Auto Expo

Blatantly deceitful establishment, their lies costed me $650 I called a few weeks ago and spoke with Steven about a 2014 BMW 335i M Sport. I gave him the stock # and described in detail the interior of the vehic I called a few weeks ago and spoke with Steven about a 2014 BMW 335i M Sport. I gave him the stock # and described in detail the interior of the vehicle I called about so there would be no confusion (I must have the burled wood trim) and asked him to come to an agreement with me re a final price since I live in NC and can't stop in to do so. He stated he could not talk numbers over the phone and he could not run my credit in advance either (Bianca stated this also) so I had to come in. I was stunned and asked him how he expected me to fly (or drive over 8 hrs) to purchase the vehicle with no clue as to what I'd actually be paying OR what interest rate I'd be offered. He responded that's what everyone does but I shouldn't worry because he'd make sure I left happy and in the car I wanted and since he deals with 120 banks I'd be happy with my rate. So me and a friend purchase 2 tickets to NY for the SOLE purpose of me buying this car then yesterday when we arrived they bring around a car that.....wait for it.....isn't the car I came for. The interior is different (chrome/silver trim instead of burled wood) and so is the exterior trim. I point this out and assume the wrong car was brought around accidentally but no such luck. Steven takes us inside (as he calls someone on his cell and speaks in a different language) and says repeatedly he doesn't see what the problem is, it's the same car except for the trim. I sit there in astonishment and explain it's NOT the same car BECAUSE of the trim yet he looks at me like I'm growing 3 heads in front of him. Told me in a sarcastic tone that "People come and go here all day long" (insinuating I'm irrelevant and can leave) before retrieving someone in charge who passed the buck to the people posting the cars on the sites. I could tell by Steven's attitude & demeanor he had done this with intent and had counted on me just purschasing another similar car when the one I flew in for wasn't available. The manager asked if I wanted to purchase the car and when I stated I did not he shrugged his shoulders like "Oh well, I guess we're done here." and said they'd refund the $500 deposit I'd made to hold the car on Monday (today). People PLEASE don't deal with this establishment, as I type this there are THREE white BMW 335i M Sport cars posted on their site with the EXACT same interior photos (& some identical exterior photos). You can tell all 3 cars have the photos of ONE car b/c there's a spill on the back seat in the same spot on every one of them. These shady people just costed me over $650 (& my friend $180) and they acted like it was just another day at the office for them while I rented a car and drove 11 hrs total before arriving home. More

My best first time! Came in and sat with Max at Auto Expo. It was quick and painless. Got the car I wanted within the hour which is pretty fast for a car dealership. Came in and sat with Max at Auto Expo. It was quick and painless. Got the car I wanted within the hour which is pretty fast for a car dealership. Thank you guys More

Awesome guys Came to these guys to trade my Honda came for a BMW they got me into something that was good for me their service was great fast and easy my salesman Came to these guys to trade my Honda came for a BMW they got me into something that was good for me their service was great fast and easy my salesman Derek goris was great More

Bmw baby Max is the best, came in for the bmw 650i and i love it. Im coming to grt my next in a year. Thank you auto expo Max is the best, came in for the bmw 650i and i love it. Im coming to grt my next in a year. Thank you auto expo More

Great guys Thank you auto expo came with BMW to trade they got me in exactly what I wanted great service quick processs my salesman Derek goris was great Thank you auto expo came with BMW to trade they got me in exactly what I wanted great service quick processs my salesman Derek goris was great More

great came to auto expo didnt think i was able to get my car out these guys made me confident about everything and fast process my salesman derek goris was came to auto expo didnt think i was able to get my car out these guys made me confident about everything and fast process my salesman derek goris was awesome More

Awesome I came to these guys for my 650 convertible I'm very satisfied with their service everything was fast these guys are great thank you to my salesman De I came to these guys for my 650 convertible I'm very satisfied with their service everything was fast these guys are great thank you to my salesman Derek for it making it a great purchase More

Excellent service Always helpful and supportive .Michael never turns me away even when i don't have an appointment. Big plus for the service department. Happy to have t Always helpful and supportive .Michael never turns me away even when i don't have an appointment. Big plus for the service department. Happy to have them as my service department. More

Happy Came all the way from Orange County to get my escalade been shopping around for this car for a while these guys met my expectations thank you auto exp Came all the way from Orange County to get my escalade been shopping around for this car for a while these guys met my expectations thank you auto expo thank you to my salesman Derek More

Love my experience Just got my bmw 335i from Max, customer service was excellent, love my car I will be back to get my second vehicle thank you again Just got my bmw 335i from Max, customer service was excellent, love my car I will be back to get my second vehicle thank you again More