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Auto Expo

Great Neck, NY

4.6
1,286 Reviews
At Auto Expo we select only the finest new & pre-owned vehicles to retail to our loyal customers. Our vehicles go through a thorough inspection by our certified service technicians to make sure you get to choose from the finest vehicles available. We proudly serve the entire Metropolitan Area. Featuring an extensive inventory of New, and pre-owned vehicles, AUTO EXPO has been in business for over 15 years and it is our #1 priority to provide the best possible customer service to all of our clients. We know your time is valuable. That's why we've created our website to give you a fast and convenient way to research and find the right vehicle for you. Browse our inventory from the convenience of your computer. If you don't find what you're looking for in our online inventory, please contact us about the vehicle of your choice and our internet department will be happy to help you find it and order the particular vehicle you are looking for. We also accept trade in vehicles so feel free to stop by with the current vehicle you own anytime so we can give you a fair appraisal of your vehicle. Our clients receive the unparalleled care, information, and assistance they deserve when it comes to making the right choice. Our passion is providing you with a world-class ownership experience. We here at Auto Expo want every customer to feel like a honored guest in our home every day, every time without exceptions. We want your buying experience to be as comfortable and stress free as possible.
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46 Northern Blvd

Great Neck, NY

11021

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Showing 1,286 reviews

August 16, 2017

BMW happy Came to these guys for my BMW they made it happen for me thank you auto expo my sales man was patient and made sure it went through for me thank Derek More

by Kyrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Goris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2017 -

Auto Expo responded

Kyrie, Thank you for the positive review. We appreciate your support. Enjoy your new BMW!

August 15, 2017

Bait and Switch They list 6 different 650i convertibles on the website. I looked long and hard online and called to make an appointment to see a specific one in parti More

by kzakicker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kay Frith
Aug 28, 2017 -

Auto Expo responded

Mr. Somapeera, I am sorry to hear that you are not happy with your recent car buying experience. Our dealership is committed to providing a pleasant shopping experience, and that always starts with great customer service. I am sick over the fact that you came to our dealership and did not have the car you wanted. I have been working on improvements to our website, and we have been working out the glitches. If you go on the site today, you will see many changes to the car details page. Currently, we have cars showing up that should not be and cars that should are absent. This also goes for referral sites like eBay, Truecar, and CarGurus. It should be corrected shortly, but that does not help you. I know you're interested in the 650I convertible and we are sold out of all of them. We do have a 640 if your interested https://www.autoexpo4.com/2016-BMW-6-series-27743a_vid_6344727.html I would like to inform you that we have three lots and have expanded our inventory after our new acquisition. We get cars every day and can contact you if a car meets your specifications. I would recommend doing a virtual walk through. I have been encouraging our sales time to use Facetime or Google hangouts to show customers cars without having to drive a long distance. Again I'm sorry, and I hope we can make things right by you. Please let me know what I can do to enrichen your experience here at Auto Expo. I can give you some discounts to help. Note: we are having an End of summer sale this weekend. See here for details: http://www.autoexpostore.com/endofsummer. If you need anything contact me. Regards, Scott Silver | Marketing Director 46 Northern Blvd. Great Neck, NY 11021 Office/Fax | 516.539.3260 | www.autoexpo4.com | Scott@autoexpo1.com

Aug 28, 2017 -

kzakicker responded

Please stop contacting me. You apologized on the review, fine. But to offer me an entirely different car that costs $12k more? Your just adding more salt to the wound. On top of that, your company is spamming me with phone calls and text messages. I'm pretty much fed up with your dealership at this point. Please remove me from all of your contact lists. Its like a bad backup at this point, and you're the annoying g/f.

August 14, 2017

Blatantly deceitful establishment, their lies costed me $650 I called a few weeks ago and spoke with Steven about a 2014 BMW 335i M Sport. I gave him the stock # and described in detail the interior of the vehic More

by Alisha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Kastrati
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bianca Latham, Eric Outcalt
Aug 28, 2017 -

