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AutoFair Subaru

Haverhill, MA

4.5
810 Reviews

503 Broadway

Haverhill, MA

01832

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Showing 810 reviews

October 19, 2016

State Inspection I only wanted a state inspection and I am at 23000 miles and got no hassles! Very efficient as I was on my lunch break! More

by CTNAVARRIA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service department
October 19, 2016

Recent Service Visit Both Nancy, Service Writer and Jeff, Technician were great as usual. They got me in right away and finished the work a few minutes early. Jeff in pa More

by PDION
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy, Jeff
October 17, 2016

Excellent service at AutoFair Subaru We all know you pay more for service at the dealer. However when you need to for your Subaru then definitely go to AutoFair in Plaistow, NH. Friendl More

by BRIAN B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert McDermott
October 17, 2016

Friendly & helpful staff The buying process at this dealership was friendly, easy & stress-free. Gave me a great deal on my trade in too! I have my vehicle serviced here as More

by TROYALAIMO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Maranville
October 17, 2016

Wonderful Service From the time we first walked into the dealership till the time we picked up our new vehicle - all the employees were wonderful. Corey Stoppel is the More

by GRACIEALLEN05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Stoppel
October 13, 2016

Very Good The staff was very good and I think they found the problem. The car is getting slightly better gas mileage. I have not tried the air conditioner. Than More

by NANP999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy
October 13, 2016

"Well Done" Dropped my car off the night before just as the service center closed. Met Paul on his way out but he graciously stepped back behind the counter and t More

by CAW19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul, Nancy, Cheryl
October 11, 2016

First time Subaru buyer I have heard great reviews on the Subaru , I had my heart set on the Crosstrek, I met with Erik Figueroa on a rainy Sunday morning , he had the car I More

by Sage57
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Erik Figueroa
October 10, 2016

Great service The dealer followed their word of fixing scratches on my car that I had bought. I am very happy with the service I had. Thanks for the great work. More

by DTKING2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Maranville
October 10, 2016

Dissapointing I was in recently for an oil change. They always wash and vacuum my car as part of the service. This time they did not. When I asked at service why, I More

by PJBARKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cannot remember
Oct 11, 2016 -

AutoFair Subaru responded

Hello. My name is Rob McDermott and I am the Parts and Service Director here at AutoFair Subaru. I appreciate you taking the time to fill out a review as feedback always helps as we strive enhance the customer experience. I truly apologize that your vehicle was not washed at the time of service. As a rule, we try to ask our guests if they would like their vehicles washed because the additional time needed is not always conducive to customer's schedules. Going forward, I will make sure that your vehicle is washed at the time of service and I am happy to add on an interior vacuum for you as well. If you have any other questions or concerns, I can be reached on my cell phone at (603) 851-3601. Thank you.

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