get the job done and it was more expensive.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Manuel Mendez
August 29, 2014

"Friendly, helpful and professional."

- bittercoconut

The service staff is always very helpful and informative with any issues or questions that we might have. We live in Thornton and have purchased two vehicle from Auto Aves. We have been so impressed with the whole experience that we drive down to have all four of our vehicles serviced at Auto Aves. Keep up the great work.

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Yes
Employees Worked With
May 20, 2014

"Amazing experience every time!!"

- GuillermoL

This is the second vehicle I've ever purchased and I simply refuse to go anywhere else for service. The team at automotive is so professional and treat you with dignity and respect. I've recommended other people to come here and will continue to do so. The non pressure sales environment goes a really long way to earning my trust and loyalty. You don't feel the high pressure sales and tactics you feel at other places here. The staff in general are very honest including the service department, when I brought my car in for service it was brought to my attention that it used synthetic oil and would not have to bring my car in till around double the time. Then I brought it in for breaks to be changed, they didn't change them bc It turns out they were still at half life. I was very impressed by the honesty of these people and not being charged for the mere check and professionalism went a long way to earn my business in both the service and sales department. You guys are doing amazing things here and your customers truly appreciate your integrity, honesty, and respect you show your customers. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : All, Gideon Benjamin
November 08, 2013

"1. Their phone-receptionists were helpful and friendly,..."

- JonahLippert

1. Their phone-receptionists were helpful and friendly, 2. their facility was accessible even after-hours for broken cars to await service, 3. their service-man called me back with serious and helpful appraisals, after taking initiatives to have the parts read to fix my car, should I want them, 4. they patiently put up with my great difficulties in coming back to pick up my (busted beyond profitable repair) automobile--and, 5. their price for their efforts was $55, less than half of what I thought I would be paying. I'm very grateful and I ask you to support their business. I will be keeping them in mind should I ever have cause for another repair!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : (and receptionist) Mary
September 11, 2013

"In August the transmission went out on my car resulting..."

- kathymalone7

In August the transmission went out on my car resulting in a tow and a rental. I am a home health nurse and could not be without a vehicle. As I left the rental facility I decided to check out Automotive Avenues because it was close. I drove onto the lot went to the office and was introduced to Christian. I told him I do not do car shopping, I have this much cash, can afford this amount monthly, and here is my name, social security number and cell number; we then walked to the back of the lot I pointed out two cars that I would like and would meet my needs. I asked him to let me know if he could make this purchase work and with that I left ans went to work to see my patients scheduled for the day. At approximately 4pm Christian called and explained the purchase he had put together and asked when I could come to the dealership. At that time I was on Havana and 120th so with the traffic and time of day I explained it would take me a while but I would head that direction. He waited on me even though he had family commitments that evening. As soon as I got there he completed his portion and asked me to at least drive the care before I signed the papers. I drove the car around the building then went back inside to finish the paperwork so all could go home, including me. I drove the car home that evening, I had the rental for less than 10 hours. That was my experience of the purchase. But my experience with your company does not end there. My newly purchased car began making a funny noise much like the noise my other car made just before the transmission went out. So, back to Automotive Avenues I headed this is when I met Jerry, I explained the situation to him and honestly i was close to tears that morning, Jerry was calm and had me a rental and on my way within 30 minutes of my arrival. Christian came out to help me transfer all my belongings to the rental so my car could go to the car hospital. Jerry was courteous, kind, friendly and without a lot of conversation explained that I would be taken care of and I had nothing to worry about. I was in a rental about four days and two of those days were the weekend. Jerry had the rental company pick me up and deliver me to the rental. He told me he would let me know what was wrong with me car but remember that I was still under warranty. I was so relieved as I left the lot that day. That was my brief experience with your service department but it does not end there. On Wednesday of this week I picked up my car returned the rental to your company because your company per Jerry would return the car for me, again nothing for me to concern myself with. I picked up my vehicle transferred my stuff and took off to see patients, I reached 138th and Washington and realized I had left my wallet with $300+ cash in the glove compartment of the rental, this is when I met Dennis, who happened to answer the phone. I asked for Jerry, Dennis stated he was on the other line I then told Dennis my problem and explained how panic stricken I was, Dennis told me to hang on he would go see what he could do. In about 5 minutes he returned to the line and told me he had the wallet and would keep it for me until i returned to pick it up. I returned around noon to finally get the wallet and every dollar was there. That is the progression of my experience with your employees however there is one other area that the purchasing of my car led me to another introduction. This employee's name is Beverly I did not meet Beverly until I was back at the dealership with the current issue, but Beverly assisted me with the correction of my mailing address. When purchases are made the physical address is listed first, not a PO Box, and I live on a mountain where the mail is not delivered so I must use a PO Box. This oversight caused me to not get my payment book in a timely manner, and when I realized I had not received this necessary information and I did not even know how to contact the financial institution I again called your company and Beverly went to work. My information was corrected and I was given the number to contact the financial institution. She met all my issues in a calm and effective manner. Not one time did I feel like I was being a bother or no longer a customer. It is rare in my experience that a company takes the approach of working for the customer and making her feel important and significant from purchase through servicing issue to a personal property issue and each set along the way every employee is pleasant, helpful and friendly. I thank you so much for this pleasant experience -- while I do no shop for cars I am less excited about car problems but your company made this whole process not only tolerable but kinda nice.

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Yes
Employees Worked With
Other Employees : Dennis in service department and Beverly at reception
August 30, 2012

"mikes sides took care of all my needs and made things..."

- cragea

mikes sides took care of all my needs and made things right. Craig Helen Gearhart 2007 Toyota fj we bought in may 20012 we came clear from crag,colorado to purchase this suv.

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Yes
May 24, 2012

"Joel and the service team are life savers. My wife..."

- dickbird52

Joel and the service team are life savers. My wife dropped her engagement ring in the car and after hours of me looking and not finding. OH BOY WHAT CAN I SAY!!! Took it in to Joel and the serviver team and they found it. Great job Joel and team. We will be back for more service work on all our cars.

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Yes
May 21, 2012

"Last year, my husband bought a used 4 Runner and he Loves..."

- lesgab1

Last year, my husband bought a used 4 Runner and he Loves it! I just purchased a used BMW X5 and it is absolutely beautiful. The entire staff is very friendly and spent a great deal of time with me, until I was satisfied. The price I paid was Unbeatable!!!!!! Mike Sides (Service Manager), is Amazing! He fixed some minor issues on my vehicle and he did so, in a timely manner. He is very personable as well as available, and has called me several times to make sure everything was going well. Even if you never bought your vehicle from them, Mike is your man. Thank You, Mike!!!! I Highly Recommend Automotive Avenues and Guarantee, your satisfaction! Any Sales Consultant is recommended, as they are all great... :-) A Very Satisfied Customer, Leslie Geist

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Recommend Dealer
Yes
Employees Worked With
Mike Sides
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