Auto Expo responded

Good Afternoon Alisha, I speak for the entire dealership staff when I express how sorry we are to hear that you are not completely satisfied with your recent car shopping experience here ate Auto Expo. Our dealership is committed to providing an exceptional buying experience, every time, and that always begins with great customer service. The confusion that occurred stems from the fact that we have been phasing in improvements to our website, and we have been working intently with our webmaster to ensure that glitches have all been cleared up. If you visit our site today, you will see many changes to the car details page. During the transition to the new site platform, we had cars showing up that shouldn't and cars that should were absent. These issues were systemic, and affected referral sites like eBay, Truecar, and CarGurus. To add to the confusion, we had an intern who uploaded the images incorrectly. This error was corrected within 48 hours, however. Not that you or our circumstance should be minimized in any way, but we felt obliged to share these circumstances with you candidly so that you understand more fully that we in no manner, shape or form had any intention of misleading you or any other prospective customer. We have tried to contact you but to no avail. Auto Expo was completely unaware of the problem until you pointed it out. Everything was corrected shortly after your visit, thank you again for bringing it to our attention. The sales team gave you the information they believed was accurate. Our previous experience has allowed to rely on the information provided on the website with the knowledge the information provided was never more than 1 business day old.We have recently instituted a requirement, due in no small part to your particular situation, to require our sales team do a virtual walk throughs for out-of-towners using Facetime or Google hangouts to show customers the EXACT VEHICLE EQUIPMENT without having to drive a long distance. We have done a few, and they have received incredibly positive feedback. We would again like to express our deepest regret for the circumstances surrounding your "less than perfect' experience here at Auto Expo. Please let me know what I can do personally to enrich your experience here at Auto Expo. We are confident that can get the vehicle you want if you would only contact us. If we succeed in convincing you to give us the opportunity to serve you, we will happily reimburse you for travel expenses for your return trip to our dealership. Please contact me at your earliest convenience to discuss the details further. We look forward to serving you and regaining your trust and confidence. Regards, Scott Silver | Marketing Director 46 Northern Blvd. Great Neck, NY 11021 Office/Fax | 516.539.3260 | www.autoexpo4.com | Scott@autoexpo1.com

Aug 29, 2017 -

Alisha responded

You guys crack me up with your 'heartfelt' responses to all the negative reviews. While I was in your showroom all of you were dismissive and cold and Avi could barely contain his laughter. I kept glancing over at him and he appeared to be struggling to hold his amusement in, like he'd give anything if only he had some popcorn and a soft drink to make this day pure heaven. No sympathies were given while I was there, no one called while we walked down the street and waited on an Uber, while we were at the airport renting a car or on the 12 hour trip home. No one called until you snakes received an email from the Better Business Bureau and I did in fact answer and speak with Steven. You are an establishment that breaks the law with reckless abandon but you're careful enough so as to not get caught. You are the very bottom of the used car industry and you know it. I don't believe one word about it being someone else's fault, that's just you passing the buck to the next guy. I'm sure you'll find time to respond to this once you take a break from writing all those fake 'great reviews' you write. YOU write your own positive reviews because otherwise you'd get next to none.

August 13, 2017

My best first time! Came in and sat with Max at Auto Expo. It was quick and painless. Got the car I wanted within the hour which is pretty fast for a car dealership. More

by Gigakarosanidze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max Colimon
Aug 14, 2017 -

Auto Expo responded

Within an hour WOW I would say that is quick and painless. Glad to hear you had a good experience here at Auto Expo. Thank you for the positive review. Enjoy your new ride!!.

August 11, 2017

Awesome guys Came to these guys to trade my Honda came for a BMW they got me into something that was good for me their service was great fast and easy my salesman More

by Carlg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Goris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bianca
Aug 14, 2017 -

Auto Expo responded

Happy to hear you had a pleasurable experience here are Auto Expo. Thank you for the positive review. Enjoy your new BMW.

August 06, 2017

Bmw baby Max is the best, came in for the bmw 650i and i love it. Im coming to grt my next in a year. Thank you auto expo More

by Bcatransportllc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Max Colimon
Aug 07, 2017 -

Auto Expo responded

We look forward to seeing you in the future. Thank you for the positive review. Enjoy your new BMW.

August 03, 2017

Great guys Thank you auto expo came with BMW to trade they got me in exactly what I wanted great service quick processs my salesman Derek goris was great More

by Jtello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Goris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronny Eitan
Aug 07, 2017 -

Auto Expo responded

Thank you for the positive feedback. Enjoy your new BMW.

August 03, 2017

great came to auto expo didnt think i was able to get my car out these guys made me confident about everything and fast process my salesman derek goris was More

by saul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Goris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronny Eitan, Kay Frith
Aug 07, 2017 -

Auto Expo responded

Saul, Thank you for taking the time to send a positive review. Enjoy your new ride!

July 31, 2017

Excellent service Always helpful and supportive .Michael never turns me away even when i don't have an appointment. Big plus for the service department. Happy to have t More

by green eyes
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Always receive excellent servive when i go in even without an appointment., Michael DiSanti
Aug 07, 2017 -

Auto Expo responded

Green eyes we do our best to get you the service you want and deserve. Thank you for the support. We look forward to seeing you again.

July 31, 2017

Awesome I came to these guys for my 650 convertible I'm very satisfied with their service everything was fast these guys are great thank you to my salesman De More

by Robtransport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Goris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronny Eitan, Kay Frith
Aug 07, 2017 -

Auto Expo responded

Rob, We appreciate your support. Enjoy your new 650 convertible. Who wouldn't?

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